Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 218

Customer Experience Reporting Tools Research Software User Testing 218

Userpilot

OCTOBER 10, 2024

The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product. It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Roman Pichler

JANUARY 8, 2019

If you find it hard to justify carrying out the necessary discovery work, then look at the inaction risk, the risk of not making the necessary changes and providing a carbon copy of your product: Which benefits would you lose, such as increasing user satisfaction by simplifying the product and saving maintenance cost by removing features?

Product Research 224

Product Research Customer Experience User Testing Analytic Tools 224

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 86

Technical Review Onboarding KPIs Analytic Tools Data Visualization 86

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Intercom, Inc.

DECEMBER 6, 2022

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. We strive to help users reach their goals with ease, while making the process feel delightful. A simple example?

Artificial Inteligence 130

Artificial Inteligence Feedback Software Data Visualization Customer Experience 130

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started! – Sean W.,

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 22, 2024

Best practices for digital onboarding in financial services include creating omnichannel experiences , using interactive walkthroughs , gamifying the customer experience, and regularly measuring customer satisfaction through surveys and interviews. Run customer satisfaction surveys every 3-4 months. The best part?

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

OCTOBER 20, 2023

Performing sentiment analysis for your own business offers a few benefits since you’ll be able to: Better understand how customers feel and use that to guide your improvement efforts. Evaluate the impact of your product and marketing strategies in increasing customer satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 21, 2024

Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 29, 2024

To close the feedback loop , use contextual help, improve your knowledge base, use in-app messages, encourage reviews, and send personalized follow-ups. This feedback helps you understand the experiences of your customers when they use your product. And one of the best ways of going about it is through in-app messages.

Feedback Software 99

Feedback Software User Testing Analytic Tools Customer Feedback 99

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Improve customer satisfaction.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

MAY 7, 2024

Determine when and how you’ll get back to the user to inform them about changes. You should track customer metrics over time to determine your VoC program’s success, some include: Net Promoter Score. Customer satisfaction score. Customer effort score. Measure customer satisfaction with a short survey.

Product Research 102

Product Research Data Visualization User Testing Customer Feedback 102

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

AUGUST 18, 2024

Utilizing contextual messages for upselling and cross-selling at moments of high user intent. Creating growth loops that drive virally and new customers without any effort on the company’s side. Create multiple formats of support materials, such as video tutorials, FAQs, checklists, and documentation.

Feedback Software 102

Feedback Software Customer Experience Embedded Analytics Data Visualization 102

The Product Coalition

JUNE 28, 2022

The information gathered may help you understand how best to tailor your services to your client to ensure that customer satisfaction and business efficiency is both guaranteed. By collecting relevant data, you can fulfil your objective of improving the chances of success of your product or service.

User Testing 157

User Testing Market Research Product Research Research Software 157

Userpilot

AUGUST 23, 2024

TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service. The process establishes the foundation for the bank-customer relationship. Consequently, it can impact customer satisfaction and loyalty. Let’s explore two main ones.

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

AUGUST 29, 2022

Create product experiences that are relevant for each user segment. Monitor customer satisfaction across the user journey with surveys. Track customer sentiment with NPS surveys. The customer success process is strategic and requires you to analyze data. Track customer sentiment and drive loyalty.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. Forrester found that companies conducting regular UX research see a 60% increase in customer referrals Forrester Research, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JANUARY 22, 2024

To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels. This means collecting feedback data to measure customer satisfaction.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Amplitude

FEBRUARY 1, 2021

A well-crafted user segment will help articulate the right value prop, and guide you towards the right marketing messages and channels to reach these audiences. Many companies make the mistake of only using demographic or firmographic data to define the target user segment. Choose Post-launch KPIs That Gauge Product Usage.

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. Product usage data: lots of users mean lots of usage data that can be used to iterate on your MVP. Loom upgrade prompt.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Multi-screen walkthroughs that users can swipe through. Lightweight user surveys embedded in guides. Custom triggers. Custom feedback surveys.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Reporting Tools 62

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. What should resource centers include? Jira’s resource center.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 17, 2025

A big part of that is making sure your users know how to get the most from your application (and in the modern world, that means more than creating a page with a load of support documentation). Fail in that mission, and you risk damaging customer loyalty. Users get access to help just when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JANUARY 15, 2024

Measure customer satisfaction after interactions If you don’t want to run surveys out of the blue — potentially at the risk of interrupting financial transactions — then you can instead measure customer satisfaction at the end of each interaction with a product, feature, or customer experience management representative.

Analytic Tools 100

Analytic Tools Feedback Software Reporting Tools Data Visualization 100

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 3, 2022

Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. An internal knowledge base contains the following information: Process documents.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Customer self-service offerings make customer service teams more efficient and effective.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

NOVEMBER 25, 2022

Customer engagement automation is about using software to interact with customers automatically. Automating user engagement provides a consistent customer experience , increases customer satisfaction , and decreases operational costs. You can use automation to: Show a welcome screen to new users.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 21, 2022

Customer experience automation (CXA) refers to any technology you can use to automate, scale, and remove friction from customer interactions. CXA can help you streamline the customer experience, drive customer satisfaction and improve retention. Use pre-defined checklists to prompt users to complete key actions.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

JULY 31, 2023

To create onboarding experiences for your users, you can create Smart Walk-Thrus , which are interactive step-by-step guides. User segmentation features allow you to personalize them for different user personas or cohorts. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. WalkMe survey.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52