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2022 on Inside Intercom

Intercom, Inc.

Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds. We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. Zara Burke , Principal Editor. And breathe!

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Alternative Product Business Models

Department of Product

Building successful products is impossible without developing a successful business model. Ad-funded business models: how a rise in privacy features could make ad-funded models risky Apple made big changes to its privacy policies in 2022. This raises a new development for product teams to consider for their pricing.

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Userpilot is now SOC 2 Type II Certified! Learn About Our Information Security Standards

Userpilot

SOC 2 Type II is one of the highest information security standards available for SaaS companies. At Userpilot, we know how essential information security is for your company. Let’s look into what SOC 2 Type II is, why it’s important, and what Userpilot’s new certification means for your company. Table of Contents: What is SOC 2.

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Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. And that’s where people like Adam Markowitz come in.

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How to Consolidate Jira Instances Post Mergers

Modus Create

Agile philosophies have extended their influence far beyond software development. It isn’t uncommon for organizations to consolidate all their workflows in one tool to boost transparency and accountability. A centralized tool also serves as a knowledge repository. What tools/apps are needed to simplify consolidation?

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7 Project Management Principles Product Managers Can Learn From

ProductPlan

Enterprise. Enterprise. How will it benefit our company? The product manager’s takeaway: Product managers should set the scope of their products’ development as early in the process as possible. But it is also a reactive method of keeping your product’s development on track. Try it Free. Integrations. Try it Free.

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Talking Directly with (Real) Customers

Mironov Consulting

Especially at enterprise software companies, though, I meet product managers who never interview any actual users of their products, and who only meet buyers during sales calls. And enterprise sales organizations raise unique barriers for product managers who want direct/open-ended/honest discussions with big customers.