Userpilot

JUNE 1, 2022

When it comes to KPIs vs metrics, which one should you measure to get better insights? Metrics and KPIs are often used interchangeably, but they also have differences. In this article, you will learn: What is a KPI in SaaS? Why is it so important to track KPI, metric, or measure? What about metrics and measures?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 111

Feedback Software User Testing Customer Feedback Data Visualization 111

UX Planet

MARCH 15, 2025

Example of anOKR: Objective: Improve the user experience of the checkoutprocess. Key Performance Indicators (KPIs) KPIs are ongoing performance metrics used to track the health and effectiveness of a product or design. better UX higher conversion increased revenue). click through rates, errorrates).

Onboarding KPIs 59

Onboarding KPIs Customer Experience Product Research KPI 59

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userzoom

DECEMBER 11, 2019

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. Moreover, we will see CX and UX pros partnering more to obtain a better holistic picture of the overall experienc e.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Mind the Product

OCTOBER 20, 2017

You also need to ensure that user research takes place within that team, so that everyone has access to the insights that research provides. Generating Insights. The insights that design teams gather should be at the heart of their work. Strong opinions, lightly held” is a mantra used across the user research spectrum.

User Testing 141

User Testing Product Research Research Software Customer Experience 141

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Who would be the best fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

The Product Coalition

MARCH 15, 2023

To get your onboarding process right, you need to monitor performance and adjust parts of the process to give your users a better experience. Below are some key aspects of the fintech app onboarding process, including 12 KPIs to identify product and feature improvement opportunities.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

The Product Coalition

JANUARY 24, 2021

Deep Nishar (Former SVP, Products & UX @ LinkedIn) Like most things in product management, writing a product spec is a variable and context-dependent exercise. Through Mural , we get to see a lot of product specs added by users from various companies. for the user, for your business, and/or both.

Onboarding KPIs 165

Onboarding KPIs User Testing Customer Experience Feedback Software 165

Userpilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 86

Customer Experience User Testing User Experience Customer Feedback 86

Userpilot

MARCH 24, 2021

There are various formats and designs to help you build a solid vision, including the Lean UX Canvas by Jeff Gothelf and the Business Model Canvas by Alexander Osterwalder. A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mind the Product

DECEMBER 13, 2016

As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. Finding a Gold Nugget in a Customer Interview. Once there, we found a surprisingly deep user base with a common friction point.

User Testing 70

User Testing Customer Feedback Customer Experience KPI 70

The Product Coalition

JULY 7, 2020

by simply changing the word enemy with users and competition, commander with product/CEO and course of action with road map. We use the data we gather to try and understand what our users want, need, do. We gather the feedback from our users, sales, R&D, UX and based on that we build our product’s puzzle: What should we do next?—?build

Product Manager 158

Product Manager Product Management Data Visualization KPI 158

Userpilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Difficulties driving cross-departmental user adoption. Collecting feedback and iterating on your self-serve analytics system. Let’s get started!

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? How to Measure User Retention? Retention versus Churn.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

APRIL 3, 2024

When choosing a dashboard tool, pay attention to the ease of use , customization, integrations , value, and data privacy to meet business needs effectively. Userpilot focuses on boosting user engagement and improving product experiences with data analytics and customizable dashboards and integrates with leading tools like Google Analytics.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

NOVEMBER 24, 2020

Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. Product discovery using the Design Thinking, Lean Startup, or Lean UX frameworks help. API endpoints) and deliverables from the UX or UI people if those are not embedded within a Scrum Team.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

AUGUST 30, 2021

Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. Product analytics is user-centric data that reflects how your customers engage and interact with your product. Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 15, 2021

With that being said, businesses should always be in the process of running product-led growth experiments to reduce risks and make the product meet customer requirements in this highly saturated market. Maybe you think that your idea is great but it’s something that your users may not use. A/B testing. What is a segment?

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In other words, it is crucial to a product's success to consider who the users are, as well as their motivations and goals. What is a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. How to Extract Insights from Product Analytics. And no, you don’t need to be an expert to extract insights from data. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 88