Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform? More loyal customers.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

MAY 26, 2022

What is product education? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. What is product education in SaaS?

Feedback Software 87

Feedback Software Analytic Tools Research Software Education 87

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Your UX writing should be time and context-appropriate. Get the demo to see how our team can help!

UX 78

UX Customer Experience User Testing User Friction 78

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. A good user onboarding experience is interactive , intuitive , action-oriented, and educational.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools User Testing 86

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

Analytic Tools 80

Analytic Tools Customer Communications UX Customer Experience 80

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Customer Feedback 91

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. We covered: A general overview of the books. The books in this section give you the details you need for a good head start.

User Testing 82

User Testing Books Customer Feedback Customer Experience 82

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 73

UX Customer Experience Data Visualization User Experience 73

Userpilot

FEBRUARY 6, 2024

Following UX writing best practices is the secret ingredient that turns good products into great user experiences. But how can you write UX copy that’s subtly helpful, improves the user experience, and retains customers? Effective UX writing can handhold users through the user journey. To educate? To drive action?

User Testing 52

User Testing UX Analytic Tools Research Software 52

Userpilot

AUGUST 24, 2022

An active community facilitates customer education and even encourages new users to sign up. How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions. This will encourage them to continue.

Feedback Software 76

Feedback Software User Testing Customer Experience Customer Feedback 76

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. To learn how Userpilot’s features can help you foster trust in your design, book a demo today! What is user trust?

User Testing 85

User Testing Customer Feedback Customer Experience UX 85

Userpilot

SEPTEMBER 21, 2022

Book a demo to get started right away! 10 Best knowledge base software to educate your customers in 2022. Although you could get a 30-minute demo of the app, there’s no free trial on offer. For businesses that do not qualify for this category, you’d have to get a demo and discuss pricing with a sales rep.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 104

Feedback Software UX User Testing Embedded Analytics 104

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. You can deliver context-sensitive help through various UX patterns such as: 1. UX modals to offer proactive help in a single popup dialog box.

UX 79

UX Customer Experience Customer Satisfaction User Friction 79

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. Book a Userpilot demo and see how it can help you.

Onboarding KPIs 87

Onboarding KPIs Feedback Software UX Data Visualization 87

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Source: Slack notification UX. Source: Calendly notification UX. Let's take a look.

Customer Experience 91

Customer Experience User Testing User Experience Customer Feedback 91

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. Get a Userpilot Demo to get started! What is the UX onboarding process? Get a free demo to get started!

UX 96

UX Customer Experience User Testing Data Visualization 96

Userpilot

MAY 24, 2019

When we say software demo, what comes to mind? The truth is, until recently, software demos were simply a way to show off your product to interested prospects. A recent example of Product-Led Growth in the UX world is a product called Figma. For years the go-to product for UX and UI designers has been Sketch.

Analytic Tools 54

Analytic Tools Demo Customer Experience Data Visualization 54

Userpilot

MAY 21, 2023

Create a resource center with different educational resources based on the user’s jobs to be done. Offer proactive customer support by educating users on new features that are relevant to them. Offer proactive customer support by educating users on new features that are relevant to them. Book a demo to learn more.

Feedback Software 83

Feedback Software User Friction User Testing Customer Experience 83

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. What is a happy path in UX? What is the unhappy path in UX? Tinder’s critical flow UX example.

Feedback Software 92

Feedback Software Analytic Tools UX User Testing 92

Userpilot

APRIL 22, 2024

Offering personalized demos to show the product’s value and encourage deeper engagement. Providing educational content to keep users engaged and informed. Book a demo to give it a try. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer success?

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? Organize webinars to humanize your UX and teach existing users about your product. Use hotspots to subtly draw attention to a specific element in your app without compromising the UX.

Feedback Software 62

Feedback Software Onboarding KPIs UX User Testing 62

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Predicting the future of UX.

UX 165

UX Customer Experience Research Software Data Visualization 165

Userpilot

SEPTEMBER 18, 2020

. …but it also leads to efficiency gains every time a new user falls into your runner – which means you’re basically building a user adoption flywheel if you see onboarding as continuous education loop. Why not book a demo then ? “Should we just do a product tour?” And you can try it for free.

Onboarding KPIs 95

Onboarding KPIs Education Analytic Tools Feedback Software 95

Userpilot

APRIL 10, 2023

You can use them for customer education and user onboarding. The end result is to help educate users and prompt action. Product tours can be just videos or a demo environment. Book a demo and try it out yourself. Product tours can use educational videos or a demo environment to teach about the product’s features.

Feedback Software 90

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 90

Userpilot

MAY 7, 2024

Walnut – best interactive demo software for driving product adoption. Book a Userpilot demo today to learn more about how it can help you understand your users and drive adoption. Book a Userpilot demo today to learn more about how it can help you understand your users and drive adoption. Walnut demo analytics dashboard.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive. Book a Userpilot demo to find out how you can enhance your in-app experiences to keep up with the behavior trends for 2024. This Notion example is only for representation.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

Userpilot

JANUARY 27, 2022

If most UX designers noticed an empty state in a SaaS product they were working on, they would view it as an example of poor UX. UX designers should fill empty states with user onboarding hints , demo data , or attractive branding. Sign up for a Userpilot demo today! How, you might ask? What is an empty state?

Customer Experience 80

Customer Experience User Experience User Testing Onboarding KPIs 80

Userpilot

MAY 8, 2023

Creating valuable content that educates customers, helps them discover new features, and keeps users engaged will pay dividends for your software company in the form of higher revenue or adoption rates. As important as customer education is, it can often still be overlooked or undermanaged by SaaS companies.

Analytic Tools 89

Analytic Tools Research Software Data Visualization Onboarding KPIs 89

Userpilot

APRIL 26, 2023

Leading new user onboarding examples in SaaS include: Grammarly: uses an interactive demo document to show users how to use the product. Loom: showcases its video recording features by providing video tutorials for customer education. Linkgraph: drives customer education using video tutorials.

Data Visualization 80

Data Visualization Product Research Customer Experience User Testing 80

Userpilot

JULY 31, 2023

From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. TL;DR Improving your UX helps to exceed user expectations, increase user satisfaction, and drive retention and loyalty.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82