Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Using data and playbooks to mitigate customer risks. Preparing and presenting executive reviews.

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Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

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Roman Pichler

SEPTEMBER 4, 2018

For advise on when to carry out product backlog grooming, please see my article “ When should Product Backlog Grooming Take Place? ”. An example of the former would be “Find out if users are willing to share personal data as part of the initial registration process” to address a user-interaction risk. Focus on the Sprint Goal.

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Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career?

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Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

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PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. Tell us about yourself.

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Research Software Analytic Tools Reporting Tools Data Visualization 52

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. I was interested in analytical problem-solving. How to use technology to create something.

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Feedback Software Research Software Analytic Tools Product Strategy 225

ProductPlan

MARCH 4, 2022

Product operations is a new discipline within product management, and the product operations analyst role is even newer. As we found in our research for ProductPlan’s 2022 State of the Product Report , only 25% of businesses with 20 to 100 employees have a product operations role or team. Be ready with those ideas.

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Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). Attract the right audience Using the insights about your user personas, craft appealing content to attract them. It also includes case studies illustrating the benefits of the tool.

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Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Operational reporting.

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Analytic Tools User Testing Data Visualization Reporting Tools 52

UX Studio: Product Management

JULY 14, 2021

Many local and international design thinking companies offer similar services. We are aware that many companies choose their path and manage the challenges themselves. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices.

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Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. Crowdsourcing happens online.

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Reporting Tools Feedback Software Data Visualization Crowdsource 76

PMLesson's Ace the PM Interview

APRIL 9, 2020

CIO’s top 10 , taken from Switchup.org, a review and ranking guide which examined thousands of alumni reviews to rank coding bootcamps based on price, location, job support and instructor quality. Course Report’s Top Schools of 2019-2020. Course Report has followed the coding bootcamp industry since 2013.

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Software Review Data Visualization Technical Advisors Analytic Tools 52

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. Ultimately, the purpose of a research study is to gain insights in order to learn something new, answer key questions, and generate empathy for the end user. Insights : “Tell me something I don’t know.”

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Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

SEPTEMBER 8, 2021

They’re an essential tool for SaaS businesses because of how much their usage correlates with financially important metrics like activation , retention , and feature usage. We generally advise against linear, top-down product tours. Other tools include Appcues and Userguiding. Using product tour software is a better decision.

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Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. None of her employment at that time was about product management.

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Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

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Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Modus Create

MAY 11, 2020

However, this article is about opportunities and solutions, not about problems nor predictions. Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. Is it hard? Is it impossible?

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Technical Advisors User Testing Technical Review Feedback Software 72

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? I’m a product manager at Stripe.

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Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

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Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Product Bookshelf

JANUARY 31, 2017

Collect information and work with your cross-functional partners to be an effective product manager. Take Charge Product Management by Greg Geracie. You won’t find these two sentences in any books on product management: “It was 6:45am. .” Your role as product manager is to see the forest, not the trees.

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Technical Advisors Product Management Product Manager Technical Review 48

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

We talk to Hemanth Kempanna, an Exponent alumnus, on his journey to breaking into product management and his experience building cloud-based products. This can be in terms of the companies you want to target, the roles you want to get into or the kind of industry, products, or technologies you want to work on. Interview preparation.

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Technical Review Customer Experience Technical Advisors Research Software 40

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    With lots of gray space between the two.

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Technical Advisors Technical Review Weak Development Team Product Research 65

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? It’s impossible for one person to do. And not all trends matter.

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Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

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Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. Source: cultofmac.com.

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Analytic Tools Feedback Software User Testing Data Visualization 105

Mixpanel

MAY 5, 2021

He was the Director of Product at Slack, focused on growth in the freemium, self-service business. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. Tech costs. Incompatibility.

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Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. You can read all about that in the Project Management Body of Knowledge book. Let’s begin. Challenge 2.

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Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. The best user retention tools…for you?

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Analytic Tools Feedback Software User Testing Data Visualization 89

Amplitude

JUNE 8, 2017

Hailing from a tenured career in product management, she was just super passionate about working with startups. “I I had become pretty active as a mentor and advisor to various startups and really enjoyed it! From Product Manager to Partner: An Interview with Ashley Carroll of @SocialCapital Click To Tweet.

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Technical Review Technical Advisors Development Team Review Software Review 58

eG Innovations

JULY 2, 2021

We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. And can customers monitor and manage their own infrastructure themselves? Is eG Enterprise an on-premises or a cloud solution?

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Analytic Tools Reporting Tools Data Visualization Customer Experience 105

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. So, rather than presenting data, it took a very interactive discussion format.

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Reporting Tools Data Visualization Analytic Tools Technical Review 52

Usersnap

JUNE 15, 2023

Without a systematic approach to your product management process and clear roadmap, you’ll likely face several hurdles like lack of direction, unclear priorities, wasted resources, missed deadlines, difficulty in scaling, and more. To help you out, I’ve put together this extensive guide on the product management process.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

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Weak Development Team User Testing Data Visualization Customer Feedback 110

The Product Coalition

APRIL 5, 2021

Effective Documentation Strategy for Product Managers Photo by Daian Gan from Pexels It takes me five days to come up with a fifty- pager Product Documentation and ten for a six-pager! It helps you think, draw ideas, visualize the structure, and so much more. Solution: We can provide car wash services in all popular malls.

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