Userpilot

MAY 9, 2024

Both are useful tools for optimizing your marketing strategy, helping you boost product growth and lead generation. Demand generation tactics focus on building awareness and interest in your products to attract new leads for the sales team to nurture. But first, it’s important to start with the basics.

Data Visualization 83

Data Visualization Customer Experience User Testing Marketing 83

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? The best marketing analytics tool for your business needs. What are marketing analytics tools?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

APRIL 21, 2024

User guides are crucial to maximizing feature adoption and product usage. They can also empower users with self-service support and reduce ticket volume. This means that, while it does let you create interactive user guides , they will only be visible to your internal team members. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mixpanel

MARCH 11, 2024

Every Friday for the last few years, the Mode Analytics co-founder has served his many benn.substack subscribers with 2,000- to 4,000-word deep-dives considering everything from how Snowflake could fail to why AI shouldn’t be writing SQL. So the thing that I started doing was writing blog posts for Mode’s corporate blog.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

Mixpanel

JULY 24, 2023

Google Docs changed the way teams collaborated online. Soon, apps like Slack, Notion, and Figma came along to bring the same kind of seamless, digital collaboration functionality to more areas of work. This is why we’ve been intentional in designing an analytics platform that becomes more valuable as more people and teams adopt it.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 40

Userpilot

JANUARY 16, 2024

TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences. Guide new users through the initial setup process to ensure they can use the product effectively.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 85

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 30, 2022

How can product managers keep tabs on all the KPIs necessary to make informed product decisions without getting swamped with all the irrelevant data out there? The short answer is: with product dashboards! We also explore tools for building product dashboards and data analysis. Let’s get to it.

Data Visualization 90

Data Visualization Dashboard Analytic Tools Onboarding KPIs 90

Userpilot

MARCH 10, 2022

User retention is a metric that tells you how many users keep returning to your product over a given period. Together with user retention rate, there are 4 other metrics that give you a holistic view of your retention. This helps customers engage more with your product and resonate with your brand better.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience Customer Feedback 91

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Faster product adoption.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Mixpanel

NOVEMBER 29, 2022

At Mixpanel, we believe in builders (engineers, product managers, and designers). We empower everyone — from startup founders to large enterprise product teams — to self-serve analysis and uncover which proposed projects have the most promise and which shipped changes actually worked.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. improve product experience. A good knowledge base can improve customer retention and satisfaction while easing the pressure on your customer support team. reduce impending support tickets. Let’s get started.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

JUNE 30, 2023

That said, not all customer engagement teams are able to leverage customer data and put together an effective customer personalization strategy. Customer data, product usage data, predictive analytics, and data collection/analysis tools are all essential to execute a successful customer experience personalization strategy.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 84

ChatGPT Data Visualization Onboarding KPIs Research Software 84

Mixpanel

MAY 5, 2022

All startups should be using product analytics to understand their users and build products and features that their users love. For us, any startup offering core products that rely on these technologies falls into the “crypto startup” category. What makes a ‘crypto startup’? Some popular Web 3.0

Analytic Tools 59

Analytic Tools Data Visualization Startups Onboarding KPIs 59

Userpilot

APRIL 21, 2024

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! They lead a team that consists of developers and designers.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Product Research 78

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. That’s where Customer Analytics comes in. Focused on democratizing access to data-driven decision making, Customer Analytics tools empower non-technical users (like marketing and product teams) to make sense of all the data.

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Data Visualization Analytic Tools User Testing Reporting Tools 135

Userpilot

FEBRUARY 3, 2022

In this post, we will see how you can improve activation and drive product adoption. User activation is when users perform key actions in your product, experience its value, and convert from a trial to paying customers. Moment , where the user realizes the value of your product but doesn’t necessarily get any benefits from it.

Onboarding KPIs 84

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 84

Userpilot

AUGUST 23, 2022

In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth.

Customer Experience 75

Customer Experience Feedback Software Customer Feedback User Testing 75

Userpilot

OCTOBER 27, 2021

WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support. WalkMe provides better user analytics and customer support. So let’s get right to it! What is WalkMe? WalkMe demo page.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

NOVEMBER 20, 2022

How do you design a marketing roadmap that structures your project and keeps your team organized through the marketing lifecycle? A high-level strategic plan is the life force of a successful product marketing campaign. Now, assign roles to team members and set task timelines. But where do you begin?

Onboarding KPIs 88

Onboarding KPIs Roadmap Marketing Feedback Software 88

Indicative

JULY 14, 2020

So how do you get your product and marketing teams on the same page, with a shared perspective? To answer this question, you need an analytics solution that captures and visualizes user journeys. What steps are they taking as they transition from marketing through your product? Enter Customer Analytics.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137

Iteratively Blog

JANUARY 10, 2021

“Data is a team sport” is something we believe strongly in and talk about often at Iteratively. Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. They work best when the relevant teams come together. Looker and Mixpanel).

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

MARCH 15, 2023

There are two types of in-app guides: traditional, linear product tours and interactive walkthroughs with tooltips and real-time guidance. product usage analytics. The tool includes step-by-step tours, self-serve launchers, best-practice tips, and microsurveys to create personalized user flows for successful adoption.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #1: Personalise user onboarding using data. CEM Strategy #3: Act on user sentiment data in real-time.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

APRIL 12, 2022

What is a product video for marketing SaaS used for? And can these tools help increase communication and in-product engagement ? Video marketing is a straightforward way of providing guidance in using your product, therefore driving engagement and reducing churn. As well as the different types and tips to get you started.

Analytic Tools 88

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 88

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 95

Userpilot

MAY 18, 2021

Being product-led doesn’t have to mean not closing deals. On the contrary, it’s much easier to close deals when your growth is led by your product, and you can expect a higher retention rate than if you just relied on direct sales to cold prospects. What is product-led growth sales? Sales triggers inside your product experience.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Experience 98

Mixpanel

FEBRUARY 16, 2022

We adopted a product-led growth (PLG) strategy at Mixpanel in 2021. The idea behind PLG is that you want potential customers to try the product for free and realize the value it provides for themselves before starting a sales cycle. This blog is the first in a series that will show how we’re doing it at Mixpanel.

Data Visualization 69

Data Visualization Analytic Tools Customer Experience Customer Feedback 69

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Provide convenient self-service support. Provide convenient self-service support.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

JUNE 4, 2020

It’s no secret that we’re in the middle of the Product-Led Era – aka – your user finds your product, signs up, checks it out, and decides if it’s doing the job for them or not. You need to somehow convince them that your product is the best candidate for them to do what they need to do. You have one job.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Plus, we’ll cover all the important insights you can glean from working to understand the nay-sayers. So let’s jump right in! What are NPS detractors? How to identify detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 28, 2022

Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. Personalize product experiences and communication based on user needs. Deliver great customer service with a self-serve resource center.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

AUGUST 29, 2022

Properly educated customers will engage more with your product and are most likely to become loyal. Customer training is the process of educating your customers on successfully using your product and achieving their goals with it. If you’re not seeing much of that, then chances are you need to educate customers more.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience User Testing 80

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. But how do you decide when to build an app for your product and what platforms to invest in? I stumbled into journalism by starting a blog, writing in English about the French tech scene.

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Analytic Tools Data Visualization Customer Experience Inbound 190