Userpilot

OCTOBER 19, 2024

In addition to NPS, you can create other types of surveys from scratch or choose from various templates, covering customer satisfaction ( CSAT ), feedback forms, and more. Qualtrics is a highly robust experience management platform. Automatically calculate agent satisfaction scores based on customer feedback.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

Userpilot

DECEMBER 18, 2024

Basically, anything that ruins the user experience. This article will help reduce such churn by refining your product management and UX analysis approach. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. Error rate : Frequency of user errors.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. Best Userpilot competitors for product analytics 9.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on Product-Led Growth (PLG) and showcases standout candidates in the field. Recommended product manager job openings in the PLG field Looking for a job in PLG companies?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Businesses use Pendo Feedback to collect and prioritize product requests. Pendo Feedback focuses on feature requests, while Pendo Polls are microsurveys triggered during product tours. polar questions.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Mind the Product

AUGUST 1, 2019

Feature FOMO is influenced by a number of internal and external factors: A Belief That Users Want More Features. Particularly when selling to the enterprise, where sales teams and looming analyst reports can drive product decisions, companies frequently adopt a “more is more” mentality when it comes to features.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

The Product Coalition

JANUARY 12, 2023

By focusing on the development of an empowering culture, organizations can foster an environment that encourages creativity and innovation, increases employee engagement and retention, and improves customer satisfaction. One of the key benefits of digital transformation is improved customer service.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. As a result, the best product managers thrive on their ability to move quickly, minimizing time to market for feature releases.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. Understand your different user groups. Happy interviewing!

User Testing 131

User Testing Product Research Customer Feedback Research Software 131

The Product Guy

JULY 30, 2024

By centering growth efforts around the product, companies can achieve rapid scalability, reduce customer acquisition costs, and foster deeper customer loyalty. Scalability Product-focused strategies are inherently scalable as they rely on the product’s ability to attract and retain users rather than large sales teams.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

UserVoice

JULY 28, 2017

Product management intuition is still a great thing to develop, but statistics and analytics will help you hone your product sense and justify your decisions to stakeholders. As product managers, data is especially important at work where key metrics and KPIs are vital signs to our organizations and products.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? Product experimentation.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

Reaching enterprise B2B users may require you to expose a message in your app/on your site. These interactions almost always increase the users’ satisfaction with the product/company, but make sure to connect with your account/sales team so no one gets surprised.

User Testing 170

User Testing Customer Experience Customer Feedback Feedback Software 170

DevelopmentCorporate

JUNE 2, 2025

As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction. For early-stage teams, this data is a wake-up call: underfunding research can mean missed insights, wasted development cycles, and slow product-market fit. Budgets are growing.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

The Product Guy

NOVEMBER 15, 2019

As part of The Product Mentor programme I wanted to explore if, and how, encouraging better customer research & engagement could be an effective strategy to help reduce the extent to which issues are not found until they reach production, so that we can reduce costs and improve customer satisfaction.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Userpilot

MARCH 4, 2025

Best suited for SaaS companies focused on user journey optimization rather than pure infrastructure monitoring. Pricing Starter: From $249/month (billed annually) Growth: From $799/month (billed annually) Enterprise: Custom pricing based on advanced needs. Focuses on front-end metrics critical to user satisfaction.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

FEBRUARY 15, 2024

A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Customer engagement Enhancing customer engagement is critical for business success.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Alchemer Mobile

NOVEMBER 28, 2023

Listen to events from CRM, marketing, HRIS, and project management software systems so you can collect feedback in context of your customer’s experience. This new initiator can be used to increase customer retention and revenue by engaging with your customer throughout the sales process.

Reporting Tools 130

Reporting Tools Feedback Software Customer Feedback User Testing 130

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

MARCH 17, 2025

There are two main types of user guides: full product tours (which tend to be more detailed and time-consuming) and interactive walkthroughs (which use tooltips and real-time guidance to provide more contextual help to customers). Why are interactive user guides important? Users get access to help just when they need it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Alchemer Mobile

OCTOBER 19, 2023

Now Available to Alchemer Survey and Alchemer Workflow Customers The cross-survey reporting feature is included in the Standard Report for enterprise customers with Professional and Full Access licenses, as well as Alchemer Workflow licenses. Learn more by viewing our help documentation.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

AUGUST 7, 2024

Product mix encompasses all the product lines a company offers. Product depth refers to the variety within each product line. By focusing on the two, companies can create a smart product management strategy and cater to their customers’ needs. Ready to perfect your product mix and depth strategies?

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. What is the purpose of feedback repositories? That reduces risk.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. But great documentation doesn’t happen by accident. Zendesk docs.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

NOVEMBER 25, 2021

Increase customer loyalty and word of mouth by acting on feedback. Without feedback, you won’t know when users are not happy and couldn’t proactively act on data. Collecting customer satisfaction feedback surveys such as NPS will help you identify promoters and detractors and what’s making them happy or not.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JANUARY 27, 2022

If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. 4 strategies for product managers to reduce churn.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98