Customer Satisfaction How To Strategy 
Alchemer Mobile
NOVEMBER 13, 2024
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. This information empowers teams across your company to make informed decisions based on customer experiences and perceptions.
Userpilot
OCTOBER 19, 2024
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.
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The Product Guy
JUNE 24, 2025
Use insights to drive product improvements Support-based feedback can guide roadmap changes, de-risk decisions, and increase customer satisfaction. When you build a strong link between product and support, you get real-time insight into what matters most to your users.”
Userpilot
NOVEMBER 14, 2024
While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. In this article, you will explore why customer expansion matters for your SaaS growth, discover various customer expansion tactics, and learn how to embed them in successful expansion campaigns.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
The Product Guy
NOVEMBER 14, 2024
The panel shared practical strategies to help you make that leap successfully: Delegate and Build Trust : Letting go of the “I can do it all” mindset is a critical step in scaling your impact. Lead with Influence : Align teams, shape strategy, and drive organizational vision.
Product Innovation Educators
DECEMBER 16, 2024
B2C) Align roadmap structure with development methodology Balance customer needs with development capabilities Maintain appropriate levels of flexibility based on market type Understanding these contextual factors helps product managers create more effective roadmaps that better serve both their organization and their customers.
Speaker: Jason Tanner
We’ll explore how to shift from ambiguous descriptions of value to economic modeling of customer benefits to identify value exchange choices that enable a profitable pricing model. Discover how to design and evolve profit streams over time, focusing on solution sustainability, economic sustainability, and relationship sustainability.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
Speaker: Anne Steiner and David Laribee
To understand how a great DX can contribute not only to the well-being of our development teams, but also to the broader objectives of product success and customer satisfaction, we first need to understand the relationship between DX and the Product Manager Experience!
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In other words, continuous development enables progressive rollout techniques, which has given rise to a culture of experimentation, allowing teams to build better products based on real-user feedback and guaranteeing customer satisfaction.
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