UX Planet

OCTOBER 24, 2024

It includes three key components: Products & Services ( A list of what your business offers that helps customers complete their jobs), Pain Relievers ( How your products or services reduce or eliminate customer pains) and Gain Creators ( How your products or services create benefits and enhance customer satisfaction).

User Testing 105

User Testing Data Visualization Product Research Research Software 105

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. Measures and improves customer loyalty.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

Feedback Software 62

Feedback Software UX Weak Development Team Research Software 62

Product Innovation Educators

OCTOBER 16, 2023

When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

UX Planet

JANUARY 10, 2025

Personalization: AI tailors products to individual preferences, enhancing user satisfaction. Observe Real Interactions : Use Hotjar or FullStory (AI-enhanced analytics) to watch user interactions on websites and apps. Copywriting Feedback Audit the UX copy on this screen. Or just use microsoft clarity.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Let’s get into it… What is Lean UX?

User Testing 98

User Testing Product Research UX Research Software 98

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences. And that’s a wrap!

Research Software 95

Research Software Data Visualization Feedback Software Onboarding KPIs 95

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Open-ended surveys : Rich, descriptive feedback directly fromusers.

Data Visualization 91

Data Visualization Framework UX User Testing 91

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 4, 2025

A higher stickiness ratio suggests your product is a regular part of users routines. However, a low stickiness ratio may signal issues with user satisfaction, feature relevance, or overall value, prompting further investigation. User stickiness formula. Customer satisfaction score (CSAT) formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

APRIL 19, 2025

In a creative writing assistant project, we deliberately embraced variability by adding controls that let users adjust the degree of surprise in generated suggestions. Users could choose between more predictable, consistent outputs or opt for bold, diverseideas. Institute of Advanced Studies, USP. M., & Meira, V.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. The golden rule of conversational UX is to always keep the dialogue natural.

Analytic Tools 98

Analytic Tools Customer Communications UX Customer Experience 98

UX Planet

JANUARY 9, 2024

Here’s a top level view to make you aware of the the type of users & screens involved in the flow: Now, that we’ve established a good understanding around “Live Sessions”, let’s dive into how I grew this feature and enhanced user convenience. It revealed the delicate art of balancing customer satisfaction with business viability.

Events 98

Events Customer Experience Webinar Data Visualization 98

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. In any project, the user experience is paramount, and evolving this experience hinges on robust UX research.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

Userpilot

JANUARY 9, 2024

Understanding the difference between primary vs secondary users’ UX design is the key to creating a product that everyone loves. This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. Book a demo now to learn more.

Research Software 103

Research Software Analytic Tools User Testing Feedback Software 103

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX researchers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher.

Research Software 89

Research Software User Testing Product Research Analytic Tools 89

Intercom, Inc.

SEPTEMBER 2, 2020

And the metric that makes one of the biggest impacts on your business health is how well you’re able to retain your customers. It’s no surprise then, that our recent study of almost 600 support leaders revealed that 30% of support teams plan to measure customer retention and 25% plan to do the same for renewals in the next year.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. To optimize UX, teams must bridge these data silos.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 98

Data Visualization UX Research Software Feedback Software 98

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. What is a cognitive bias in UX research?

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

User Testing 103

User Testing Research Software Feedback Software UX 103

Userpilot

APRIL 11, 2024

If you’re not tracking customer satisfaction metrics, you’re probably losing customers every day, and you don’t even realize it. But customer satisfaction is a huge domain, with myriads of product engagement touch points to track – where do you even begin?

Customer Satisfaction 52

Customer Satisfaction Customer Experience Data Visualization Customer Feedback 52

Userpilot

MARCH 21, 2024

TL;DR Customer feedback data visualization helps you identify trends, study patterns , and communicate findings by transforming raw data into tangible customer insights. Qualitative user feedback data: This includes all the words, phrases, reviews , and comments that customers write.

Data Visualization 105

Data Visualization Customer Feedback User Testing Feedback Software 105

Userpilot

NOVEMBER 18, 2023

Performing a user path analysis has several advantages, such as reduced churn , increased retention and customer satisfaction , and greater lifetime value. Study user paths to design an optimal onboarding flow. The customer! When should you employ a user path analysis?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. Learnify — UX/UI design of the online courses platform 4.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Guy

JUNE 11, 2024

Share success stories and case studies from other organizations that have successfully adopted product management practices. Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals. Start small and scrappy. Start small and iterate.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Manager 150

Userpilot

JULY 30, 2022

Task analysis is a powerful way to timely discover and address friction points in the user experience. It helps UX designers and product managers better understand users’ goals and the steps they must take to get their job done. Identifying customers’ end goals by segmenting them in the welcome flow.

Customer Experience 98

Customer Experience UX Research Software User Testing 98

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

MAY 18, 2022

You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Pendo users submit feedback on demand and then use priority sliders to rank their submissions in order of importance. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

UX Planet

FEBRUARY 14, 2024

Introduction Priming, a psychological phenomenon with profound implications in UX design, involves the subconscious activation of specific concepts or mental representations, influencing subsequent behavior or perception. Separating fields in different steps eases the user’s perception of how hard it is to complete.

Customer Experience 98

Customer Experience Travel UX Customer Satisfaction 98

Userpilot

DECEMBER 20, 2022

Key consideration stage KPIs are pricing page clicks, case study views, and the number of demos requested. Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. Case study views. Customer Lifetime Value.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? This interplay, known as cross-modal perception, has been a key area of study at Oxfords Crossmodal Research Lab. Wheres the brand identity?

Banking 71

Banking Data Visualization Feedback Software Customer Experience 71

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers questions like: What do users think about a new feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52