Alchemer Mobile
NOVEMBER 13, 2024
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. This information empowers teams across your company to make informed decisions based on customer experiences and perceptions.
Productside
OCTOBER 29, 2024
If you’re a product manager or sales leader looking to improve alignment, customer satisfaction, and product development, this episode is a must-listen. Tune in to discover how successful product management and sales collaboration can fuel business success.
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Userpilot
OCTOBER 19, 2024
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.
The Product Guy
JUNE 24, 2025
Review support conversations regularly Look for patterns in user struggles, confusion, and pain points. Use insights to drive product improvements Support-based feedback can guide roadmap changes, de-risk decisions, and increase customer satisfaction.
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Dresner Advisory Services has just unveiled their “2022 Business Intelligence Market Study,” an in-depth look at the business intelligence industry that ranks more than two dozen BI vendors in areas like product, service, support, and overall customer satisfaction. How does your current BI vendor stack up against the competition?
Userpilot
OCTOBER 20, 2024
.” This form of nurturing yields certain advantages: Consistent customer experience : Automation allows for tailored experiences based on individual customer data. It also ensures that the process is standardized for all customers. So, we’ve broken down the customer onboarding automation process into 7 key steps.
The Product Guy
NOVEMBER 14, 2024
Here’s how to approach it: Tie Efforts to Business Goals : Ensure product management priorities align with what the business wants to achieve. Q: How do you communicate product management’s impact on business outcomes? Aarti : Showcase measurable results like improved customer satisfaction and achieved business goals.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: Jason Tanner
We’ll explore how to shift from ambiguous descriptions of value to economic modeling of customer benefits to identify value exchange choices that enable a profitable pricing model. Discover how to design and evolve profit streams over time, focusing on solution sustainability, economic sustainability, and relationship sustainability.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd. Tune in and learn: How to identify the key target transactions for both SLAs and empowerment. The four steps for implementing SLAs.
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Download Qrvey's guide to ensure your analytics keep pace so you can solve your user's biggest challenges, delight them, and set your product apart from the competition.
Speaker: Anne Steiner and David Laribee
As an innovative concept, Developer Experience (DX) has gained significant attention in the tech industry, and emphasizes engineers’ efficiency and satisfaction during the product development process.
Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org
Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. These methods are better than nothing, but how can we improve on this model? How to define a clear benchmark for what a strong continuous discovery team does.
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In other words, continuous development enables progressive rollout techniques, which has given rise to a culture of experimentation, allowing teams to build better products based on real-user feedback and guaranteeing customer satisfaction.
Speaker: Shardul Mehta, VP of Product Management, American Well
Customer satisfaction? He'll share the #1 KPI you must track to ensure your product delivers true business value - and how to align your teams around it. What's the #1 metric you should be tracking as a product manager? Is it on-time delivery? Features per release? Bugs resolved? Sprint velocity? Speed-to-market?
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