Userpilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy. Not sure where to begin?

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Analytic Tools Research Software Feedback Software User Testing 104

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Prioritizing insights over assumptions ensures that solutions align with real user needs and drive meaningful product improvements.

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Product Research User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

JULY 13, 2021

Focusing on product experience allows companies to deliver more value to customers and to increase their lifetime value. A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Scale with your mobile product.

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Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

JUNE 8, 2021

The top and most impactful benefits support leaders have reported from scaling conversational support across their organization are: Improved customer retention (60%). Enhanced customer satisfaction (58%). and collect positive reviews from our customers,” says Vlada Masevich, Head of Customer Success at Survicate.

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The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. This requires product managers to maintain a well-organized, streamlined process of product development. Let’s get started! Let’s start with defining the long term goals.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 113

Mind the Product

AUGUST 1, 2019

Of course, product teams need to develop and ship new features. But, too often, they are motivated by the wrong incentives and forgo a relentless focus on the customer. On the flip side, the study found that customer satisfaction drops drastically when those same buyers have to learn too many features.

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Reporting Tools Data Visualization Customer Experience Product Research 190

Intercom, Inc.

JUNE 19, 2018

In a recent survey of customer support leaders, Aircall, an internet phone system specifically built for online call centers, found that controlling costs was the No. Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service.

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User Testing Reporting Tools Research Software Customer Experience 216

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

The Product Coalition

AUGUST 4, 2023

Companies should monitor other KPIs to ensure a balanced approach to growth and avoid potential pitfalls like neglecting user satisfaction or long-term sustainability. Given that regular exercise is key to fitness, the number of daily users could be a powerful indicator of the app’s impact and customer engagement.

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Data Visualization User Testing Customer Satisfaction Customer Experience 148

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors.

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Mind the Product

AUGUST 7, 2017

As product managers, we are trained to focus on the customer. We know that customer satisfaction is of paramount importance and that we must do everything in our power to make customers happy. Don’t get me wrong, I have nothing against customers. Everything was well organized and the decision seemed obvious.

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Userpilot

DECEMBER 6, 2022

John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. The signs of the feature factory mindset are prioritization of outputs over outcomes, excessive focus on KPIs , and not validating customer requests. What is a feature factory?

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Onboarding KPIs Product Research Feedback Software User Testing 98

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. For early-stage teams, this data is a wake-up call: underfunding research can mean missed insights, wasted development cycles, and slow product-market fit. Budgets are growing. Tools are evolving.

Data Visualization 52

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Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Strategic Differentiation.

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Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. Implement tactics to enhance customer experiences at various touchpoints.

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. Add elements of delight.

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Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

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Feedback Software User Testing Product Research Customer Experience 98

UX Studio: Product Management

MARCH 19, 2021

At the end of the day the ultimate goal of product development is to decide what features to spend time on, in what order – and what to exile to the uncharted shores of the backlog. During product development, you have constant forces that push or pull you and feature candidates in opposite directions. Development.

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Product Research User Testing Development Customer Experience 109

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. The x-axis is how fully the products meets the need (from 0% to 100%), and the y-axis is how much customer satisfaction or dissatisfaction results.

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Userpilot

AUGUST 8, 2024

TL;DR A product strategy is a high-level outline that shapes the development and management of a product. A well-defined product strategy contains four key elements – the product vision , target customers , goals , and product initiatives. For example, Userpilot differentiates itself through its comprehensive feature suite.

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Intercom, Inc.

MARCH 28, 2022

As a result, digital technologies are being seen as the critical differentiators they are. This doesn’t just allow you to reach customers at the most opportune moments and via their preferred medium. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. Read more ?.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. This is the main focus of the article. Book the demo!

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Product Innovation Educators

MARCH 4, 2025

This hybrid approach offers tremendous potential for innovation, particularly in the early stages of product development. The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

JULY 19, 2021

When asked about the key business benefits they’ve experienced from being able to scale conversational support across their organization, support leaders and decision makers reported: Improved customer retention (60%). Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

UX Planet

FEBRUARY 5, 2025

Theyve parlayed this focus into mounting conversion rates, demonstrating that when UX takes center stage, conversion rate increase in eCommerce naturally follows, ensuring not just sales, but customer satisfaction andloyalty.

Customer Experience 97

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The Product Coalition

FEBRUARY 24, 2021

This nimble approach to product management directly influences business outcomes, differentiating the most compelling products from lesser competitors and boosting adoption and customer satisfaction along the way. Most new features will require maintenance and/or expanded functionality to make sure customers are satisfied.

Research Software 121

Research Software Feedback Software Technical Review Software Review 121

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. The first step to developing an expansion strategy is to assess your capabilities and resources, as well as the current market landscape.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

APRIL 30, 2024

Both of these directly influence product development and help keep up with market trends. Feature development : Product feedback can directly help with feature prioritization , allowing product teams to focus on what users want. What are the best channels to collect customer feedback, and why are they effective?

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User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development. Want to see how? Book the demo!

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

AUGUST 7, 2024

Providing depth helps address diverse customer needs to boost sales, revenue , and loyalty while differentiating your company from the competition. Different audiences and needs : Allows your company to equally cater to diverse customer preferences, needs, and wants. Why is product depth important?

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The Product Coalition

FEBRUARY 25, 2024

While periodic pricing adjustments have been made over time to reflect changes in content offerings and market conditions, Netflix’s commitment to delivering value for customers remains paramount.

Analytic Tools 143

Analytic Tools Entertainment Customer Experience Data Visualization 143

Userpilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. A streamlined onboarding process enhances customer satisfaction by making it easier for clients to understand and access financial products and services.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. User differentiation in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

FEBRUARY 12, 2019

Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. The true question is: is Agile product development right for your team? Well, the answer is, it depends.

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ProductPlan

SEPTEMBER 27, 2020

Over 20 years ago, a business trend emerged suggesting that delighting customers was measurably more profitable than simply satisfying them. Foundationally, the idea breaks down these two important definitions : “Customer satisfaction is the process of achieving goals and consistently delivering the value you promised.

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