Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks. Product and customer success teams wanting an in-app self-help center.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

The Product Coalition

AUGUST 28, 2023

Good product and customer satisfaction come through from a great analysis phase. Use Case Scenarios Create use case scenarios that illustrate how users will interact with the software, and define user stories and user flows to visualize the user experience. We product managers rock here.

Feedback Software 148

Feedback Software Reporting Tools Software Developers Software Development 148

Userpilot

OCTOBER 20, 2023

Performing sentiment analysis for your own business offers a few benefits since you’ll be able to: Better understand how customers feel and use that to guide your improvement efforts. Evaluate the impact of your product and marketing strategies in increasing customer satisfaction. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JANUARY 26, 2023

Trigger customer satisfaction surveys ( CSAT ), like Hubspot, whenever the user interacts with the brand. Giving freemium users a taste of the premium features for free, like Asana. Show personalized self-service resources inside your in-app knowledge base , like Userpilot. Asana offers premium features.

User Testing 96

User Testing Feedback Software Customer Feedback Customer Experience 96

Userpilot

OCTOBER 30, 2023

Flag dips in customer engagement for key features. Improve customer retention by monitoring active users. Offer self-service support with knowledge base to improve your repeat customer rate. Improve customer service with live chat. What is customer retention? Understand churn with exit surveys.

Feedback Software 104

Feedback Software Analytic Tools Customer Experience Customer Feedback 104

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Personal brand-building opportunities.

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Userpilot

JANUARY 14, 2022

In-app guides offer valuable self-service support , so customers don’t have to wait to solve repetitive issues. NPS surveys help you collect both qualitative and quantitative feedback on user satisfaction and loyalty. What is user engagement analytics? Use in-app guides to educate your users. Feature usage.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 23, 2022

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Customer success metrics and KPIs.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

AUGUST 8, 2024

You also need to define your product roadmap in line with your goals and establish a clear go-to-market strategy for the product. Finally, define a post-launch strategy for testing and adjusting the product based on user feedback and product analytics. The result is a loyal customer base that other SaaS companies aspire to.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

NOVEMBER 2, 2022

Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Meet them where they want with multiple support options, including a self-serve knowledge base. Offer white glove service for customers in higher purchasing levels.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

JULY 22, 2022

Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Organize NPS survey responses with tags – identify the patterns behind low customer satisfaction. Close the customer feedback loop by being transparent about where user feedback is impacting product changes.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Userpilot

NOVEMBER 7, 2023

Use AI tools to analyze data, create chatbots, predict user behavior, and write marketing messages. Embed educational microvideos in the UI so users can visualize exactly how to use your product. Build a public product roadmap where customers can provide feedback and collaborate in the development of your app.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 17, 2023

So as a product manager, a customer insight strategy can bring many benefits to the table: It informs your decision-making so it can align with your customer’s preferences and desires. You can tailor your products and services to meet user’s individual needs. How to collect customer sentiment data?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

APRIL 22, 2024

Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Inviting users to register for a webinar with Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

DECEMBER 13, 2022

They’re important for measuring customer experience after these milestones, so you can make improvements if needed. Collecting both relational and transactional NPS data gives you a complete picture of what’s going on, with a comprehensive view of customer satisfaction.

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 29, 2021

By engaging with your customer across multiple communication channels (in-app experiences, live chat, self-service support, etc) your goal is to create a seamless experience that leads towards increased user satisfaction and ultimately, customer retention. Building a help center in your app for better customer support.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 29, 2023

Being able to solve problems on their own also saves customer time and frustration: your end user doesn’t need to sit in a support queue, and the workload is instantly slashed for your support team. Since there are fewer support tickets, you can save up on customer support costs as well. Knowledge base.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

JUNE 22, 2023

Implement onboarding checklists to drive users to the activation point. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. Trigger contextual tooltips with Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

SEPTEMBER 10, 2024

Product analytics : Collect data from surveys, A/B testing , and custom events to gather insights on your product performance. Roadmap : Build a product roadmap that guides the team and aligns with company objectives and customer needs. Proactive support : Anticipate user needs by offering help before it’s requested.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

MARCH 17, 2022

Friction and perceived complexity are major reasons that users in the early journey stage churn. If you onboard these types of customers properly, and train them, you won’t lose them. It helps users get support faster which in turn, improves customer satisfaction. Collect feedback and improve based on it.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

OCTOBER 6, 2022

Increased customer satisfaction and retention. Happy customers want to repeat positive experiences. The happier you make them, the longer they will remain your customer. So when you invest in predicting and delivering exactly what your customers need, customer satisfaction and retention will increase as a result.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

OCTOBER 31, 2022

The analysis gives insights into how easy and why customers would give up on the current product and switch to another. Executives and product owners act on such data to refine the product roadmap and fix unmet customer needs or unfulfilled expectations. For example, users appreciate good support and UX in the image below.

Data Visualization 98

Data Visualization User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 26, 2023

Different types of in-app surveys include customer satisfaction survey (CSAT), customer effort score (CES), and net promoter score (NPS). Feedback widgets are passive and allow users to submit feedback on their own terms, in different parts of the product or user journey.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

DECEMBER 11, 2022

Product marketers are to provide the content, knowledge, and information to help align the sales team with the product roadmap. Connect your enablement program and customer data with a CRM for clearer reporting and impact assessment. Survey your customer base to collect actionable feedback.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

JULY 24, 2023

The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. This allows you to identify the most urgent user pain points and needs.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

AUGUST 11, 2022

As a CSM, educating users about your product is a never-ending activity. When it comes to product education , you can guide users with in-app guides, video tutorials , and a knowledge base. Or also with 1-on-1 strategy sessions, where you can personalize your customer’s path to success. User adoption journey map.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 12, 2022

Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them. Consumer touchpoints help to evaluate the degree of customer satisfaction and timely spot friction points (product bugs, lousy customer experience, poor UX, etc.). Customer journey mapping with Miro.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 19, 2023

When you better understand your customer’s needs, you can use the related data to prioritize your product roadmap to fulfill those needs. And as you bring in and develop features that align with what customers want, you will notice improvements in customer satisfaction and retention rates.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Usersnap

APRIL 29, 2023

This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. This will allow users to choose the most economical and eco-friendly transport options. Give me a list of roadmap ideas aligned with this strategy.”

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

MARCH 29, 2023

Analyze product usage to find the drivers of high engagement and satisfaction When you analyze product usage , you can identify patterns and trends that drive engagement and user satisfaction. With analytics tools , you can look at usage data based on user, company, and event attributes to dive deep into customer behavior.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

APRIL 30, 2024

Asana enhances team collaboration and productivity with task management, progress reports, and customer experience roadmaps. Customer experience roadmaps : Asana supports the creation of comprehensive roadmaps. Asana kanban board. Zendesk ticket dashboard.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Usersnap

FEBRUARY 17, 2022

Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap. Collecting feedback on website is crucial to deliver exceptional customer experience. “Unless you have 100% customer satisfaction… you must improve.”

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Usersnap

MAY 2, 2019

And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service. Why collect user feedback? Example of a UserEcho forum.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

AUGUST 28, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 26, 2024

These are the five most important customer success metrics that you should be watching: Net promoter score. The NPS score is a standardized measure of customer satisfaction and customer loyalty by seeing how likely they are to refer your product to others on a scale of 1-10. Let’s take a closer look at each one.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

Userpilot

AUGUST 30, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52