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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

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Top 7 Help Center Software in 2025

Userpilot

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Best of all?

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Introducing Intercom SMS: Connect, engage, and activate with two-way SMS

Intercom, Inc.

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Intercom’s two-way SMS solution means customers can ask questions and give feedback in the most convenient way, at the most convenient time.

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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. When a prospect is intrigued by your outbound marketing and reaches out to your support team to ask a question, is that a marketing, sales, or support issue?

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. With these improvements, you can discover deeper insights to help you optimize, personalize, and engage your customers, enabling you to hit your business goals and create a better customer experience.