Amplitude

JANUARY 21, 2021

The road to better decision-making begins with enabling self-service access to data. When various team members have data in front of them, they can have informed conversations about the reality that the data represents. When good data gets into the hands of great people, companies can realize amazing business outcomes.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

The Product Coalition

NOVEMBER 14, 2023

I love how you call product frameworks sh*t, but your stuff is always amazing!”. Yes, all we want to do is build, not follow frameworks, but I assure you, this is worth your time. When it comes to product lifecycle management, there is no shortage of frameworks. It is not a universal, off-the-shelf, always the same framework.

Feedback Software 119

Feedback Software Roadmap Product Research User Testing 119

Userpilot

MAY 7, 2024

TL;DR The VoC is the process of continuously gathering and analyzing customer feedback from multiple sources and summarizing it in one place. Doing so drives customer-centric product development, increases data-informed decisions, and enables continuous improvement. Determine what you’ll do with customer feedback.

Product Research 75

Product Research Data Visualization User Testing Customer Feedback 75

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Customer feedback will also help you decide on the features for your minimum viable product. The MVP is necessary to collect more real-life data and start acquiring customers. Let’s jump in!

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports).

Data Visualization 76

Data Visualization Analytic Tools Embedded Analytics Feedback Software 76

Gainsight

AUGUST 23, 2021

Outline: Intro: Overviews the challenge product managers face as they gather feedback from different groups and stakeholders. In this article, we explain how to use data-driven decisions to prioritize features and products. Points out the value of using customer feedback data to fuel priorities.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

UX Planet

FEBRUARY 22, 2024

Here’s how to use the JTBD framework in product design: [link] 1. Use customer feedback, surveys, and data analysis to determine which jobs are most important and underserved. Create customer feedback loops: Establish mechanisms for continuous customer feedback, such as surveys, user forums, and direct customer support channels.

Product Research 90

Product Research User Testing User Friction Customer Feedback 90

Userpilot

MAY 27, 2024

You’ll need to set clear goals, collect and analyze your data, create customer segments, design personalized engagement strategies, and analyze and optimize. For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Customer feedback. The SMART goals framework.

Data Visualization 83

Data Visualization Product Research User Testing Customer Experience 83

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. Collect detailed requirements from the data you have such as target end-users' needs, stakeholders' demands, etc., Specify data structures, algorithms, interfaces, and relationships.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Userpilot

FEBRUARY 15, 2023

Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. Collecting feedback while the user is in the product also increases its reliability. Begin collecting feedback data from large groups today.

Product Research 85

Product Research Feedback Software Data Visualization Analytic Tools 85

The Product Coalition

MARCH 27, 2018

A Product Management Framework for Machine Learning?—?Part A quick look-back at the 8 steps to building an AI Product: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Talk to your Data Scientists about what can potentially go wrong.

Artificial Inteligence 60

Artificial Inteligence Product Research User Testing Framework 60

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. Step 2: Gather relevant data of all the customers for the identified metric/ feature that requires feedback Now that metrics are identified, we need the relevant data.

Data Visualization 153

Data Visualization Customer Feedback User Testing Analytic Tools 153

Agile Velocity

OCTOBER 11, 2023

While the Scaled Agile Framework (SAFe ® ) is a popular methodology to implement LPM, some organizations find its intricacies, ceremonies, and overhead daunting. For organizations who want the benefits of LPM without the framework, there are other streamlined approaches. Here’s how: 1.

Data Visualization 105

Data Visualization Customer Feedback Product Research Government 105

Userpilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. Let’s dive in!

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part Imagine for example another team removing your ‘thumbs up’ feedback loop to optimize for conversion. This can quickly snowball into bad retraining data for your model, and in some cases, render the model useless. Get the right data set Machine learning needs data.

Artificial Inteligence 60

Artificial Inteligence Framework Data Visualization Product Research 60

The Product Guy

FEBRUARY 13, 2020

Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth. backend, frontend can deliver easily for bugfixing) Forgotten, not feedback in the loop. Solutions for hypergrowth: Customer-centricity: Emphasizing Customer in-the-loop.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

The Product Coalition

MAY 8, 2023

Better data. CS teams often have access to reams of customer data beyond just feedback. Include CS in your system to enrich your feedback with customer data and you’ll be able to prioritize features more effectively. Get hard data. One specific type of data is especially compelling: revenue.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Alchemer Mobile

FEBRUARY 2, 2021

Sprout Social has an in-depth guide to demographic data from the most popular social networks of 2020. Whatever it is, spend some time creating a framework for measuring success for your app. ESTABLISH A FEEDBACK LOOP FOR YOUR APP. Earn your customers’ loyalty by both listening to and acting on their feedback.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 22, 2023

You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. Goal Setting Frameworks: SMART.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Product Research 70

Mixpanel

JULY 22, 2020

Below, I’m sharing a framework that I’ve leveraged to set goals and effectively institute them across an organization. Quick feedback loop: The results of your changes can be seen quickly. Make sure the data in it is valid, and that people trust the numbers innately. Why set goals. LinkedIn | Twitter.

User Testing 52

User Testing Product Research Framework Data Visualization 52

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. Here’s an OKR framework you should follow.

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

Userpilot

NOVEMBER 24, 2022

Closing the feedback loop drives customer loyalty. By collecting user feedback and closing the feedback loop , you show your customers that you value their input and are committed to delivering a valuable experience. Customer request feedback loop. Goal Setting Framework.

Feedback Software 79

Feedback Software User Testing Product Research Customer Experience 79

The Product Coalition

MARCH 5, 2018

UX, Processes, and Data, all contribute to the success of a Machine Learning model. Over the years of building Machine Learning products, I’ve come up with a framework that usually works for me. Get the right data set The success or failure of machine learning relies on the coverage and quality of your data set.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Always close the feedback loop by acknowledging user feedback and acting on it.

Feedback Software 65

Feedback Software User Testing Customer Feedback Analytic Tools 65

Intercom, Inc.

MARCH 16, 2021

At Intercom, we use a framework called the Conversational Support Funnel to deliver fast, personal support to our customers. Here are our tips: Gather valuable conversation data fast. Create a customer feedback loop. Quantitative data is meaningful. They’ll have questions like: “Why isn’t my data saving?”

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Data Visualization Onboarding KPIs User Friction Product Research 201

UX Planet

MARCH 2, 2024

Once confident in the data output, efforts can shift to scaling the solution and extending it to more use cases within the identified core domain. Acknowledgment of the critical role of data: Design decisions will be deeply impacted by the data’s nature and the model’s responses.

Product Research 63

Product Research Research Software User Testing Analytic Tools 63

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Petra: Quickly the question is, how do we deal with people that are not catching up with the methodologies and framework and the market as product leads? Discovery is about: How do we build fast feedback loops to support our decisions? It’s: How do I build fast feedback?

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Gainsight

OCTOBER 20, 2021

When you use user data to inform decisions, it lines your strategy up with the customer experience—and that can boost growth. In fact, a Dimension Data study found 84% of companies that proactively work to improve customer experience see a revenue increase. What are the three pillars of a successful product-led go-to-market framework?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

OCTOBER 11, 2023

Firstly, it boosts the velocity of data and research-driven decision-making. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Continuous experiments help shorten the feedback loop and drive success.

User Testing 88

User Testing Product Research Customer Experience Onboarding KPIs 88

Johanna Rothman

OCTOBER 6, 2020

Are you trying to make an agile framework or approach work? Or, maybe you're trying to fit an agile framework into your current processes—and you've got a mess. I'll wrap this series up with what you can do if your managers love predicting instead of using feedback loops. Then, we offered that data to management.

Agile 110

Agile Product Research Feedback Software Feedback Loop 110

Userpilot

JANUARY 20, 2024

Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Collecting data about the problem’s nature and its extent is key to making informed decisions. Based on the data, formulate hypotheses on potential causes. The RCA process starts by defining the problem.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100

Userpilot

MAY 5, 2023

Collecting actionable feedback with surveys and closing the feedback loop with back-and-forth communication. Analyze your customer success process and improve accordingly Finally, apply your customer success workflow in the real world and analyze data to fine-tune it. However, don’t receive feedback for the sake of it.

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Userpilot

DECEMBER 12, 2023

Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. Next, use a prioritization framework to rank the remaining items. The Value vs. Effort Framework. Data is also essential to make a business case for your ideas.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

Userpilot

MARCH 24, 2024

Use the SMART goal-setting framework when defining your objectives and building user flow charts. The SMART goal framework indicates that each goal should be Specific, Measurable, Achievable, Relevant, and Time-bound. ” The SMART goal-setting framework. ” The SMART goal-setting framework. Referral user flow.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools User Testing 90

Userpilot

JUNE 17, 2022

Both of these frameworks are commonly used to monitor, manage, and assess results. Objectives and Key Results (OKRs) is a collaborative goal-setting framework that individuals and teams use to set ambitious goals with quantifiable key results. Keep feedback loops to perfect your OKR framework. MBO vs OKR.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Agile Velocity

MAY 3, 2024

Whether adopting Scrum, Kanban, or a hybrid Agile framework, it’s essential to adapt practices to suit the organization’s unique context and requirements. Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation.

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Agile Data Visualization Feedback Software Reporting Tools 92

Gainsight

DECEMBER 27, 2019

Data is key to product growth, but monitoring it isn’t as easy as it used to be. The frameworks and processes in this article will help you build a solid foundation for your in-app engagement strategy. Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97