Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

Mind the Product

AUGUST 10, 2017

Brian joined Pendo from Namely, and formerly from Intuit, where he started his career in finance before finding his passion for product. The Importance of Insights. During his tenures at TurboTax and QuickBooks, he’s had a lot of experience with innovating and gaining insights. The Direct Impact of Deep Insight.

Customer Feedback 138

Customer Feedback Data Visualization Research Software User Testing 138

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

Naming 52

Naming Feedback Software User Testing Product Research 52

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. part of the name.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. It’s like driving a car with your vision blurred: You can’t see if you are heading in the right direction or getting closer to your destination. A Goal-directed Approach to Choosing KPIs.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Lenny Rachitsky

APRIL 28, 2024

To change Twitter’s product culture, Kayvon also focused on building alignment at the leadership level, telling a compelling vision and strategy story repeatedly, hiring entrepreneurial founders through acquihires to take big bets, and identifying who was “on the wagon” or “off the wagon.”

User Testing 110

User Testing Analytic Tools Feedback Software Weak Development Team 110

The Product Cafe

MAY 12, 2024

Always learn from your users, and use those insights to fuel your next innovation cycle. Is it about boosting user engagement, reducing churn, or breaking into a new market? Understanding the Problem Space What's bugging your users? It's about getting to the heart of user frustrations and desires.

Product Research 52

Product Research User Testing Customer Experience Customer Feedback 52

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

SEPTEMBER 9, 2020

We’re on a mission to make internet business personal, helping you support and engage with your customers through the Intercom Messenger. This belief in the power of conversation runs deep here, and underpins so much of how we build Intercom and how we support our customers. A place for peer-to-peer conversations.

Customer Feedback 118

Customer Feedback Customer Experience Webinar Books 118

Usersnap

SEPTEMBER 5, 2023

We’re excited to announce saas.group ’s strategic acquisition of our user feedback platform. This collaboration propels us into a new chapter with commitment to innovation and growth, where user insights will continue to shape the future of product development. How will this joint journey impact users of Usersnap now?

Feedback Software 52

Feedback Software Research Software Customer Feedback User Testing 52

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. They believe so strongly in their vision that they assume it’s universally appealing. This belief makes you disregard market research because you feel you already know everything customers want. It’s a worthwhile investment.

Branding 98

Branding User Testing Product Research Data Visualization 98

The Product HQ

JUNE 10, 2024

To name a few, these activities include product development, positioning, and pricing according to customer satisfaction. So product managers require many skills, including technical, marketing, customer feedback, data management, project management, and market evaluation skills. It also provides access to industry news.

B2B 52

B2B Product Research User Testing Data Visualization 52

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. They develop a sense of purpose and can get some self-feedback from the results of their work. Let’s look at an OKR example for customer success.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

Product Innovation Educators

FEBRUARY 22, 2021

In a few weeks, the name of this podcast will be changing to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming. ” The logo will look the same—just the name is changing. . ” The logo will look the same—just the name is changing. .

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. It’s like driving a car with your vision blurred: You can’t see if you are heading in the right direction or getting closer to your destination. A Goal-directed Approach to Choosing KPIs.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

UX Studio

NOVEMBER 3, 2017

Working on a product without a decent product vision resembles going into the street with eyes closed. The PO needs to keep business plans and customer requests in mind while motivating everyone to work towards a common goal. What is Product Vision? Product vision imagines a product direction in the long-term.

Vision 96

Vision User Testing Product Research Workshop 96

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Sachin Rekhi

AUGUST 1, 2016

When you start your career in product management you tend to be largely focused on the science: how to effectively do customer research, run an A/B test, manage a sprint, write a spec, and so on. Today I wanted to dive into one such critical aspect of the art behind product management, which is developing user empathy.

User Testing 143

User Testing Customer Experience Customer Feedback Development 143

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. Users would be able to browse a wide range of drinks, including classic favorites and trendy new concoctions.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

The Product Coalition

AUGUST 14, 2017

product management can either be vision-driven, or it can be execution-driven. but in terms of ideology, as a PM, you will either be driven by a greater good that your product aims at serving, or you will be driven by smaller, tighter, one-step-at-a-time executables that your product arms solves your customer problems with.

Vision 60

Vision User Testing Feedback Software Management 60

The Product Coalition

MARCH 4, 2024

Most self-proclaimed product gurus tell you things you already know — keep it up to date, anchor in the vision, and don’t overpromise. Chefs quickly move past the ideal and beyond their kitchen, as localization also requires steps to meet specific customer preferences, allergies, and more. How does the rotting start?

Roadmap 104

Roadmap Books Product Research User Testing 104

Userpilot

JANUARY 26, 2023

TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. This can be a valuable differentiator that attracts more customers. Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #4: The product owner is responsible for writing user stories.

Weak Development Team 325

Weak Development Team Product Research User Testing Customer Experience 325

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. The obvious requirement here is that your organization has a database of users that you can contact (and if you don’t, remember that it’s never too late to start thinking about creating one).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. It is a new year and this podcast is getting a new name. In a few weeks, the name will change to Product Masters Now. His name is Anup Yanamandra. Increasingly, CPOs are also thinking about the user experience strategy.

Feedback Software 102

Feedback Software Data Visualization Customer Feedback Customer Experience 102

The Product Coalition

MARCH 6, 2023

By analyzing historical data, AI can gain insights into what types of ad creatives have performed well in the past and use this information to predict the performance of the future ad campaigns. Type of the creative Users may have preferences on which type of creative they want to engage with. What time was it sent?

Data Visualization 129

Data Visualization Advertising Artificial Inteligence User Testing 129

The Product Coalition

MARCH 9, 2022

A well-thought restaurant branding helps to create an emotional connection with distinguished customers and makes your restaurant distinctive from others. Restaurant branding seems not simple as you might think of choosing a catchy name and its impressive logo. The answer lies in restaurant branding and marketing strategies.

Branding 153

Branding Strategy Feedback Software Research Software 153