Userpilot

OCTOBER 31, 2024

It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. How to build a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. But over time, customer needs evolved. I will discuss why in just a second.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 27, 2024

In contrast, heatmaps collect user interactions across many sessions, giving a high-level view of common engagement areas on a single page. They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Heres how each principle can be applied to develop better savinghabits: Reciprocity People feel obliged to reciprocate gifts or favors. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Arkenea

FEBRUARY 23, 2025

Want to get your app development project off the ground? Arkenea is a trusted, app development firm with 13+ years of experience. If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

JULY 17, 2025

Understanding your main goal helps in finding the right lifecycle email marketing examples and strategies. Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar? Which features need attention?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Why build interactive demos for your SaaS product? This results in faster Aha!

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Product Talk

APRIL 9, 2025

Today, Ill be covering the most common usability issues that arise when developers start working with a new API. Customer-facing APIs are products. When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. Watch as the customer reviews the documentation.

Product Research 138

Product Research Software Review User Testing Technical Review 138

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

UX Planet

MAY 25, 2025

KimGoodwin Recruitment strategies Lets weigh up the 2 varying approaches to recruitment: Do It Yourself (DIY) or In-house recruitment Quite often you may be in a position to access a vast pool of potential interview participants, for example an existing customer base. It is focused on contextualising the who, why, andwhen.

User Testing 95

User Testing Customer Feedback Customer Experience Data Visualization 95

Usersnap

MARCH 24, 2025

It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. Yet, many teams rush into development without properly testing ideas, leading to wasted effort and failed launches. Testing Assumptions Before Development 3.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Feature Release Template Example 2. Bug Fixes Template Example 3. Lets get started!

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Product Talk

DECEMBER 18, 2024

I did classic web development before there were frameworks back in the ’90s. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. We can all work to develop our own habits.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

BrainMates

JUNE 22, 2025

To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. You will also be able to identify closely related customer markets that you can expand into. This means investments in: Understanding customers better than anyone else.

User Testing 52

User Testing Weak Development Team User Friction Product Research 52

Userpilot

JULY 17, 2025

Every touchpoint pushes users toward actual product adoption. The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. And make sure not to just say “congrats!” and move on.

Customer Experience 66

Customer Experience User Testing Customer Feedback Data Visualization 66

People-First Product Leadership

FEBRUARY 4, 2025

Trend-watching as a career accelerator : Developing a systematic approach to tracking industry trends led to major product initiatives and faster career advancement in each role. For example, the growing emphasis on AI prompted my transition into AI-integrated coaching.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

UX Planet

JUNE 9, 2025

Standardise your atomic notes Clean up atomic note (its data) into a consistent format, featuring key user quotes, behaviours, and sentiment. For example: P01: Jane — Onboarding The above signals Test Participant 1 , Interviewer Jane , on the theme of Onboarding. For example: “75% of Users struggled with filtering options.”

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). For example: DAU: 1,000 unique users who log in daily.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

BrainMates

JULY 2, 2025

Real-life examples show how a freemium launch becomes a success story with the right structure, mindset, and tools like monday dev by monday.com Because in today’s product world, collaboration isn’t a nice-to-have — it’s a strategic advantage. Developers value clarity and autonomy. Designers need time for exploration.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

UX Planet

MARCH 6, 2025

Here is a format of a story that I suggest touse: The problem Clearly articulate the pain points or challenges that usersface. Hi-fi storyboard example by Chelsea Hostetter, AustinCenter Yes, creating hi-fi storyboards takes time, but the outcome of using such storyboard will be much higher than fromlo-fi. Good stories sell.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 64

Feedback Software UX Weak Development Team Research Software 64

Userpilot

FEBRUARY 25, 2025

Take action quickly when issues arise: Use session replays to automatically route high-friction sessions to product teams for rapid investigation and resolution. This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. What specific user behaviors are you trying to understand?

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Lenny Rachitsky

MAY 6, 2025

Whether you’re planning six months ahead or sitting in discussions right now, here’s the process I’ve developed through trial and error with clients over 15 years. She discovered that while they consistently delivered on their roadmap, their products weren’t creating customer enthusiasm. G: Gather intelligence.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Usersnap

MAY 14, 2025

Thats what product development feels like in most organizations.” It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value. Customer Feedback Customer feedback is a crucial part of discovery.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Userpilot

MARCH 4, 2025

In this guide, were breaking down the 7 best real-user monitoring tools, comparing their features, pricing, and how they can help you keep your site running smoothly. Now lets discuss in more detail how Userpilot features help product teams diagnose user friction and optimize user experiences.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MAY 30, 2025

For example, when my goal was to reduce first-session abandonment by 20% over a quarter, here are the metrics I focused on: Load speed on onboarding screens: Aim for content to finish loading under two seconds to keep new users engaged. Or you simply want to find out more about your users and where they are coming from.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MAY 17, 2025

And, I dont mean just knowing their age or location; I need to know what pain points theyre trying to solve with the app. For example, will they be using the app while in the office or in a leisurely environment? That is, apps of this kind are common, but the user needs guidance to understand how this particular app works.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. Loom’s onboarding email is an excellent example. Loom’s onboarding welcome email.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66