Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

Roadmap 167

Roadmap Weak Development Team Leadership Research Software 167

The Product Coalition

MARCH 28, 2022

I think one of the ways to minimize the chance of this happening is to have an always on routine of talking to customers e.g. standing time to talk to customers that almost gets backed into the operating rhythm of the team. There is definitely truth in that. the short story is that not all tech debt is bad. Of course?—?the

Product Research 150

Product Research Product Management Product Manager Weak Development Team 150

People-First Product Leadership

DECEMBER 20, 2023

Part 3 brings together the Product specific Vision, Roadmap and Goals. Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Not every Product team in every company has a vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 156

Product Goals Weak Development Team User Testing Vision 156

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you create a roadmap? It helps you find product-market fit and gives your team direction. Strategy is made up of three elements: your vision, objectives and roadmap.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

ProductPlan

MAY 22, 2020

It’s not necessarily bad when product management adapts to each company’s specific needs. Below is the discussion Melissa Perri had with John Cutler and Jim Semick on why teams that are scaling need product ops. Processes & Practices: The more product teams grow and multiply, the less homogenous they get.

Data Visualization 127

Data Visualization User Testing Weak Development Team Customer Feedback 127

The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Userpilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

User Testing 76

User Testing Research Software Feedback Software Product Research 76

The Product Coalition

JANUARY 12, 2023

Not enough people spend enough time on defining vision and purpose Most value propositions are weak Companies don’t adapt their team typology to make a product Very few products are indeed prioritized by value User Reasearch and UX are ofter used in the wrong way 1. Here is what I noticed. targeted and user centric. Like in a startup.

Product Research 122

Product Research User Testing Weak Development Team Customer Experience 122

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space. What can be cut first?

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

The Product Coalition

FEBRUARY 1, 2021

Most of us have been through the results of poor management of bugs: hair-on-fire, last-minute late nights to madly scrambling to critical fix bugs blocking a release, or stopping a customer from using a product. Does your organisation provide you and your team with direct access to customers, or are there gatekeepers?

Software Review 112

Software Review Reporting Tools User Testing Systems Review 112

Mind the Product

DECEMBER 23, 2017

Here are the top 10 most clicked articles from the 408 links featured in this year’s 51 newsletters – 10 articles your peers digged so much you should definitely check them out as well. Development might be faster, but that has no bearing on making the right product decisions, and working to realize real benefits.

Customer Feedback 0

Customer Feedback Product Research Weak Development Team Agile 0

Bain Public

OCTOBER 19, 2021

By definition , a moat is "a long, wide hole that is dug all the way around a place such as a castle and usually filled with water, to make it more difficult to attack". I know you’re probably wondering: what does this have to do with your product roadmap strategies ? A bad example would be Yahoo.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Mixpanel

MAY 20, 2020

Having worked with many product leaders over the past 20 years, I’ve repeatedly heard that balancing the needs of users, engineering teams and the business—all while building a successful product function that drives innovation—is tough. Lifting & shifting: the common pitfall of product teams. Enter the adaptive approach.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Customer Experience 52

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Department of Product

JUNE 27, 2022

Poor structure can make things worse. Define your org structure There are many ways to organize product development. For example, Frontend and Backend teams. So they expect Frontend teams and Backend teams. Every team should aspirationally be able to deliver business value without involving other teams.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

MAY 3, 2018

I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. Rohini: Sometimes the word “process” gets a bad rap.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

Weak Development Team 131

Weak Development Team Research Software Product Research Leadership 131

Usersnap

OCTOBER 31, 2023

What is the CIRCLES framework (AKA CIRCLES method) in Product Management? CIRCLES is a widely used framework for product managers , initially introduced by Lewis C. – All geographies What’s the definition of a senior citizen? That formula exists, and it’s called the CIRCLES method. Ready to see your ideas soar?

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

User Testing 138

User Testing Research Software Customer Experience Analytic Tools 138

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

Books 52

Books Research Software Product Research Reporting Tools 52

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Usersnap

NOVEMBER 4, 2021

Both roles are big players within an agile team (or scrum team) of a business. But there is a general consensus on the definitions for product owner and product manager. A product owner’s role tends to be more tactical, and they work with the scrum team to make the product manager’s plans a reality. What Do They Focus On?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

The Product Coalition

MARCH 11, 2020

The startup advice evaluation framework How to separate good advice from bad, as an entrepreneur What most startup advice sadly sounds like… Entrepreneurship is tough and full of unknowns … Deciding to start a company is like going to school on purpose, every single day, knowing that there’s much you don’t know.

User Testing 78

User Testing Customer Experience Weak Development Team Feedback Software 78

Product Talk

APRIL 21, 2021

Welcome to JEDI Training for Continuous Discovery Teams. I’ve had the luxury of working with teams all over the world, and I teach them a structured and sustainable approach to continuous discovery. The reason why I like to share that is in today’s talk, we’re going to get into my continuous discovery framework.

Product Research 291

Product Research User Testing Research Software Analytic Tools 291

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I definitely heard in your story the why behind going from SAP to the startup.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

The Product Coalition

FEBRUARY 26, 2021

Technological development was once upon a time plagued by massive developmental cycles and waterfalls ,only to be replaced by the never ending challenging lean methodologies of development. Pro-Tip: Dig deeper into the company, team, and Products to understand what is expected of an AI product Manager in the organization.

Artificial Inteligence 89

Artificial Inteligence Product Management Product Manager Research Software 89

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Frameworks like Jobs-to-be-Done are extremely helpful in determining exactly what the product is supposed to be doing for its customers — that is, the needs it serves.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Arin: It’s definitely iterative.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product HQ

FEBRUARY 1, 2023

What are best practices for organizing teams and maintaining feature parity when targeting multiple platforms?” ” – Neil Littlejohns , Director of Product Management at TunnelBear This is my framework for tackling the problem of feature parity across multiple platforms. Have them be your technical point person.

Technical Review 52

Technical Review Embedded Analytics Weak Development Team Document 52

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Looking ahead, Part 3 brings together the Product specific Vision, Roadmap and Goals. Identify their strengths, weaknesses, opportunities and threats (SWOT).

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

ProductPlan

OCTOBER 6, 2022

Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. To fully realize this and empower product teams to change the world through their products and the people they serve, ProductPlan is more than roadmapping. and says, “Sorry that I’m late. It’s been a crazy week.”,

Product Research 88

Product Research User Testing Research Software Feedback Software 88