Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 98

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Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. How is the outcome-based roadmap different from regular roadmaps?

Feedback Software 105

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Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 6, 2022

In this piece, we’ll cover everything you need to know about customer behavior analysis. Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Analytic Tools 98

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Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. The vanity metrics that you should avoid are the Number of Total Users and Time on Page/Session Duration as they don’t provide insight into business performance. Customer Lifetime Value (CLV).

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Product Innovation Educators

MAY 31, 2021

How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. Summary of some concepts discussed for product managers. [1:37] This is not merely making things look right.

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Userpilot

AUGUST 14, 2023

Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. Ask users to rate from 1 to 5 how easy it is to use your product. Measure customer loyalty with an NPS survey.

Product Research 97

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Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

OCTOBER 18, 2022

To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Learn which features customers use the most and what features they might need. You’ll also identify new product design and development perspectives with task analysis.

Customer Feedback 98

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Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. Table of Contents.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

The Product Coalition

APRIL 8, 2021

Product teams, when an influential stakeholder starts a sentence with “I have an idea, we should <new thing>”, or “I need your team to build <new thing>”, this one is for you… Photo by Vale Zmeykov on Unsplash What are <new thing> product requests? It might be a great idea, or it could be a terrible one.

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The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

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Userpilot

JUNE 20, 2023

Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. What is user trust? User trust in UX refers to the feeling of security and satisfaction users experience when using your product. Provide testimonials to build user trust People trust other people.

User Testing 98

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Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 98

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Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

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Userpilot

MAY 30, 2023

Collect both quantitative and qualitative customer insights. Trigger customer satisfaction survey questions contextually using segmentation. Avoid biased questions in your customer satisfaction survey. Here are some best practices to follow if you want to save time and maximize customer feedback.

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Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points. What is click tracking?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

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Userpilot

AUGUST 31, 2023

Heap for user behavior tracking To track user behavior, Heap uses events – anything your users do on your website and mobile apps. You will have to install a code snippet in the header of your website or use Google Tag Manager to record the event on all pages. You can refer to the full list in their docs here.

Data Visualization 104

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Userpilot

JULY 11, 2022

The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! According to a survey by Invesp , acquiring a new customer is 5X as expensive as retaining an existing customer.

Reporting Tools 98

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Userpilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

AUGUST 15, 2021

Tracking feature usage gives you insight into users’ interactions with the different parts of your product. It helps you understand what your customers value most and guides your product development efforts and in-app onboarding process. Measure customer engagement with a customer engagement score.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Product management is sometimes referred to as a “next year” job. It’s usually around this time of year that product management leaders are well into planning for the following calendar year. What’s Hot on Twitter. prodmgmt #product.

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Good Product Manager

SEPTEMBER 20, 2016

Product Management in 2017: What Does the Future Hold? Product management is sometimes referred to as a “next year” job. It’s usually around this time of year that product management leaders are well into planning for the following calendar year. What’s Hot on Twitter. prodmgmt #product.

Events 60

Events Product Management Product Manager Weak Development Team 60

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE to get an inside scoop!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 18, 2021

You can do that by calculating different metrics matched to the particular user journey stages. The growth rate is an indicator of two things: How well (or poor) investors’ money is being spent. Such a trend gives SaaS providers a chance for sustainable development and fast growth. Follow up on users’ feedback.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

AUGUST 31, 2023

Heap for user behavior tracking To track user behavior, Heap uses events – anything your users do on your website and mobile apps. You will have to install a code snippet in the header of your website or use Google Tag Manager to record the event on all pages. You can refer to the full list in their docs here.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

MAY 30, 2023

For example, someone purchasing a lead management product may be in sales. Pain points refer to the challenges or barriers the user faces while trying to accomplish their goal. Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies. What is their main goal?

Data Visualization 98

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Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base.

Customer Satisfaction 94

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Userpilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Why does retention management take so much time and effort? TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

ProductPlan

JULY 11, 2019

Product teams must not only create an amazing product, they also need to set the stage for the product getting the awareness it requires for trial and user adoption. To avoid an unsuccessful launch and weak usage, product teams and their product marketing counterparts must be in lockstep. User adoption is not the end.

Customer Experience 66

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Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

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Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. We also look at what product managers can do to avoid falling into the trap. To avoid falling into this trap, feature development should be driven by product vision.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98