Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. Where does the term feature factory come from?

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Extract feature development insights. Ready to begin?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Strategic Differentiation.

User Testing 143

User Testing Document Product Marketing Marketing 143

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. Why do you need feature ideation in your product development process?

Data Visualization 105

Data Visualization Weak Development Team User Testing Feedback Software 105

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Research Software 103

Research Software Positioning Data Visualization Definition 103

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Alchemer Mobile

JUNE 15, 2024

In short, Alchemer Pulse: Provides transformational insights by identifying the key drivers of feedback and analyzing pain points throughout the entire customer journey. Unifies customer data in one platform that is embedded in all the teams who need a deeper understanding of the customer to meet or exceed their KPIs.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity.

Data Visualization 136

Data Visualization Customer Experience Engineering Customer Satisfaction 136

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you tune in to what users are saying on the grapevine?

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

DECEMBER 5, 2023

UI design focuses on the visual side of the product, for example, the layout or color patterns, while UX design is about delivering a good user experience at all touchpoints in the customer journey. A strong product design ensures alignment with user needs and enhances user satisfaction and retention.

User Testing 95

User Testing Product Research Data Visualization Feedback Software 95

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Userpilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. A streamlined onboarding process enhances customer satisfaction by making it easier for clients to understand and access financial products and services.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. price matching, undercutting, or differentiation)?

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

MARCH 31, 2023

A product evaluation survey is a research tool used by product teams to gauge how users feel about product performance at various touchpoints. They’re a reliable method of tracking changes in user sentiment over time. They’re an effective way to understand users and their pain points , needs, and wants.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

AUGUST 28, 2023

It also harmonizes user data, empowering you to deliver personalized experiences and communication, and enabling you to satisfy users better. Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. It can also serve as a source of invaluable feedback for product development.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

AUGUST 30, 2024

The product-focused approach helps you deliver a clear product value proposition, improve your brand image, and demonstrate competitive differentiation. Promote new features with in-app ads to upsell users. Send targeted marketing emails based on user behavior in-app. Book a demo now to discuss with our team!

Advertising 105

Advertising Analytic Tools Research Software Data Visualization 105

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? When users feel like they’ve achieved success, they’re encouraged to keep going.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE to get an inside scoop!

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. Next, you need to conduct market research to understand your competition and business landscape and to define your target audience and user personas.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

AUGUST 15, 2023

Start by conducting extensive market research to understand the landscape, map out the needs of individual users to understand pain points, develop a clear value proposition, and then define key performance indicators to measure progress against. Book a demo with our team to learn more. Your sales team will be in overdrive.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Userpilot

JULY 14, 2021

So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Because still – there are some differentiators that may affect your choice. As your team of 4 is trying to make it (and not break it!), There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 21, 2022

Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time. Developing one is not possible without the other. What does minimum exactly mean? Why viable? What are your minimum viable features?

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. It empowers users. Delivers improved customer experience. Company and team structure.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Userpilot

APRIL 15, 2024

Customer communication pain points are the problems customers encounter when your company fails to communicate effectively with them. Competitive advantage : Research by Hiver reveals that 66% of customers prioritize efficient support when making purchase decisions.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

Userpilot

JUNE 30, 2024

By focusing on the user’s needs and goals, user stories ensure that each sprint delivers features customers truly value. In this article, we’ll walk you through a step-by-step process for writing effective user stories that drive customer satisfaction and improve product outcomes.

User Testing 59

User Testing Feedback Software Research Software Analytic Tools 59

Userpilot

DECEMBER 6, 2021

The purpose of customer success software, then, is to ensure that success is achieved as widely, consistently, and quickly as possible – both: As your customers define it – for their use cases. As you define it – customer satisfaction, customer retention, revenue growth, etc.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MAY 29, 2024

Foster cross-functional team collaboration and communication. Best tools to use in your product development process: Userpilot – best tool for designing in-product experiences. Lucidchart – best tool for customer journey mapping. Maze – best tool for user interviews and testing. User empathy map.

Data Visualization 105

Data Visualization Research Software Feedback Software Analytic Tools 105

Userpilot

NOVEMBER 5, 2022

Customer discovery helps product managers develop their confidence. During product discovery, the product teams always learn a lot. Finally, involving the whole team in the discovery process energizes them, takes advantage of their unique perspectives, and empowers them. Why should you do customer discovery?

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. That’s why mastering effective communication with your customers in this day and age isn’t a nice-to-have – it’s a business imperative.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

AUGUST 31, 2023

The tool is still under development, so there are a number of known issues that can cause problems for users. These issues can be difficult to troubleshoot, especially for users who are not familiar with the platform. and at a custom session pricing. Poor UI that makes it challenging to navigate features.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

JUNE 19, 2024

A product analyst job description outlines the key responsibilities, must-have skills, and qualifications required to be the voice of the user within the product development team. User-centric mindset : A product analyst puts themselves in the shoes of the user in every stage of the product lifecycle.

Data Visualization 52

Data Visualization User Testing Analytic Tools Research Software 52