Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. So we said, “How can we take the innovation around payment and integrate it into a piece of software that will make it usable for finance teams and modern companies?” Nico: Definitely.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JUNE 21, 2018

We were definitely in that startup mindset of “don’t ask for permission, ask for forgiveness.” Is it transitioning from inbound to outbound sales? Max: For the most part, it’s outbound efficiency. Are you doing outbound? So he or she gets into sales, starting out selling stuff in the finance space.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Gainsight

JANUARY 18, 2021

But in a recent webinar, Chris Battles, Chief Product Officer at Zuora, presented him with a view and definition of Product rarely heard. He believes his job entails everything outbound through product marketing into the field organization. Nick noted this was a broader definition of Product than people started with years ago. “I

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

JULY 29, 2021

And you definitely felt that. It’s something we definitely believe here in Intercom, we take the cookie approach where we start something with a minimum of our product, and then it changes as you put that in place, things will emerge that you never thought of in the first place. You felt how fast it was growing. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

AUGUST 1, 2019

I was interested in starting a company from scratch, and I had actually managed the corporate card at SoFi, as the VP of finance. Tara: You definitely had relevant expertise, but I really love that you made the transition from the traditional industry (on Wall Street) to tech. I knew the opportunity and joined super early.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

NOVEMBER 27, 2019

Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Going East is definitely the area of focus in the future. Build your own universe of market opportunities. Directly to Asia and the Middle East.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

SEPTEMBER 8, 2021

You have to hire people who are really comfortable with ambiguity, and you have to hire people that have a great attitude because building a startup is definitely not the faint of heart. In fact, we’ve just started building our outbound motion. It’s high risk of things going wrong, it’s a very sensitive thing. .

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118