Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. A Goal-directed Approach to Choosing KPIs. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 280

Feedback Software Analytic Tools Data Visualization Research Software 280

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. That growth is driven by a common difficulty facing many of today’s businesses—mountains of data and no way for non-technical people to make sense of it. That’s where Customer Analytics comes in. Questions like: How can I increase acquisition?

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Other times, you need data to be accessible ASAP. Metrics that matter.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Figure 3 illustrates how this can be done. Next, collect the relevant data. Are the right processes used?

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Userpilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. Data is increasingly complex and complexity can only be managed via stable and reliable foundations. What is an Insight?

Data Visualization 167

Data Visualization Customer Feedback KPI Customer Experience 167

Alchemer Mobile

OCTOBER 21, 2021

From learning more about their career path to predicted trends to general tips and advice, there’s no shortage of lessons to be learned that can ultimately help you develop and become a better product expert yourself. What tools or methodologies do you use? “Data fluency again is really big.

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Unlike marketing analytics which focuses on replicating marketing successes, product analytics focuses on improving the product. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business. What are behavioral KPIs?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration.

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Userpilot

DECEMBER 5, 2023

Customer satisfaction analytics are key to understanding what makes your customers happy and building a product that retains users. But how can you leverage this user sentiment data to lead product development and grow your business? There’s no single KPI to measure customer satisfaction.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. And I like to use opportunity solution trees to visualize our work to help us stay aligned on what we think we know. Everything we do in discovery is in service of that. Too many generative AI tools miss this point.

Generative AI 335

Generative AI Product Research Feedback Software Analytic Tools 335

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Amplitude

MARCH 21, 2019

Have you noticed recently an increase in the usage of the terms ‘data-driven’, ‘data-informed’, and ‘data-inspired’ around your office? But, you would be remiss to completely ignore them because these three phrases hold powerful meaning and are incredibly useful if you know what they represent and how to apply them correctly.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

Mixpanel

JANUARY 19, 2021

You need more data: What’s the baseline for improvement? How do you define retention for this product? Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. Prioritizing retention.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. How to choose the date range for your analysis? The best visualization types to make actionable decisions from your analysis. Determine the right analysis report to use.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Alchemer Mobile

AUGUST 27, 2020

It is not whether you make mistakes (spoiler alert, you will), but how you learn from them that matters. Learning how to pivot quickly and adjust roadmaps is one of the most important skills a mobile PM can have. Go beyond NPS as a core KPI. Tools like Apptentive are here to help make the process easier.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs. This same concept of identifying Growth KPIs tied to long-term success applies to any industry.

Data Visualization 140

Data Visualization KPI Customer Experience User Testing 140

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. A Goal-directed Approach to Choosing KPIs. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met. Think of driving a car.

Feedback Software 156

Feedback Software Analytic Tools Data Visualization Research Software 156

Userpilot

MAY 22, 2024

In this blog, we’ll handpick a few A/B testing tools worth your attention. It provides product, marketing, and sales teams with data-driven insights and facilitates decision-making. A/B testing tools let you compare different versions of something and monitor test results to identify the most effective variation.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. To make decisions, product-oriented professionals need data, you know that already. The data you can use in your daily job is either operational (analytics) or experiential (feedback). Analytics is also about tracking people.

Feedback Software 111

Feedback Software User Testing Customer Feedback Data Visualization 111

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. Apps aren’t predictable once you release them into the real world. Time is not on your side.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Customer Feedback 60

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Amplitude

NOVEMBER 20, 2020

Worried they will track the wrong metrics, and pick the wrong KPIs. Worried that they’ll end up with unusable and untrustworthy data. Learning how to “see” data. Unlocking the long tail of insights & t-shaped instrumentation. Learning how to ask better questions. Product analytics are not that different.

Data Visualization 119

Data Visualization Analytic Tools KPI User Testing 119

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Indicative

SEPTEMBER 19, 2018

So why would you settle for business analytics that don’t keep up with the rest of your life? That’s why we’re announcing a new, quick set-up integration that will bring your analytics up to speed. Now, Indicative customers who use Snowplow will have the power to analyze their business data in real time.

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. An insightful discussion and probing questions drive a better and more sustainable solution that results in better value creation and capture. The Return of the King?—?Data

Data Visualization 147

Data Visualization KPI Framework Customer Experience 147

Intercom, Inc.

OCTOBER 16, 2018

There are many more, and what works best for you will depend on the product or service you offer and the customers you have. Intercom’s process of setting KPIs. In order to ensure this high standard across a global team, KPIs help us to identify areas for improvement and to celebrate successes. Subsequent response time.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

The Product Coalition

SEPTEMBER 9, 2022

The foremost way companies know which features to allocate their time toward building is by establishing key performance indicators (KPIs). Everything should always go back to the data and metrics! As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Manage with data: While we used to beg for information, now we find ourselves drowning in it.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Alchemer Mobile

DECEMBER 27, 2022

Similar to downloads, tracking new signups can yield interesting insights. It is an indispensable KPI because it indicates how many of your users have stayed loyal. . This metric is difficult to grow organically; therefore, retention numbers should be a major KPI from day one. How many downloads is a realistic goal?

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244