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How to Choose the Right KPIs for Your Product

Roman Pichler

While it’s helpful to be aware of the indicators that may be commonly used for the type of product you manage, it would be a mistake to blindly adopt them. These indicators suggest that achieving product success will be much harder in the future, due to an increase in technical debt , higher absenteeism or turnover rate.

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How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) These could be posts on social media channels or third-party review websites.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. So how can you manage a larger volume of queries without needing to add headcount?

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New Course: Mastering Product Management

Sachin Rekhi

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

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Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

Userpilot

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Segment is the best customer data collection and management platform. How to choose an analytics tool? Userpilot is the product growth platform for user journey analytics.

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Pendo Free: A Thorough Review + Better Alternatives

Userpilot

That’s exactly what we explore in our review. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Product managers and their teams can use Pendo Free for product usage analytics and in-app communication (Guides). G2 reviewers give Pendo an average rating of 4.4

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How to Perform Behavior Flow Analysis in GA4 + Better Alternative

Userpilot

In the article, we show you how to replicate the behavior flow report in GA4. GA4 Path exploration offers lots of customization options which can make it unnecessarily complex for non-technical users. Userpilot dashboard. New User Activation dashboard in Userpilot. Let’s get right to it!