BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization

Product Talk

JULY 9, 2025

How do they show the context of what they’ve learned from customers? For example, we’re interviewing customers. Do you want to help us define our target customer? Whereas when we set up stage gates and feedback loops and idea meetings and approval, whatever you want to call them, we tend to dictate all that top down.

Product Research

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Ready to uncover their secrets? Keepreading!

Customer Experience

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. With such rapid changes, now is the time to assess the impact of these transformations on customer experience and consider how to maintain a customer-obsessed approach in a digital-first business landscape. Let’s get started!

User Testing

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Zoom outperformed Skype in videocalls. billion in 2020.

Finance

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools

UX Planet

JUNE 20, 2025

You sketch a user flow, and AI auto-generates the underlying code. People who design in systems and think in feedback loops will not only speed up product development but also reduce risk, enhance personalization, and maximize business value. They’ll help AI understand user psychology, intent, and context.

Research Software

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Traditional banking often struggles to capture and maintain customer engagement. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tight feedback loops beat elaborate planning. Simplify security.

Product Research

BrainMates

JULY 2, 2025

Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. Why Cross-Functional Collaboration Matters Product leaders operate at the intersection of business goals, user needs, and technical realities. Balancing these requires input from across the organisation.

Product Research

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Who would be the best fit for this job?

Research Software

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.

Product Research

Business Acumen Institute

OCTOBER 6, 2023

These issues appear when people acquire systems that don’t meet the needs of a supported operating department. Users and decision-makers across the enterprise are also “customers.” And customers of the IT organization behave similarly to customers of the company; they have choices.

Reporting Tools

Gainsight

JULY 1, 2025

Back in my Salesforce days, I used to show up to executive meetings armed with a ton of passion, and just a little bit of data. Think: Monthly Active Users (MAU) Unique visits Posts, replies, return visits New members They’re essential. I’ve lost count of how many times I’ve been asked to prove the value of community.

Product Research

Product Talk

AUGUST 6, 2025

Can it help us identify opportunities that we missed in a customer interview ?  Can it give us the type of feedback that is required for deliberate practice ?  Since April, the students in our Continuous Interviewing course have been getting AI-generated feedback on their practice interviews.  I’ve run these experiments.

Artificial Inteligence

Arkenea

JUNE 27, 2025

Beta testing is an essential part of developing your healthcare SaaS product and helps you receive valuable feedback from users. Steps to Developing a Healthcare SaaS Software Features of Custom Healthcare SaaS Application Benefits of SaaS in the Healthcare Sector How to Gain Competitive Advantage in the Healthcare SaaS Space?

Research Software

Business Acumen Institute

SEPTEMBER 18, 2023

So we have technical solutions that don’t necessarily solve a customer problem. Customer service people understaffed the call center because they didn’t know the marketing programs that drove demand So they got lost sales and unhappy customers who got stuck on hold for way too long a period of time.

Data Visualization

UserVoice

APRIL 4, 2017

To keep it simple, we’ve organized our list along a set of broad objectives that product managers must inevitably negotiate: Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. User Research Tools for Product Managers. Data Analysis Tools for Product Management.

Research Software

Mind the Product

APRIL 2, 2024

Master the Product Feedback Loop to gather and implement user input, optimizing customer experience and aligning with market needs. Read more » The post Mastering the feedback loop: Where user insights meet product excellence appeared first on Mind the Product.

Product Research

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. In this post we are talking about all things mobile customer feedback: . How to gather mobile app feedback .

Customer Feedback

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Customers feel valued.

Product Research

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

User Testing

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Cart abandonment survey.

Feedback Software

Intercom, Inc.

JULY 17, 2019

These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool.

User Testing

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Forget Your Customers, What Are Your Account Manager’s Pain Points?

Customer Feedback

Alchemer Mobile

AUGUST 19, 2024

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.” – Jeff Bezos, founder of Amazon. For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers.

Product Research

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. As your sales team scales and plays a larger role in representing the voice of your customers, an open line of communication aligns your product strategy with your addressable market. we’ve found the short, fortnightly meeting to be a game changer.

Product Research

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions.

Customer Feedback

The Product Guy

MARCH 26, 2020

After I got some engagement out of those three, I arranged with the team lead to have weekly meetings where I would first present the current product focus and general strategy and then discuss product objectives that needed to be solved by our team. This is crucial to give your team time to think about ideas beforehand.

CTO Coach

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs. A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP.

Feedback Software

Mind the Product

OCTOBER 29, 2018

Defining your process for feedback will save time and improve feedback quality. Consider Your Approach to Feedback. At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. Dismissive of Feedback. Do you start with a “No”?

Feedback Software