Intercom, Inc.

SEPTEMBER 21, 2022

And with that explosion in addressable market came an explosion in customer service requests. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated. Clunky legacy support tools make it hard for support agents to find the right information quickly.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. So they created a software that provides control, visibility, and payment methods for corporate finance teams. What sets Spendesk apart.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. During that time, she noticed there was a huge need to automate the PR processes and there was no tool on the market to make that possible.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

JULY 29, 2021

Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback. So we’ve iterated on that probably three times in the last year as we build and collect data and as we analyze it and look for insights.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

AUGUST 1, 2019

I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. What made you trust the founder’s vision and make that jump? I met our CEO, Enrique, who you mentioned, and he told me about this credit card business he wanted to build. Michael: I was really aligned.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

ProductPlan

MARCH 7, 2019

They sum up your entire vision for the product in a single visual, which represents the go-forward plans for developers, testers, marketers, salespeople, etc. And when shown to customers, a roadmap can either help close a deal by painting a bold vision of the future, or leave your audience unimpressed.

Roadmap 71

Roadmap Technical Review Development Team Review Presentation 71

The Product Coalition

JANUARY 25, 2019

To illustrate, here is a quick analysis based on some publicly-available data from Yahoo! Finance and LinkedIn self-reported job titles. Good PMs are data-driven, so I built a Sankey chart of the search activity that year to visualize the process. You don’t simply decide what to do and tell people to do it.

Weak Development Team 60

Weak Development Team Product Management Product Manager User Testing 60