Userzoom

DECEMBER 9, 2019

In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service. Benchmarking 101 [ebook].

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

UX Studio: Product Management

AUGUST 17, 2018

Imagine the findings and insights making usability testing as a polestar guiding product-related decisions. Testing competitors’ solutions. Testing out the emotions and associations your design and visuals draw. Getting quantitative data on usage. Identifying preferences between versions – visuals or copy.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userzoom

DECEMBER 11, 2019

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. UX Researcher, Professional Services. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Userpilot

AUGUST 17, 2024

Build a custom dashboard to track key conversion metrics. Leverage funnel reports to identify friction points. Click funnel vs landing page A landing page is a standalone web page designed with a single, focused objective: to get visitors to take a specific action, such as signing up for a free trial or downloading an ebook.

Research Software 105

Research Software Feedback Software Analytic Tools Data Visualization 105

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. With over 7 million subscribers, Consumer Reports is one of the most widely recognized resources for product reviews. Does the data make sense?

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

Revulytics

JUNE 12, 2019

“It’s not a technology project, it’s a business project,” is often heard as stakeholders seek to build consensus and gain support for programs that require technical resources and buy-in. Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program.

Analytic Tools 73

Analytic Tools Reporting Tools Data Visualization Strategy 73

UX Studio

FEBRUARY 2, 2022

You can easily get lost and puzzled when you start looking at all the infinite UX research tools that have become available lately. That’s why I decided to compile the most common UX research tools for you and hopefully, you will be able to find the proper ones for your needs. Let’s have a look at them.

Research Software 59

Research Software Analytic Tools Feedback Software Data Visualization 59

The Product Coalition

AUGUST 22, 2021

We all want to be data-driven, but both data and our ability to work with it has its limitations. on how the Israeli tax system works. Since the annual report takes time to prepare and file and is typically filed in Q4 of the following year, I wouldn’t know the real amount of tax that I would have to pay until then.

Data Visualization 158

Data Visualization Reporting Tools Banking Customer Experience 158

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Under 10 Consulting

JANUARY 2, 2020

ProductOps is a specialized role that normalizes the product function across all products and services. Each team uses different templates and tools from different sources. The idea is to systemize the department instead of relying on each team or individual to develop and implement their own best practices. .

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Research Software 87

eG Innovations

AUGUST 4, 2022

Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

eG Innovations

MARCH 1, 2022

When a user called in about poor application performance, there was always the suspicion that the reported issue could be on the user’s end point or in their home network or with their ISP (Internet Service Provider). The Challenge of Help Desk Teams: Lack of Tools and Visibility.

Reporting Tools 52

Reporting Tools Data Visualization Customer Feedback Customer Experience 52

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Here are the three biggest obstacles and solutions for overcoming them. Data Security.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Centercode

MARCH 10, 2020

Like recruiting a willing and able tester team and keeping the lines of communication open , ensuring your tools are helping (not hindering) your testers’ efforts is critical to maintaining engagement and securing ample, high-quality feedback. Friction from Tools: Warning Signs. Quick Fixes for Friction from Tools.

Workshop 75

Workshop Data Visualization Feedback Software Reporting Tools 75

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Management 187

Product Management Product Manager Data Visualization Weak Development Team 187

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. That involves getting your hands on a lot more real-world data before release to both create a machine learning model and test it on an ongoing basis.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Modus Create

JUNE 30, 2021

Towards the end of 2020, we made five predictions on digital transformation trends for 2021. These predictions spanned various areas of business: from marketing, engineering, and recruitment to company culture. Let’s reflect on our predictions and see if they have turned out to be accurate: 1. Rise of the Super Boutiques.

Data Visualization 72

Data Visualization Research Software Reporting Tools Artificial Inteligence 72

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. If you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. What tools do you use?

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Revulytics

OCTOBER 25, 2017

It allows you to pick from 2,000 pieces of furniture on IKEA’s online catalog, and then visualize through an Apple iOS 11 device, to scale, what something would look like in your living room, or bedroom, or wherever you have the tenacity to assemble a piece of IKEA furniture. That’s no easy task, and the data plays that out.

Analytic Tools 113

Analytic Tools Data Visualization Reporting Tools Customer Experience 113

Userpilot

FEBRUARY 4, 2023

What is a “wow” experience in customer service? WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. Userpilot’s self-service knowledge base.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Revulytics

JANUARY 23, 2018

Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space. In fact, studies have shown that software development teams spend 40 to 50 percent of their time on avoidable rework.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

eG Innovations

OCTOBER 27, 2022

The focus of IT monitoring has been to gather metrics about the operations of an IT infrastructure’s hardware and software assets to ensure that all the key functions are being performed as expected to support applications and IT services. In the recent past, the term Observability has been used as a synonym for “modern monitoring”.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Centercode

OCTOBER 22, 2019

Throughout the month, we’ve been looking at best practices for writing surveys — from avoiding psychological biases to tips for keeping your data squeaky clean. This week, we decided to ask our Customer Validation Managed Testing Services Team to weigh in. What piece of outdated technology do you miss from back in the day?

Product Research 58

Product Research Reporting Tools Data Visualization User Testing 58

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

eG Innovations

AUGUST 20, 2019

New technologies force you to come up with new ways and processes for doing things. As technology has advanced, we’ve had to evolve how we monitor applications. During that time, there were diagnostic protocols and tools developed to help troubleshoot problems on the network. Things are always changing. Phase 2: Web 2.0

Reporting Tools 13

Reporting Tools Data Visualization Weak Development Team Software Development 13

Userpilot

AUGUST 30, 2023

Keep in mind that attracting customers doesn’t mean you’ve succeeded; those customers have to find your tool useful enough to keep renewing their subscriptions. Consideration: In this stage, potential customers become aware of your product and are looking at it as a potential solution to their problem.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Revulytics

MAY 17, 2018

For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications. They report back that things are good, yet a marketing campaign is failing to convert the larger user base or gain traction with net new accounts.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

The Product Coalition

SEPTEMBER 6, 2021

Status reports, ETAs, metrics, roadmap, questions on functionality, and the list goes on and on. It can be heavy to handle, so I see many product leaders investing a lot of time in creating a unified repository of information: everything is in Trello/Monday/Jira/Name-your-favorite-tool. People ask us for information all the time.

Customer Experience 174

Customer Experience User Testing Customer Feedback Data Visualization 174

Gainsight

MARCH 27, 2025

According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Executives are keen on data that ties customer engagements directly to revenue results.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Imaginary Cloud - Design

OCTOBER 28, 2021

Analytics. ? It’s dynamic, interactive, and malleable by nature and amasses other disciplines and techniques beyond graphic design, like programming, multimedia, and data analytics. Interactive visuals. Data visualizations. Digital Design vs Print Design. Influencing user behavior. Adaptable. ?

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. 7 Do you have insights into Citrix ADC (was NetScaler)? 11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

MAY 3, 2021

There are numerous formulae for calculating LTV, but the best one is to add up the revenue per customer and subtract the costs of acquiring and servicing them. LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools User Testing 80

Userzoom

NOVEMBER 27, 2019

Democratizing UX: how to spread user research education and insights throughout your organization. How To Run Research In Agile Sprints By Democratizing It Across Teams [ebook]. We wanted a way to utilize the valuable insights and interest in the marketplace effectively for our product team. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64