Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

NOVEMBER 30, 2022

The short answer is: with product dashboards! In the article, we’re looking at how to build effective product manager dashboards and the key metrics we may want to populate them with at different stages of the product lifecycle. We also explore tools for building product dashboards and data analysis. Let’s get to it.

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? In the article, you will find examples of various SaaS dashboards and learn how to create them with Userpilot analytics. If so, you're in the right place! Let's dive in, shall we? Let's dive in, shall we? To name just a few.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Dashboard 105

The Product Coalition

DECEMBER 28, 2022

Explore-things-web-development-vs-app-development Are you confused about web development vs app development while creating a digital application? Explore more to define web vs mobile development further. When developing a software application, the important thing is to consider cost efficiency.

Research Software 148

Research Software Web Development Web Developers Development 148

The Product Coalition

MAY 18, 2022

Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. Read the article to know what it is? What is continuous improvement ?

Reporting Tools 158

Reporting Tools Software Development Software Developers Feedback Software 158

Userpilot

NOVEMBER 7, 2024

Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics. Main features: Customer 360 view, with customer segmentation , profiles, etc. Customer health scores and analytics. Custom triggers. Custom alerts and triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

Wondering how an NPS dashboard can help you track customer loyalty? While Net Promoter Score (NPS) measures customer satisfaction and loyalty, NPS surveys give you valuable customer feedback that you can analyze to gauge user sentiment about your product. This is where the NPS dashboard comes in.

Data Visualization 98

Data Visualization Dashboard Customer Feedback User Testing 98

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. When they are all used together, it creates a powerful and incredibly valuable in-app mobile customer feedback machine. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Data Visualization 96

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. High session times masking frustration and task failure and impacting user satisfaction.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

MAY 27, 2025

Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms. With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Whatfix G2 review.

Technical Review 92

Technical Review Onboarding KPIs Analytic Tools Data Visualization 92

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. It helps with budgeting and resource allocation.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

UX Planet

JUNE 1, 2025

This evolution reflects a growing recognition that growth is not merely about optimizing metrics but about deeply understanding users motivations, needs, and experiences at each funnelstage. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. They’re not struggling with export functionality. You just have to listen.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Its products use gamified experiences that help young learners develop science, maths, and literacy skills. They needed a more user-friendly solution. Book a demo to find out more!

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Feature adoption rate formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Prioritizing insights over assumptions ensures that solutions align with real user needs and drive meaningful product improvements.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

OCTOBER 19, 2024

Release notes can help your target users realize the full potential of your product. Support the creation of user guides and training materials : The detailed descriptions in release notes help writers understand the purpose and functionality of new features as they create user guides and training materials.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Reveal

DECEMBER 30, 2024

Leaders across industries are recognizing this and moving fast to prioritize data democratizationensuring data is accessible to everyoneas a foundation of their SaaS development. This removes the hassle of switching apps or needing specialized training, letting users focus on decisionsnot data gathering.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Userpilot

OCTOBER 31, 2024

Sentiment analysis tools : Software that analyzes customer feedback, reviews, and social media mentions to determine public sentiment (positive, negative, or neutral). Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention. Develop a marketing strategy to promote it and attractusers.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. A product roadmap is a general term for a plan that highlights the direction, vision , priorities, and progress of a product’s development over time.

Data Visualization 105

Data Visualization Feedback Software User Testing Product Research 105

Intercom, Inc.

AUGUST 18, 2021

Let’s give some context, starting with a simple definition – Net Promoter Score or NPS is a benchmark of customer loyalty and is measured by asking a range of customers a simple question: “How likely are you to recommend this product or service to a colleague or friend?”. Revamping how we do NPS surveys. Where to present an NPS survey.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

DECEMBER 6, 2022

John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. The signs of the feature factory mindset are prioritization of outputs over outcomes, excessive focus on KPIs , and not validating customer requests. What is a feature factory?

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Intercom, Inc.

MARCH 10, 2020

As a global team, we’ve built up robust workflows and systems over the years to help us provide a consistent customer experience. Even when it’s business as usual, team members have the flexibility to work from home once a week, and we’ve developed best practices to enable that setup. Proactive support.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

MARCH 4, 2025

In this guide, were breaking down the 7 best real-user monitoring tools, comparing their features, pricing, and how they can help you keep your site running smoothly. Autocapture events dashboard in Userpilot. you can choose to watch sessions from users who used a specific feature). Build and view custom dashboards in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. Satisfying, acquiring and engaging users benefits the business and a successful business benefits your product.” ( Source.).

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

AUGUST 16, 2023

TL;DR Customer retention can improve profitability, is less expensive than acquiring new users, and forms a large part of future revenue. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98