Roman Pichler

JUNE 7, 2022

” Solution-centric data : “We’re making great progress; we’ve implemented 50 more user stories, and velocity is up by eight points!” ” Sadly, the data above is not helpful to see clearly how much value the product is creating. 2 Wrong Product KPIs. This often leads to too much data being gathered.

KPI 285

KPI Data Visualization Weak Development Team Customer Feedback 285

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. This increases the chances of making the right decisions and achieving product success. A Goal-directed Approach to Choosing KPIs. Then take into account the product goals on the product roadmap to discover additional KPIs.

Feedback Software 244

Feedback Software Data Visualization Analytic Tools Research Software 244

Userpilot

AUGUST 13, 2023

TL;DR A feature prioritization matrix helps product teams decide which features to develop next, focusing on high-impact features and resource optimization. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Gainsight

APRIL 10, 2023

According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. It blends digital and human interactions and empowers users to self-serve by leveraging data-driven automations and centralized resources.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

JUNE 1, 2022

The goals-signals-metrics process consists of outlining the goals of a product or feature, identifying signals of success, and then building metrics to track on a dashboard. It is important as it helps your product team focus on specific outcomes, get valuable business insights, and predict ROIs with more accuracy.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 98

Product Goals Feedback Software Customer Feedback Vision 98

Userpilot

NOVEMBER 20, 2023

A big part of their job is managing the roadmap and prioritizing technical initiatives in the product backlog. Technical PMs play an important role in helping the development and product team gain a shared understanding of the product goals and technical requirements. What is a technical product manager?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. This increases the chances of making the right decisions and achieving product success. A Goal-directed Approach to Choosing KPIs. Then take into account the product goals on the product roadmap to discover additional KPIs.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values. Competitor Positioning c. Analysis of Share of Voice (how consumers perceive the product) 4.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Roman Pichler

SEPTEMBER 13, 2022

At the heart of the model in figure 1 are four artefacts: the product vision, the product strategy, the product roadmap, and the product backlog. The product vision describes the product’s purpose, the ultimate reason for creating it, and the positive change it should bring about. A Cyclic Process.

Product Strategy 300

Product Strategy Strategy Vision Product Research 300

Mixpanel

JANUARY 3, 2022

One of those niches that’s become more valuable in recent years: product analytics. As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. You’d be celebrated.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

The Product Manager Coach Blog

MAY 7, 2024

Navigating the world of product management can be overwhelming, especially when trying to understand the different roles and responsibilities. Two positions that often cause confusion are Staff Product Manager and Senior Product Manager. What is a Senior Product Manager? Which one is right for you?

Product Management 52

Product Management Product Manager Data Visualization B2C 52

Userpilot

OCTOBER 30, 2022

17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Ensure to provide great customer service. Give self-service options. Gamify the product experience. The SMART goal-setting framework is worth imbibing: The SMART goal-setting framework.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. In Step 4, you seek customer insights and run experiments to assess user interest.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

MARCH 16, 2023

TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. There are positives to consider, of course: customization, improving flexibility, and reducing dependencies. One downside is the risk of choosing the wrong tool. There are a number of tools on the market.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JULY 13, 2023

Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES). Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 9, 2023

Organize the tools, methods, facilities, and participants in line with your goals. In most cases, dedicated third-party tools are cheaper and quicker to deploy than those built in-house. As the experiment is taking place, adjust its duration to ensure you have enough statistically significant data.

Product Research 98

Product Research User Testing Feedback Software Analytic Tools 98

Userpilot

APRIL 25, 2022

Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. First, you need to decide which area of your product to focus on (use data to guide your decision ).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

FEBRUARY 7, 2023

With the right use of in-app messaging, brands are able to create a positive customer experience within their product, boost customer success, and increase conversion rates. Surveys In-app surveys are an efficient way to capture customer insights right as they’re using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Mixpanel

AUGUST 7, 2018

Ultimately, the Hinge team turned to the data to make their decision. Only one in 500 Hinge swipes led to a phone number exchange, and 81 percent of Hinge users reported that they had never found a long-term relationship through a swiping app,” says Tim MacGougan, Chief Product Officer at Hinge. Redesigning for relationships.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Userpilot

JUNE 26, 2023

The Value vs Effort matrix considers the positive impact of the feature against the resources and time needed to deliver it. Product tree is a visualization tool for presenting the hierarchy of features. In the MoAR method, teams consider how well a feature helps achieve a product goal and the resources it requires.

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

Mironov Consulting

JANUARY 24, 2024

  This is a recipe for failure: there are no generic product strategies or corporate strategies , and IMHO therefore no context-free prioritization models, metrics, or product goals.  Product-level segmentation?   Service revenue vs product revenue breakouts?)    (Usage metrics?

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users!

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. The insights from the market research feed into the go-to-market strategy. This outlines how to launch the product to the right clientele at the right time. Data collection and analysis. Marketing channels. NPS survey in Userpilot.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

SEPTEMBER 14, 2023

Its main goal is to bring the product to the market and ensure it’s well-received by the target customers. The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences.

Product Research 104

Product Research User Testing Research Software Feedback Software 104

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Start by assessing your digital analytics. You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Roman Pichler

JULY 6, 2021

Be Prepared to Look after People, Not Products. When you become a head of product, you move into a line management position. Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Gain Experience in Managing Different Products.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Userpilot

JULY 26, 2021

When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. But how do you know you’re picking the right tools? What is user analytics?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 14, 2023

And learning how to analyze the customer journey will help you to ensure product growth and positive business outcomes. In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. Customer path analysis.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. Anyone even remotely involved in product management will tell you that! Userpilot and Omniconvert are great SaaS tools for running and analyzing A/B tests.

User Testing 52

User Testing Product Research Feedback Software Testing 52

Userpilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code. Chameleon is a product adoption platform. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

BrainMates

FEBRUARY 5, 2024

Adaptive Mindset 'Hats' Your Product Manager Wears By DAVID ALLSOPP No matter the product, industry or company size, successful Product Managers must wear various ‘hats’ on any given day to make all the pieces of the puzzle fit together. Is their grievance coming from a performance issue or a service matter?

Product Management 52

Product Management Product Manager User Testing Product Research 52

PMLesson's Ace the PM Interview

JANUARY 18, 2022

What does an Associate Product Manager Do? Job Responsibilities and Duties First and foremost, the most entry-level product manager position, besides interns , are associate product managers. Generally speaking, associate product managers will work under other product managers in larger companies.

Product Management 52

Product Management Product Manager Data Visualization Reporting Tools 52