The Product Coalition

JUNE 26, 2023

Over 59% of US-based enterprises have already utilized at least one generative AI tool, with hundreds of millions of professionals enhancing their productivity through these innovative, accessible technologies. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 87

Development Team Review Weak Development Team User Testing Technical Review 87

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas? Why do product teams become feature factories? But are you solving for actual customer problems?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

The Product Coalition

JUNE 24, 2021

In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team. Airbyte essentially makes them autonomous; they are no longer dependent on the priorities of the data or software engineering team.

Feedback Software 125

Feedback Software Software Review User Testing Development Team Review 125

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. When most people think of product development, they imagine an in-person experience. But remote work is here to stay, which means that teams must now focus on building those muscles.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. They don’t always have the same drive and commitment to the current strategy as the product team.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. We hosted a webinar with Slack on this topic. Watch the recording here! Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. You document information about the people, processes, and technologies that affect the organization’s overall security framework. SDLC (Software Development Life Cycle) of the organization . The Security Assessment Process.

Software Review 40

Software Review Technical Review Development Team Review Systems Review 40

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I Soko was a great technology and had a number of applications. We got lucky; they saw our potential and did our diligence. X Machina-AI Inc.

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Gainsight

SEPTEMBER 6, 2022

It’s about aligning everyone from product development to marketing to sales teams around the outcomes customers seek, not the technology or services you’re selling. Because churn is a slippery slope, most investors now perform due diligence on customer retention as much as any other part of the business.

Software Review 10

Software Review Development Team Review Technical Review Customer Experience 10

Intercom, Inc.

MARCH 29, 2022

Des Traynor laid out the six unique beliefs that guide our vision, mission, and roadmap here at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. I felt this incredible intense pressure from the team and also from within myself to launch what we had built.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

The Product Coalition

OCTOBER 19, 2020

Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. As you assemble your team, take special care to select a diverse group of subject matter experts.

Technical Review 187

Technical Review Analytic Tools Research Software Development Team Review 187

UserVoice

JUNE 18, 2018

and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

ProductPlan

MARCH 14, 2023

Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. All of that factors into creating comprehensive project schedules and product roadmaps , which then inform the far more complex go-to-market tactics for this industry.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Andrew Chen

SEPTEMBER 4, 2018

Most of the best businesses in the internet age of technology haven’t spent a ton on paid acquisition. And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. I think blended time is a really dangerous number. Jeff: Yeah. Usually there’s a decay.

User Testing 75

User Testing Marketing Customer Experience Analytic Tools 75

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228