Centercode

JULY 30, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

Feedback Software

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. How do you capture that certain je ne sais quoi that makes your community become a home for everything your users need? What Does a Vibrant Customer Community Look Like?

Customer Feedback

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing

airfocus

JUNE 25, 2025

eBook Leveraging Product Strategy Read now Why timing and momentum matter The frequency and execution of pivots matter deeply. Lucid Software’s Chief Product Officer Dan Lawyer offers a metaphor that reframes how we think about product strategy and product roadmap disruption, direction, and progress.

Feedback Software

Centercode

AUGUST 13, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

Feedback Software

The Product Coalition

NOVEMBER 10, 2024

There’s no way to succeed without talking to customers. Photo by Martin Damboldt Whenever I tell product people that they must talk to customers, someone brings up the famous Henry Ford quote about faster horses: “ If I had asked people what they wanted, they would have said faster horses.” But wait, it doesn’t stop there!

User Testing

Revulytics

NOVEMBER 3, 2017

Software customers have many choices and high expectations, and as such, even the most established installations could fall to a more agile competitor. It’s against that backdrop that the term “customer-obsessed” has ascended in importance. What does it mean to be customer-obsessed? How to increase customer engagement.

Analytic Tools

Revulytics

OCTOBER 25, 2017

How do we come to understand what our customers want? How do we too embark upon our “restless quest to create” a better way of helping our customers do their jobs? We need to point ourselves toward becoming a customer-obsessed product management organization. But do you have insight? Chances are, you have some data.

Analytic Tools

Gainsight

MARCH 27, 2025

As International Womens History Month comes to a close, it’s a fitting moment to celebrate the powerful intersection of women in leadership and customer success. Gainsight recently launched Season 2 of our Women in Customer Success Power Up Masterclasses in partnership with Women in Customer Success.

Data Visualization

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. Asking the wrong users for input.

User Testing

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software

The Product Guy

FEBRUARY 3, 2019

I prided myself on knowing my customers. When I built a new feature, I knew exactly who would benefit from it and knew who to call for feedback. I had many, many more customers (millions more), but no way of segmenting these customers into personas or roles like at my previous job. But that was my old job in edtech.

User Testing

Product Innovation Educators

FEBRUARY 22, 2021

Insights, Stories, and Secrets from Inside Amazon. And, they are here to share their insights with us. . 7:47] How did you see customer obsession encouraged at Amazon? Remarkably, Jeff Bezos and Amazon figured out how to create reinforcing processes to make customer obsession part of people’s jobs.

Customer Feedback

The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

User Testing

Alchemer Mobile

OCTOBER 21, 2021

What have been your favorite ways to connect and get feedback from your customers? Because growth is focused on KPIs, it’s not just about boosting user numbers, it’s actually indexing on what’s going to move the metrics that are important to companies.” What strategies do you use to prioritize your product roadmap?

User Testing

Alchemer Mobile

NOVEMBER 9, 2021

What have been your favorite ways to connect and get feedback from your customers? ” What have been your favorite ways to connect and get feedback from your customers? You can’t go and do user interviews with every single customer. What strategies do you use to prioritize your product roadmap?

User Testing

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me. I knew I needed more feedback. So I added another feedback loop. My Early Readers gave invaluable feedback.

Product Research

Alchemer Mobile

OCTOBER 14, 2021

What have been your favorite ways to connect and get feedback from your customers? ” Lesson 4: What have been your favorite ways to connect and get feedback from your customers? ” Download the eBook to read the interviews here or watch the full webinar here. What tools or methodologies do you use?

Technical Review

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute. Retention: Retention is a measurement of customer churn: How many customers continue to actively use your app after one week?

Analytic Tools

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software

The Product Coalition

OCTOBER 21, 2021

Once you have the answers to these questions, you can start to build a product with true value to the user. Which problems solve user pain points faster? Is it worth pursuing and will it actually bring value to the customer? To know what you’re doing, why you’re doing it and importantly, who you are doing it for.

Product Research

The Product Coalition

AUGUST 16, 2020

SplitShire-London-Collection-210062 When I work with companies on sharpening the value proposition and refining the product strategy, one of our information sources for the process is their existing customers. This is where I find myself saying that in this case the prospect might not turn into a customer, and it’s OK.

User Testing

Alchemer Mobile

NOVEMBER 23, 2021

What have been your favorite ways to connect and get feedback from your customers? ” What have been your favorite ways to connect and get feedback from your customers? “Look what existing customers are saying about your product. What are some trends you anticipate happening in the next several years?

Technical Review

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

Customer Experience

Product Management University

JUNE 8, 2023

Quantifying customer value can turn the “what have you done for me lately ” question into a productive conversation that results in higher renewal rates and higher sales of add-on products/services. If you’re a customer success manager, it’s a familiar scenario. The time for renewal is fast approaching on one or more accounts.

Customer Feedback

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

User Testing

Alchemer Mobile

FEBRUARY 20, 2020

When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.

Feedback Software

ProductBoard

AUGUST 17, 2020

This post is adapted from our ebook, “How to Gather & Leverage Deep User Insights.” ” In a recent article, we looked at five steps you can take to turn diverse product inputs into deep user insights. But once you’ve collected all this information, what happens next?

Customer Feedback

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. This failure led to a crucial question: What if we knew beforehand how customers would judge our product? ” This question led to valuable insights.

Data Visualization