Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Since participating in a Product Talk Master Class about a year ago, Ellen says she’s been obsessed with aligning business goals to product value for her customers and has been working to implement pieces of that over time at her company. And this is a good thing.

Product Research 305

Product Research User Testing Engineering Testing 305

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. It lacks an absolute definition.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

User Testing 194

User Testing Product Research Testing Reporting Tools 194

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. I hate definition wars. It is an absolute requirement.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Talk

FEBRUARY 5, 2025

Rather than talking about discovery as one amorphous concept, she encourages product people to think about specific actions they can take to help them chip away at discovery, like talking to customers every week or identifying their assumptions. Your interview is on your calendar, you talk to a customer every week.

Product Research 215

Product Research User Testing Customer Experience Framework 215

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. In my talk, I shared a clear definition of continuous product discovery that I hope will act as a benchmark to help teams evaluate their own product discovery practices. Show Notes: [1:03] Continuous Product Discovery: A Definition. [3:28]

Product Research 267

Product Research User Testing Data Visualization Research Software 267

Sachin Rekhi

FEBRUARY 9, 2020

But the one conversation that people often tell me they find uniquely insightful is our discussion on finding product culture fit. As an industry, we frequently talk about the reality that there is no single definition for the responsibilities of a product manager and that product management roles differ meaningfully across companies.

User Testing 218

User Testing Weak Development Team Artificial Inteligence Product Research 218

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher. How we get feedback.

User Testing 213

User Testing Customer Feedback Feedback Software Research Software 213

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

Product Talk

MARCH 20, 2024

April 2nd: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. It’s because most product people are stuck in a project-based idea-testing world. Register here. Register here. They’ve been a ton of fun.

Product Research 316

Product Research Events User Testing Webinar 316

Product Talk

JULY 10, 2024

This event is a great fit for Vice Presidents or C-level executives who manage product managers, designers, or engineers and want to connect with peers. August 13th: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like.

Product Research 287

Product Research Events User Testing Webinar 287

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Our Process To make our interviews more fruitful, we established specific research objectives. During our tests, we identified some broader user behaviortrends: 1.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 276

Feedback Software User Testing Customer Experience Weak Development Team 276

The Product Guy

MARCH 26, 2020

I took the initiative to research what could be done to improve them and progress the product. I would then brainstorm ideas on my own to prepare for the weekly meeting be prepared to share my own ideas and get feedback. I did my best to support my point, but without actually testing it, it boiled down to the CEO’s view against mine.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Product Talk

JANUARY 10, 2018

We equate prototyping with a quick way to get user feedback on our designs. But when we think of rapid prototyping and usability testing as one and the same, we tend to underestimate the power of prototyping. When we conflate rapid prototyping and usability testing, we tend to underestimate the power of prototyping.

User Testing 255

User Testing Feedback Software Research Software Product Research 255

The Product Coalition

JANUARY 21, 2021

In the DevOps scenario, the QA team integrates into the software development and testing process to ensure the seamless development of infrastructure, process smoothly, and make sure all changes function as expected. Why is QA testing needed when implementing DevOps? Plan the tests?—? Design the tests?—?

Reporting Tools 179

Reporting Tools User Testing Product Research Testing 179

Intercom, Inc.

JULY 17, 2019

These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Gather product feedback.

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use.

Research Software 148

Research Software User Testing Product Research Testing 148

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Gather product feedback.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? Depending on who you ask, the answer will vary depending on what they genuinely know or understand about consumers.

User Testing 148

User Testing Data Visualization Customer Feedback Research Software 148

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

JULY 8, 2024

A/B testing analytics is a powerful tool for optimizing the performance of your product or website. That said, let’s explore what A/B testing is, its types, and go over a robust framework to perform successful experiments in your company. There are several types of A/B testing methods, each suited to different scenarios and objectives.

Analytic Tools 109

Analytic Tools Data Visualization User Testing Product Research 109

UX Planet

MARCH 9, 2025

This can include user research and discovery, heuristic evaluation, and results of usability testing. Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. Pain points introduce friction in user experience and reduce the comfort of interaction.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. Target customer 2. 8:38] How do we identify our target customer?

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Alchemer Mobile

AUGUST 10, 2021

While 18 common challenges may seem like a lot, each one is valid, and we can definitely empathize. We only get a small volume of customer feedback (25%). We don’t test with consumers enough (21%). Our product hasn’t hit market fit yet (13%). I don’t have enough time in my day. My team is too small.

User Testing 246

User Testing Product Research Product Management Product Manager 246

The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. And you can always feel product/market fit when it is happening.

User Testing 179

User Testing Product Research Product Marketing Customer Feedback 179

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

Research Software 221

Research Software Product Research User Testing Customer Experience 221

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Product Talk

APRIL 16, 2025

Others assumed their users were all experienced developers. Do they pair program with their customers to understand where there are gaps in their documentation or their endpoint coverage? Do they usability test their API? Lets start with the Users endpoint. API teams need to think about onboarding just like everyone else.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165