Userpilot

NOVEMBER 27, 2024

By analyzing user rage clicks , extended pauses on specific screens, hesitant mouse movements, or back-and-forth navigation between pages, teams can quickly identify pain points that hinder the user experience. Analyze paths taken by churned users Struggling with customer churn but not sure why your users are leaving?

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar? Which features need attention?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

JUNE 17, 2025

Qualitative Data (Research): This data tells us why users do what they do. User interviews, focus groups, usability tests, surveys. By talking to real users, we discover their motivations, pain points, frustrations, and hidden needs. Customers who bought this also bought…”, “Recommended for you.”

UX 98

UX Data Visualization User Testing Analytic Tools 98

Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights. Why are we losing customers to competitors?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Arkenea

FEBRUARY 23, 2025

Want to get your app development project off the ground? Arkenea is a trusted, app development firm with 13+ years of experience. If I had to make a blanket statement, it’s that most founders and product managers don’t listen enough to customers or iterate enough based on customer feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Look for patterns in customer behavior, common questions, and recurring challenges.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

The Basics of Product Management

JUNE 21, 2025

Technical interview questions assess your ability to understand how systems work, communicate effectively with developers, and make informed decisions about product architecture and trade-offs. How would you launch a new feature for our mobile app?” “Our user engagement is dropping—what would you do?”

Product Research 40

Product Research Feedback Software Analytic Tools Research Software 40

Usersnap

MARCH 24, 2025

It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. Yet, many teams rush into development without properly testing ideas, leading to wasted effort and failed launches. Testing Assumptions Before Development 3.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

The Product Manager Coach Blog

MARCH 4, 2025

Stakeholders need to feel informed, valued, and included in the decision-making process. How to Do It: Regular Updates: Set up a Notion page or a stakeholder newsletter to keep everyone informed about progress, challenges, and next steps. Invite Stakeholders to User Sessions: Let them hear directly from customers.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Product Talk

DECEMBER 18, 2024

I did classic web development before there were frameworks back in the ’90s. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. We can all work to develop our own habits.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

UX Planet

MAY 25, 2025

KimGoodwin Recruitment strategies Lets weigh up the 2 varying approaches to recruitment: Do It Yourself (DIY) or In-house recruitment Quite often you may be in a position to access a vast pool of potential interview participants, for example an existing customer base. It is focused on contextualising the who, why, andwhen.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

People-First Product Leadership

FEBRUARY 4, 2025

Trend-watching as a career accelerator : Developing a systematic approach to tracking industry trends led to major product initiatives and faster career advancement in each role. Be Open to Adjacent Roles : Starting in CRM account management gave me invaluable customer insights to share with the product team.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

JUNE 9, 2025

It bridges the gap between observation and action, transforming scattered (and messy) information into clear, prioritised insights that can drive product strategy. Encourage team members to share user stories that exemplify key pain points or successes.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

BrainMates

JULY 2, 2025

Whether you are launching a new feature, entering a new market, or improving customer experience, it takes a symphony of teams. Information does not flow clearly or in real time Lack of visibility. Developers value clarity and autonomy. In today’s fast-paced product environment, success doesn’t happen in silos.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 62

Feedback Software UX Weak Development Team Research Software 62

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

FEBRUARY 25, 2025

Identify subtle patterns that metrics might miss: To uncover the reason behind user drop-off, analyze session replays at exit points. Correlate navigation loops with missing information, unclear CTAs, or workflow inefficiencies. This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Lenny Rachitsky

MAY 6, 2025

Whether you’re planning six months ahead or sitting in discussions right now, here’s the process I’ve developed through trial and error with clients over 15 years. G: Gather intelligence that others miss The most valuable information won’t show up in press releases or job descriptions. G: Gather intelligence.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Usersnap

MAY 14, 2025

Thats what product development feels like in most organizations.” It involves thorough research and analysis of the target audience, their pain points, and existing solutions to create a product that meets user needs and provides business value. Customer Feedback Customer feedback is a crucial part of discovery.

Product Research 72

Product Research Framework User Testing Customer Feedback 72

Usersnap

DECEMBER 20, 2024

Release notes aren’t just a list of changestheyre a key touchpoint in the customer journey, reinforcing why users chose your product by consistently delivering value, building trust, and showing that youre invested in their success. Every update is a chance to show youre listening to your users needs.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MAY 17, 2025

And, I dont mean just knowing their age or location; I need to know what pain points theyre trying to solve with the app. I also like to consider deeper contextual information about my audience. Armed with this information, I can create detailed user personas that paint an ideal picture of my different user groups.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

Userpilot

MARCH 21, 2025

Screen View Tracking helps pinpoint which screens drive engagement and where users drop off. Custom Event Tracking records key in-app events , such as button clicks and form submissions. These insights allow me to encourage users, improve retention, and make data-driven optimizations without relying on gut instinct.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

MAY 30, 2025

Prioritize metrics that answer specific questions Avoid looking at vanity metrics that dont inform your next move. Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. Then, correlate them with your retention and crash metrics to see which issues affect users.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers questions like: What do users think about a new feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. It ultimately changes how we think about financial services. Wheres the brand identity?

Banking 71

Banking Data Visualization Customer Experience Feedback Software 71

Userpilot

MAY 28, 2025

While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. 80% of users abandon apps within the first three days. Suggesting next steps in complex user flows.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. Our inboxes can easily become flooded with text, from newsletters to promotions.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools Feedback Software Embedded Analytics 66

Userpilot

JULY 17, 2025

See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. In product marketing , it also needs to be tied to the users’ product experience, nudging them towards in-app actions. What are the stages of the customer lifecycle?

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93