Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 256

Customer Experience Product Management Product Manager Product Research 256

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Mixpanel

JANUARY 3, 2022

As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. From the perspective of many engineering teams, product analytics is treated as a second-class citizen.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Another reminder why new products need a workable business model. Products (wrongly) get created this way – product first, customer second, revenue third.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. Anyone even remotely involved in product management will tell you that! You can test color changes or even the entire user interface. User feedback surveys.

User Testing 52

User Testing Product Research Feedback Software Testing 52

The Product Coalition

MAY 7, 2020

I’ve worked in companies that have both roles, companies that only have project managers and companies that only have product managers. Several prominent blogs that I’ve read assert that project managers and product managers are ‘two sides of the same coin’ and should work harmoniously to deliver product goals.

Weak Development Team 80

Weak Development Team Management Management Customer Experience 80

Bain Public

DECEMBER 8, 2020

In response to a Reddit question asking whether there are product roles that exist with a work-life balance, one user answered: "It depends. PMs at larger established companies (think FAANG) tend to have good work-life balance because the product org is usually large and established. Work With a Positive Company Culture.

Weak Development Team 52

Weak Development Team User Testing Customer Feedback Customer Experience 52

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Sue, the Scrum Master , wanted to help the development team get better at sprint planning. But the team still over-commits and under-delivers.

Construction 181

Construction Customer Feedback Framework User Testing 181

Userpilot

DECEMBER 8, 2022

We’re also looking at what product managers do to increase the survival chances of their products. We talk about product failure when the product doesn’t meet its objectives or goals. Entering immature markets and devising a relatable product vision are also serious challenges.

Feedback Software 90

Feedback Software Research Software User Testing Analytic Tools 90

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

NOVEMBER 8, 2022

A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs. Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it.

Feedback Software 79

Feedback Software User Testing Product Research Strategy 79

Userpilot

OCTOBER 11, 2022

How should product managers develop effective product vision statements? Product vision is the long-term objective for the product and serves as the North Star for the product team. A product vision statement describes the product vision to the internal and external stakeholders and customers.

Vision 95

Vision Analytic Tools Data Visualization Reporting Tools 95

Mind the Product

JUNE 19, 2018

Typically this would be a cross functional team of C- level and director-level people. It’s led by the product manager responsible for the product line, and it happens once every half year or less. All product managers in the company should produce a state of product deck and present it. Product Market Analysis.

Data Visualization 89

Data Visualization Research Software Feedback Software User Testing 89

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. They just move the ball around.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118