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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. I am particularly impressed by Rippl’s approach to information collection, which embodies the principle of data minimisation.”.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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How Travel Data Co-op, ADARA, Expanded Business to Japan and Built Relationships With Public Sectors

freshtrax

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. We have to translate everything to Japanese—sales reports, marketing documents, and websites. Q: You said that ADARA often works with local governments.

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Case Study: How ReadyTech Use Product-Led In The Workforce Sector

BrainMates

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. We spoke to Sharon Schwarzkopf, Head of Product at ReadyTech , to get more insight into how a product team working within workforce functions.

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Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]

Userpilot

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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How to Choose CDP Tools: A Guide + Alternatives

Userpilot

Understanding how to choose CDP vendors that help you harness data, make the most of the insights you gather, and drive growth is a tricky challenge. In this article, we’re going to unpack what a customer data platform (CDP) is, explore the best tools out there, and share a few attractive alternatives.

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The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

The event featured leaders in tech, media, and government talking about how technology will impact our world. Deciding by Data. Becoming a data-driven company is about two things; technology and culture. Levy first touched on the commoditization of data that’s made data access easier for every business.