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Announcing multichannel transactional messaging: Make sure your customers get the message

Intercom, Inc.

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. What is transactional messaging? Order or delivery confirmation.

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Aligning Product Managers and Product Marketing Managers for Success – Interview With Aatir Abdul Rauf

Userpilot

Friction arises from differences in target personas , messaging misalignment, timeline conflicts, lack of clear ownership, and communication gaps. They pair this with swift execution, where they collaborate with engineers and designers to devise solutions that solve user problems in a manner that works for the business.

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Building a resilient system: Our journey to observability at Intercom

Intercom, Inc.

A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. That skill required constant practice – an unrealistic ask for the majority of product engineers who are busy delivering product. A typical operational dashboard we used before doubling down on traces.

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How an Ex-Pendo Customer Found Better Value for Money and Usability with Userpilot

Userpilot

They were also able to easily access customer behavior data without relying on the engineering team. Through this analysis, she discovered that some customers were encountering an error message. And I really like that I have now access to what my users are doing without needing to ask the engineering team.

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How Do Aha Moments Lead to Feature and Product Adoption?

Userpilot

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Feature & Events Dashboard in Userpilot. You can even create custom dashboards and track all relevant activation and adoption metrics and reports from one place.

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Beyond launch day: How to plan successful B2B product rollouts

Mixpanel

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. We have a wide range of user types, from marketers to engineers to product managers and more. Take Mixpanel, for example.

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What Are SaaS Products + 22 Successful SaaS Companies to Follow

Userpilot

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. Zendesk and Intercom offer customer support via in-app messaging , chatbots, and customer surveys.