Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Alchemer Mobile

FEBRUARY 26, 2025

Without a comprehensive view, businesses risk losing opportunities to improve customer satisfaction and build long-term loyalty. More accurate and actionable insights Relying on just one feedback channel (like post-purchase surveys) can lead to biased or incomplete data. That is where omnichannel feedback comes in.

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

Productside

APRIL 2, 2025

Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. Her team is buried in tickets, and customer satisfaction is slipping. Execs dont care about architecture diagrams. They care about impact.

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Product Innovation Educators

JANUARY 6, 2025

While Kim didn’t directly own a P&L, her compensation structure became tied to business outcomes such as profitability, product growth, and customer satisfaction metrics. Kimberly has also led sales, partner programs, managed services and customer success over the course of her career.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Userpilot

OCTOBER 19, 2024

1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Userpilot is a product growth platform that can collect customer feedback directly within your product. Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Alchemer Mobile

FEBRUARY 21, 2025

Limit close-ended, multiple-choice questions to situations where clarity or specific data is required. By focusing on open-ended responses, you reduce survey design time and open opportunities to gather deeper insights without leading or biasing the customer. Use these questions liberally to uncover richer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

OCTOBER 20, 2024

Onboarding automation uses technology (such as conditional flows and sequences) to guide users through their initial experience with your product. Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Data security and compliance.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Alchemer Mobile

NOVEMBER 1, 2024

In-app surveys , however, also have their own unique set of must-dos to drive survey completions and boost customer engagement. We’ve found the following four techniques to significantly impact the success of feedback campaigns and provide the data necessary to improve the mobile app experience. Keep it short and sweet.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Product Innovation Educators

DECEMBER 16, 2024

Evolution of Customer Engagement Historically, customer engagement was limited to specific points in the process: Early problem validation Initial solution validation Requirements gathering Final product verification Modern Approach: Continuous Customer Engagement Today’s best practices involve customers at every stage: Market Space Phase Problem (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Product Innovation Educators

MARCH 3, 2025

But it is changing, with AI tools that are transforming how we uncover and analyze customer needs. The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Customer Satisfaction. How do we track them?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

AUGUST 24, 2024

Does the thought of quantitative data analysis bring back the horrors of math classes? But conducting quantitative data analysis doesn’t have to be hard with the right tools. TL;DR Quantitative data analysis is the process of using statistical methods to define, summarize, and contextualize numerical data.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

JULY 29, 2024

This is because they haven’t conducted any customer research to determine whether the product they are building is actually what customers want. To gather the information needed to avoid this, quantitative data is a valuable tool for all startups. It is often shown in bar or pie charts.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Product Innovation Educators

NOVEMBER 22, 2021

The Kano Model uses two axes—satisfaction and execution—and shows how customer satisfaction depends on execution for each feature. It divides customer preferences into five different categories: Basic functionality—features customers expect, e.g., voice calling capability on a mobile phone.

Customer Experience 213

Customer Experience Weak Development Team Customer Satisfaction Advertising 213

Lenny Rachitsky

MAY 1, 2025

Simplify security OneSchema —Import CSV data 10x faster Michael Truell is the co-founder and CEO of Anysphere, the company behind Cursor—the fastest-growing AI code editor in the world, reaching $300 million in annual recurring revenue just two years after its launch.

Data Visualization 105

Data Visualization Engineering ChatGPT Customer Experience 105

Product Innovation Educators

AUGUST 17, 2020

A larger perspective, and one that our guests shares is Customer Validation. We discuss how to use the various types of product tests, including alpha, beta, and delta tests, to judge product performance, customer satisfaction, and areas for improvement. We want to maximize small data to find quality issues.

User Testing 311

User Testing Product Research Feedback Software Testing 311

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

The Product Guy

DECEMBER 6, 2018

As a product manager, my goal is to ensure customer satisfaction, long term success of my product and contributing to the success of my organization. I listed down my assumptions and identified problem hypotheses by collecting inputs from service team members and analyzing data from the customer complaint system.

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

AUGUST 30, 2024

It's often the precise insights that come from analyzing quantitative data. But with so many types of quantitative data available, where do you start? In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. Continuous data.

Data Visualization 104

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 104

Intercom, Inc.

FEBRUARY 24, 2021

They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely? Well, it’s not quite that simple – despite the influx of customer conversations, it can be hard to derive meaningful insights from all that data. No problem. And that’s just the beginning.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Alchemer Mobile

MARCH 8, 2022

Capture: Make sure you have a tool like Apptentive in place to capture all of this customer feedback data in the first place. You won’t be able to make accurate decisions about your product without actual data to support it. Analyze: Dive into your data to fully understand what drives customers to be more engaged than others.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Product Innovation Educators

AUGUST 10, 2020

We use an independent statistician who conducts regression analysis on the survey data. [3:15] 17:58] Tell us more about the next factor, accountability for customer satisfaction objectives. Customer satisfaction is becoming increasingly important to product teams. 3:15] What’s new this year, in your sixth study?

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. Key differences between data types. How to collect each data type.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences.

Feedback Software 85

Feedback Software Research Software Analytic Tools Data Visualization 85

Alchemer Mobile

DECEMBER 21, 2022

Three retargeting methods to boost customer engagement. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. But the magic happens when you track these data points over time. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JUNE 22, 2022

Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience – lower time-to-resolution translates to a higher customer satisfaction rate. Boost self-serve rates for a more seamless customer experience. customers updating contact details). Custom Objects.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? As Seth Godin once put it: “Don’t measure anything unless the data helps you make a better decision or change your actions.” Collecting concise metrics creates a rich tapestry of data to interpret and empathize with customer behavior.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. It allows us to be proactive in where we help our customers most, which is amazing”.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Intercom, Inc.

MAY 26, 2022

You calculate FCR by dividing the number of cases resolved on the first contact by the total number of customer cases: [Number of customer inquiries resolved on first contact during a given time period] ÷ [total number of customer inquiries over same time period] x 100 = [% of first contact resolution].

Data Visualization 210

Data Visualization Customer Satisfaction Product Research Customer Experience 210

Userpilot

JULY 22, 2024

Impacts of negative word of mouth may include: Customer churn. Decreased customer satisfaction. Here are a few ways to handle negative feedback : Acknowledge and take responsibility for customers’ negative experience. Monitor customer behaviors and spot ways to improve customer experience. Lost sales.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

AUGUST 30, 2024

Tired of spending big on third-party data providers and not getting the results you want? Say hello to direct data capture! By collecting data directly from your customers, you can cut down on costs, gain accurate insights, and maintain full control over your data. Gather direct data with user interviews.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

MARCH 9, 2025

For SaaS companies, this “listening” can take many forms to learn how users interact with their product and uncover areas for improvement. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 27, 2024

Wondering how data-driven customer segmentation can help your SaaS product grow? You will also see different examples of user segments and learn how to implement your segmentation strategies with Userpilot to improve customer engagement. Thanks to integrations , you can also use 3rd party data. The purpose?

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105