Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. In Step 4, you seek customer insights and run experiments to assess user interest.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

JULY 13, 2023

Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES). Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 7, 2023

With the right use of in-app messaging, brands are able to create a positive customer experience within their product, boost customer success, and increase conversion rates. Surveys In-app surveys are an efficient way to capture customer insights right as they’re using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. The insights from the market research feed into the go-to-market strategy. This outlines how to launch the product to the right clientele at the right time. Data collection and analysis. Marketing channels. NPS survey in Userpilot.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. Anyone even remotely involved in product management will tell you that! Userpilot and Omniconvert are great SaaS tools for running and analyzing A/B tests.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. Customer path analysis.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

JANUARY 28, 2024

TL;DR Product performance metrics are quantitative measurements that provide insights into user interaction with a product and its impact on the product’s and business’s overall health, used to assess product success. Want to see how Userpilot can help you track your product performance?

Onboarding KPIs 106

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 106

Userpilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code. Chameleon is a product adoption platform. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 9, 2022

Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. New user onboarding is about guiding users through their first-time in-product experience using different onboarding flows and UI patterns focusing on what’s the shortest path to value for each new user. Signup flows.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Contextually-triggered surveys allow you to obtain relevant and valid insights.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

MAY 29, 2023

Finding the right tools for your customer engagement campaign will help you execute the various strategies you intend to employ. Everything from behavioral analytics to microsurveys can be used to measure customer experience. That said, engaging customers is a multi-stage process that can’t be accomplished with analytics alone.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

MARCH 31, 2023

TL;DR Product personalization is a broad term describing the range of activities it takes to create a personalized experience within your product or service. Everything from sign-up to the onboarding flow to in-app messaging to surveys that gather behavioral data, and beyond. What is product personalization?

Product Research 98

Product Research Data Visualization Analytic Tools Research Software 98

Userpilot

FEBRUARY 17, 2023

Product analytics and session recordings enable you to analyze user behavior in the product and find areas where they encounter barriers or unnecessary friction. Customer interviews and user feedback surveys are great product discovery techniques for collecting qualitative data. Why are interviews so effective?

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Gainsight

JUNE 17, 2021

As you look to save time and gain optimal focus on your product roadmap strategy, we’ll dig into the top five reports to help you balance feedback, fuel better decisions, and build your product road map. How do you create a product road map? What reports should you consider when building your road map? In the U.S.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Feedback Software 52

Usersnap

MARCH 4, 2021

Aligning feature requests with product goals How do I set up a workflow for feature requests? Aligning feature requests with product goals. This included getting a deep understanding of our personas, and crafting a long-term product vision that would help our customers get to their desired outcomes. Great start.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

MAY 31, 2021

To be able to do their work efficiently, Product Marketing Managers should use a product analytics tool. What is product marketing? In SaaS, product marketing is a subcategory of marketing. It involves positioning a product, promoting it, and enabling sales. Roles in a product marketing team.

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Product Marketing 97

ProductPlan

APRIL 7, 2022

Maximizing the internal impact of a product launch requires some advanced planning before your product appears on shelves. Read on to learn how to make the most of product launch momentum. Product goals must be defined before launch—and likely much earlier in the product ideation and development process.

Product launches 59

Product launches Data Visualization User Testing Customer Experience 59

Userpilot

NOVEMBER 9, 2021

While having a North Star Metric helps your team focus on one big direction for your product, a Counter Metric keeps you in check, making sure you don’t over-optimize just for the sake of one metric, missing key aspects of your SaaS business growth. Let’s get right into it! Counter Metric vs North Star Metric.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 52

Userpilot

JANUARY 23, 2023

TL;DR A growth marketing framework is a defined, data-driven process for achieving real growth as a business. Userpilot provides the tools for executing robust, data-driven growth strategies. A growth marketing framework is a tool designed to help a business achieve strategic growth. Let’s begin.

Analytic Tools 98

Analytic Tools Feedback Software Framework Data Visualization 98

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. Enjoy this time. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JULY 18, 2023

Collaboration with the marketing team during the whole product life cycle is essential to develop and launch products that satisfy genuine market needs. When the product is ready, PMs use customer feedback and product analytics to track product performance and inform its future innovation.

Data Visualization 98

Data Visualization Product Research User Testing Onboarding KPIs 98