BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. We’ve found it to be an incredibly valuable exercise.

Framework 58

Framework Roadmap Customer Experience User Testing 58

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer?

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

The Product Coalition

APRIL 22, 2021

In our specially designed auditions, product managers perform real-world exercises to assess how they think about problems in an environment where nobody from the company knows anything about their experience, their background, or their formal education. Design a new type of exercise equipment for people under the ages of 15.

Analytic Tools 127

Analytic Tools Research Software Feedback Software Product Management 127

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 149

Product Management Product Manager User Testing Customer Experience 149

ProductPlan

SEPTEMBER 20, 2022

This might lead some product professionals to bypass their own spidey senses in favor of simply facilitating prioritization exercises. Moreover, they update those products and deliver value that satisfies customer needs. True product sense extends far beyond the solution’s user experience and design aspects.

User Testing 52

User Testing Development Product Research Customer Experience 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. Lessons learned from scaling a team. Eoghan McCabe, CEO.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

The Product Coalition

APRIL 12, 2021

Give objectives that will help the teammates both gather user and business knowledge fast and build relationships with the business teams. This is a hard exercise when you have 10 priorities you’d like to list, but it also helps you recenter. Make sure the objectives are clear during onboarding.

Customer Experience 114

Customer Experience Product Management Product Manager User Testing 114

People-First Product Leadership

APRIL 5, 2024

I recommend taking any career competencies framework as the starting point. Advancing to the next level is never a check box exercise. Consider feedback from your manager and colleagues to identify “how” you do the work and areas for development. If feedback is lacking, simply ask. That’s awesome.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

The Product Coalition

AUGUST 12, 2018

The principles of behavioural psychology can be harnessed by a product team to understand potential strengths and flaws of a product idea and ultimately create something impactful and desirable for their customers. Understanding what motivations drive behaviour change often unravel interesting insights.

User Testing 62

User Testing Research Software Customer Experience Product Management 62

Product Club

JULY 7, 2018

Faced with that challenge, one exercise can be extremely helpful: a product deep dive. Running a product deep dive builds your knowledge and insight around the product and provides a foundation to build on. Each deep dive is a little different, but this five-step framework will give you a solid starting point: Use the product.

User Testing 54

User Testing Customer Feedback Product Management Product Manager 54

ProductPlan

MARCH 2, 2020

Listen to what your team and customers are saying.” Provide feedback : Ask questions to clarify points and use phrases like “What I’m hearing you say” or “Sounds like you are saying…” to reflect and summarize what the speaker has said. . This, in turn, helps you to develop customer empathy and nurture a deeper connection. .

Reporting Tools 60

Reporting Tools Feedback Software Research Software User Testing 60

PMLesson's Ace the PM Interview

MAY 5, 2020

Product management is usually at the intersection of business, design, and engineering, but can also interact with many other stakeholders as well (QA, user research, DevOps, data science, customer success, technical support… the list goes on). The point of this exercise is to practice your active listening skills.

Data Visualization 52

Data Visualization User Testing Product Research Product Management 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. By doing so, your product becomes part of your customers’ habits and daily routine. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

ProductPlan

APRIL 29, 2020

Despite the influx of ideas and feedback, we don’t get tricked into wavering from our disciplined prioritization processes. The fire hoses of data are coming from all angles, be it customer feedback , support requests, competitive intelligence , or new ideas from the executive team. Product management turns chaos into order.

Roadmap 53

Roadmap Weak Development Team User Testing Customer Experience 53

The Product Guy

MAY 7, 2020

Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers. There are many frameworks available on building products and the approach varies individual to individual. Hard Skills Required for the Role. Product Strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Nulab

MAY 26, 2021

Increase customer reviews by 10% by the end of the first quarter. Use the SMART framework again to help team members make sure their goals fit the criteria and be on-hand to offer support (not everyone is good at goal-setting). Give your team ongoing feedback. Take part in one team-building activity a month.

Research Software 72

Research Software Feedback Software User Testing Software Review 72

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. What is SaaS customer onboarding? Action-packed, right?

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

ProductPlan

NOVEMBER 4, 2019

How do you determine what customers want and need? Customer research is essential to the job. Asking this question will give you insight into how the candidate connects with real, live users to gather feedback and their approach to customer centricity. How would you prioritize these four things? Appearance?

User Testing 48

User Testing Product Management Product Manager Onboarding KPIs 48

Radical Product

MAY 16, 2018

signatures of users petitioning to rollback the update. While Snapchat tried to convince users that this was just an update that required getting used to, after disappointing Q1 ‘18 results, both in terms of advertising revenues and user growth, Snapchat announced the plan to redesign that essentially rolls back some of the changes.

User Testing 40

User Testing Customer Experience Data Visualization Vision 40

Sachin Rekhi

MAY 13, 2011

BJ Fogg has leveraged his insights into how technology can be used to bring about behavior change both in his academic work as well as in industry work, especially in the mobile and health sectors. In designing for behavior change, one of the keys to success is ensuring you are seeking only baby steps from your users. Baby Steps.

Research Software 60

Research Software Customer Experience User Testing Customer Feedback 60

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. This article introduces various concept tests, shows you how to conduct them, and discusses ways to collect user feedback to gain actionable insights. Consider using AI for qualitative feedback analysis.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? That was my first introduction to the continuous discovery framework. Were you engaging with your customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. The service now boasts over 150 million registered users, and monthly actives in the high tens of millions. Andy’s last role just before leaving SoundCloud was running the user retention team there.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Modus Create

JULY 1, 2020

I had been on a sort of health kick for a few years: I quit smoking, I started walking to get low impact exercise, and so on. Some of the variable names in the framework are similar and I’d confuse two of them – even though I am very familiar with the code base and have a decade of experience with it.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What channels have the best chance of driving active users? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What channels have the best chance of driving active users? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Steli Efti on understanding your customers.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

The Product Coalition

NOVEMBER 2, 2018

This is why onboarding users effectively is such a critical element in your product’s success, and why Appcues is dedicated to making that process a lot simpler. Over the last 5 years, Appcues has helped more than 5,000 businesses onboard more than 25 million users. Today, we’ll explore how you can use it to onboard your mobile users.

Embedded Analytics 60

Embedded Analytics Framework Analytic Tools Feedback Software 60

Roadmunk

APRIL 25, 2018

Having both joined Intercom back when it was ~30 employees, Brian and Michelle both have plenty of experience making tough, yet successful, product decisions for their users. Can you trust your gut that much to make the right decision for your user? It’s your top customer request. So I wanted to start with you Brian.

Customer Experience 53

Customer Experience Product Research User Testing Data Visualization 53

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What channels have the best chance of driving active users? Revenue-led.

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. This week, we’re pulling together some of their sharpest insights to help you take stock of and improve your own onboarding.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Intercom, Inc.

FEBRUARY 18, 2019

Without a proper way to score the engagement of your users and accounts, it’s pretty much impossible to know what the hell is going on with your business. Active vs engaged users. A quick note about active vs engaged users: they are not the same. “You want ‘engaged’ users … not just active users. .

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. She’s seen both the triumph and folly of meteoric expansion, and she joined me on the podcast to share her insights about how to grow sustainably. We’ve a great salesforce.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136