Sequent Learning

OCTOBER 29, 2024

These decisions, while challenging, help align product offerings with market needs, company goals, and efficient resource allocation. Discontinuing a Product: A Strategic Approach for Product Managers Discontinuing a product is a complex decision that impacts customers, revenue, and company reputation.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Userpilot

OCTOBER 20, 2024

Checklists tap into our human nature and psychological principles to guide: During onboarding, users feel more accomplished when they can track their progress visually, and there’s little to no anxiety about what needs to be done. Implementing this led to a 40% increase in user activation rates and improved engagement.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

People-First Product Leadership

NOVEMBER 5, 2024

The value of product sense hasn’t declined; there are additional resources. Failing to incorporate AI considerations into product sense can lead to missed opportunities and eroded market position. Have engineers involved in product discovery and direct customer interaction share their insights with other engineers.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

UX Planet

MARCH 29, 2025

Conversely, positive experiences encourage repeat visits and foster lasting relationships. By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. UserGuiding Ease of use Resource center Basic targeting Small to mid-sized SaaS 4.7 – Shawn M.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Gainsight

DECEMBER 18, 2024

Customers are seeking comprehensive, deep content that empowers them to explore solutions independently. Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 17, 2025

Next, they include a single, focused call to action, typically a quick-start video or interactive checklist that guides users toward their first win. Most importantly, these emails link to genuinely helpful resources rather than generic documentation, giving users exactly what they need to succeed in those critical first few days.

Customer Experience 66

Customer Experience Customer Feedback User Testing Data Visualization 66

Product Innovation Educators

DECEMBER 9, 2024

As organizations prove they can successfully implement positive changes, they create momentum for larger transformations. It’s about creating an environment where positive change can happen naturally at every level.

Systems Review 245

Systems Review Data Visualization Framework User Testing 245

Userpilot

NOVEMBER 7, 2024

Journey mapping & management : Visualize the customer journey to identify key touchpoints and optimize engagement strategies, ensuring a personalized experience throughout their lifecycle. Flow automation : Simplify repetitive support processes by automating tasks like ticket routing and prioritization or collecting customer data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

FEBRUARY 6, 2025

This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JULY 14, 2025

Users want to see how close they are to finishing. Resource center: This widget appears after users click the help icon in your product interface. Explore more real-world examples in this guide on in-app resource centers. Resource center example in Userpilot. position, industry, plan) or behavior (e.g.,

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

UX Planet

NOVEMBER 4, 2024

How do you convince stakeholders to invest the time, money and effort — all precious resources — in testing how usable a product or system is? And if your users find it difficult to use, they might simply give up in frustration. Better usability also means more users starting a transaction. Ok, that’s great for UX theory nerds.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

FEBRUARY 27, 2025

These can also include accounts with high NPS responses and customer satisfaction scores. Or users who have given positive feedback on your product on G2. Create personalized expansion playbooks for each segment With all the resources ready, you can now build a targeted expansion playbook for each segment.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

OCTOBER 10, 2024

Overall, Loom’s onboarding doesn’t overwhelm users with unnecessary steps. And even if you need more guidance to record videos, Loom also offers video resources and checklists to help you along the way. ‹ › Loom’s onboarding process. ” moment quickly, you can enhance customer satisfaction and reduce churn.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JUNE 20, 2025

Adoption Meter to track user moods and understand how users feel about your product or feature. NPS surveys for measuring user satisfaction and gathering insights for improvement. Decent targeting options using user segmentation and behavioral triggers. You can also customize your survey’s display frequency.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 17, 2025

In Userpilot, for example, I trigger targeted versions of this email so a marketer sees marketing-related tips while an engineering manager gets data-governance resources. Its mission is to acknowledge what the user has done so far, celebrate their progress, and highlight the next concrete action that will push them closer to activation.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Usersnap

DECEMBER 20, 2024

Visuals make it easier for users to recognize the change and navigate the improved interface, especially if its a commonly used tool like search. Impact: Summarize how this update positively impacts the user, e.g., With faster search capabilities, users can save time and improve productivity.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond? That’s a fact.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Userpilot

JUNE 30, 2025

So you can build successful onboarding experiences that we know will increase user activation. 6 Ways to use videos in the customer onboarding process Here are our best practices on how to use customer onboarding videos to improve user satisfaction. Add a play-button overlay that signals interactivity at a glance.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

APRIL 30, 2025

For example, if customers skip connecting to a third-party integration like Google Analytics with your app, create a slideout that guides them step by step or links them to your in-app resource center. Avoid overwhelming users with too much text. Which headline encourages more users to try the new feature?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

UX Planet

NOVEMBER 18, 2024

At various touchpoints throughout the process, different resources are assigned to assist the citizen in renewing their license. These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

DECEMBER 6, 2024

Increased user satisfaction: When users find a learning app design easy to navigate and visually appealing, they are more likely to enjoy their educational experience. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

JUNE 30, 2025

We examine both quantitative gains — such as higher customer satisfaction scores, rising self-service usage and digital adoption rates — and qualitative developments, including more personalized services, smarter virtual assistants and greater accessibility in digital banking. These are significant positive outcomes.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

JUNE 12, 2025

In this article, we’ll explore how Userpilot supports healthcare companies in solving these challenges, drawing directly from real-world user evidence and success stories. In fact, 40% of customers report significant time savings when creating in-app campaigns for guiding users through new features.

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Arkenea

JULY 9, 2025

These outcomes justify the significant investment required while positioning organizations for long term success in an increasingly competitive healthcare marketplace. Qualitative benefits encompass improved clinician satisfaction, enhanced patient experience, and stronger competitive positioning in the healthcare marketplace.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

The Product Guy

APRIL 21, 2019

A customer-centric approach focuses on providing a positive customer experience to drive profit and gain competitive advantage. There is one key tool used by successful customer-centric businesses that most product managers disregard. Customer-centric companies make decisions that drive customer satisfaction.

Data Visualization 378

Data Visualization User Testing Customer Experience Product Research 378

Alchemer Mobile

DECEMBER 21, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

Customer Experience 111

Customer Experience User Testing Analytic Tools Research Software 111

Alchemer Mobile

DECEMBER 28, 2021

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent. Get started today!

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Intercom, Inc.

JULY 28, 2021

The self-serve support layer is key to being able to provide personal support at scale, serving as a resource for customers to find answers to their own questions and get quick resolutions through help content , bots, and automation. Boosting customer satisfaction through efficient, personalized support.

Reporting Tools 239

Reporting Tools Research Software Inbound Customer Experience 239

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. In fact, we discovered that 33% of customer support conversations are currently assisted by automation, and there’s a clear demand for more.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. Three Months Before Launch: Lay the Groundwork. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. This saves companies valuable time and resources. When a mParticle customer creates an event in their app, the events forward to Apptentive.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. It can also guide your hiring process if increasing headcount is required to guarantee 24/7 coverage for customers. Customer satisfaction.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211