Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Usersnap

FEBRUARY 14, 2023

By understanding your ideal customer profile (ICP), competitors, messaging, and more, your business will be prepared for whatever comes its way and set for success. The marketing strategy for product-led growth is more inbound and you let the product speak for itself. Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

AUGUST 29, 2022

Engineering as marketing is an inbound marketing strategy that involves creating free useful tools for your target audience. These tools are complimentary to your product or service meant to draw in potential customers. Moz, one of the more well-known SEO software, also uses engineering as marketing to grow its customer base.

Research Software 98

Research Software Engineering User Testing Marketing 98

Intercom, Inc.

AUGUST 12, 2021

In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one. At Intercom, we use the term conversation to describe our messaging tickets.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. Canva is a great example of how to use a welcome screen effectively. How to improve the SaaS sales cycle?

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

AUGUST 14, 2023

Retention: Users keep making repeat purchases after their initial subscription payment. Referral: Loyal users become brand advocates. Revenue: Users invest more in your product (expansion revenue) by upgrading and purchasing add-ons. How to build a growth marketing strategy? A/B testing. Welcome survey.

Onboarding KPIs 98

Onboarding KPIs Strategy Marketing User Testing 98

Userpilot

APRIL 22, 2024

Notion personalizes onboarding for new users to reduce time to value. JivoChat delays the email verification process to avoid user frustrations. Slack populates empty spaces with in-app messages that drive action. Calendly acquires customers through its viral loop. Kommunicate uses checklists to drive activation.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

FEBRUARY 13, 2024

Reduce the workload on customer support teams, allowing them to think of more ways to provide exceptional customer service. Empower users and increase customer satisfaction. The data from these reports will enable you to discover areas of friction and know how to address the issues with your support portal.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

FEBRUARY 1, 2022

How is it different from customer experience? We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers. How to design the perfect product experience.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98

Intercom, Inc.

DECEMBER 11, 2018

That’s why many consumer businesses are turning to Intercom to help build more personal relationships with their customers to drive sustainable growth. Elegant Themes is using Visitor Auto Messages to convert 3x more paid subscriptions. That message alone has fired over 175,000 times and has a conversion rate of 19% to a paid plan.

B2C 126

B2C Customer Experience User Testing Product Research 126

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. This means that customers and agents can be connected in real time or asynchronously, and customers can stop and restart the conversation when it’s convenient – without ever losing context.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? How to measure customer success?

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Userpilot

JULY 7, 2022

The customer interaction process can take any of the following forms: requests, questions, complaints, or compliments. Customer interactions can be classified into stabilizing, critical, and planned interactions. How to interact well with your customers? Make self-serve resources and chatbots available to guide users.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Intercom, Inc.

MARCH 31, 2021

It provides a fast, easy, and delightful experience for your customers too as they can join the call directly from the Messenger. Twitter and Facebook apps automatically pull your direct messages into the Inbox. Once you’ve implemented the funnel, you’ll also want to see how it’s improving your team’s productivity over time.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Usersnap

JANUARY 20, 2023

They aim to foster an environment where your team can easily collaborate, respond to customer feedback , and utilize a single platform in place of multiple applications. They enable your agents to handle simultaneously and monitor multiple interactions, streamlining the customer support process.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 24, 2023

In this guide, we’re going to highlight the nuances of SaaS marketing, walk you through its various components, and teach you how to create effective SaaS marketing strategies! TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? How to measure customer success?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

MARCH 29, 2022

We have over 25,000 customers, and now have over 600 million end users actively using Intercom every month. And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We are operating at internet scale.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

MAY 21, 2020

How to leverage Resolution Bot. Kaitlin: What’s also interesting is that we were pretty skeptical that Resolution Bot was going to be able to have a meaningful impact on our customer experience, our team and our ability to scale. Ryan: On the other side of things, we have this thing called the Inbound Custom Bot.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221