The Product Coalition

MARCH 8, 2024

Think of digital transformation strategies as your roadmap to success in the digital age. They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities.

Enterprise 124

Enterprise Research Software Feedback Software Strategy 124

Lenny Rachitsky

APRIL 28, 2024

Kayvon treated sacred cows like a “built-in roadmap” of innovations worth testing. Founders of acquihired companies led the teams behind Community Notes, Spaces, Super Follows, Fleets, Communities, Tipping, and more. When deciding to copy a product, the North Star should be doing what’s right for the customer.

User Testing 88

User Testing Analytic Tools Feedback Software Weak Development Team 88

ProductPlan

MAY 16, 2023

ProductPlan has consistently seen changes over the past 12 months, and our very own product roadmap has been a part of that journey. We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. It’s almost ( almost ) as if the 2022 roadmap doesn’t exist.

Roadmap 52

Roadmap User Testing Customer Feedback Customer Experience 52

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability.

Roadmap 80

Roadmap Data Visualization Technical Review User Testing 80

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. Why share now?

Technical Review 116

Technical Review User Testing Product Research Customer Feedback 116

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

ProductPlan

OCTOBER 6, 2022

Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Understand your customer outside of why they use your product.

Product Research 96

Product Research User Testing Research Software Feedback Software 96

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

The Product Coalition

SEPTEMBER 4, 2020

How to Develop Product Roadmap? To lay out and document your strategy, you need to develop a Product Roadmap. Product Roadmap?—?What What Product Roadmap is a guiding strategic document?—? Facebook 10 Year Roadmap It maps out a high-level visual summary of the product vision and direction. Chapter 12/17?—?How

Roadmap 113

Roadmap Development User Testing Product Research 113

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. you randomly assign users to group A or B ). Ready to learn more about experimentation?

Product Research 96

Product Research User Testing Data Visualization Onboarding KPIs 96

The Product Coalition

OCTOBER 21, 2021

Once you have the answers to these questions, you can start to build a product with true value to the user. Which problems solve user pain points faster? Is it worth pursuing and will it actually bring value to the customer? This is where your roadmap comes in. Which features help deliver the most value?

Product Research 202

Product Research User Friction Framework Vision 202

The Product Coalition

OCTOBER 15, 2019

3 Different Types of Roadmaps Every PM Needs to Master Roadmapping is not easy. Every company demands different types of Roadmaps, and every PM has their own flavour. Here is a step by step process to create roadmaps so you can influence anyone in your company like a true Jedi. So what is Product Roadmap?

Roadmap 120

Roadmap Data Visualization Software Review Technical Review 120

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

Userpilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

User Testing 94

User Testing Product Research Customer Experience Onboarding KPIs 94

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. But the situation is different for product owners in the agile scaling framework SAFe.

Weak Development Team 325

Weak Development Team Product Research User Testing Customer Experience 325

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Strategic Product Management Activities and Tips. To track their progression towards adoption , you need to segment your users.

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. These could come from your organization or you can use a ready framework like RICE or ICE. Finally, compare the scores and choose the features to include in the roadmap. Next, define the relevant criteria.

Product Research 92

Product Research User Testing Customer Experience Research Software 92

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Unsure where to start? You’ve met the people.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. But here we are.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Userpilot

AUGUST 21, 2023

Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. There might not always be a clear right or wrong answer, but the responses to these interview questions will usually offer up enough insights to make your final decision.

User Testing 82

User Testing Research Software Feedback Software Product Research 82

ProductPlan

SEPTEMBER 20, 2022

Moreover, they update those products and deliver value that satisfies customer needs. Rather, by building on some of the hard skills all product managers must possess, it’s honed and enhanced by finding the sweet spot between creative problem solving, strong customer empathy, and a deep understanding of context.

User Testing 52

User Testing Development Product Research Customer Experience 52

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Coalition

JANUARY 24, 2018

Since then, I studied a lot about UX, product management, design thinking, agile, customer experience and a wide range of subjects that are related to delivering a great experience to the user. That is what I´m calling “magical framework”. Your customer does not even care about it! You can solve this in very simple ways.

Framework 60

Framework User Testing Customer Feedback Customer Experience 60

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. The outcome? Interviews.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Intercom, Inc.

JUNE 3, 2019

In reflecting on the reviews we’ve delivered, we’ve found that it’s too easy to be overly reliant on peer feedback and thus too ad hoc in the areas we’ve focused on. “Having a solid framework for framing the discussion is a big step forward” Of course, there’s still heaps of ambiguity and subjectivity. Insights driven.

Product Management 208

Product Management Product Manager Software Review Customer Feedback 208

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. This is a continuous journey. So let’s get started.

Feedback Software 92

Feedback Software User Testing Product Research Customer Feedback 92

Mind the Product

SEPTEMBER 14, 2018

Some areas of business strategy are relatively well known – we understand the problem, we can trust what our customers say on the topic, and the solution is fairly clear. We have to learn how to market and sell, and create a roadmap that can eventually be transitioned into an execution mode. The New Horizon Framework.

Customer Experience 165

Customer Experience User Testing Customer Feedback Product Research 165

Userpilot

MARCH 22, 2022

Great products are built on experimentation–evaluating ideas and making decisions based on product growth insights data , not just what you think is an amazing idea (even if it is). Plus, we’ve added a few of our favorite tips for SaaS tools at the end. A framework for running product experiments. Let’s take a look!

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Izenda

APRIL 27, 2020

Customers demanding new features. For product managers, determining what’s a priority in your product roadmap can seem more daunting than the actual work. Because once you have clearly defined and planned out your roadmap (and stick to it), staying on course and keeping teams focused becomes much easier. User training.

Embedded Analytics 64

Embedded Analytics Data Visualization Roadmap Analytic Tools 64

Gainsight

NOVEMBER 16, 2021

With a few tips and tricks guiding the way, you can create your own product-led flywheel that starts pumping out growth faster and faster. . The product-led flywheel is a framework you can use to encourage product-led growth. Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

Userpilot

JULY 13, 2022

Would you like to discover new ones that will give you valuable insights into product management ? The Product Collective blog offers lots of practical advice like early-career tips. Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. Are you ready to dive in?

Blog 94

Blog Analytic Tools Research Software Feedback Software 94