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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Google Trends helps businesses differentiate products in crowded markets by identifying evolving consumer interests and regional search behaviors.

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Best Userpilot Alternatives in 2021 – By Use Case and Persona

Userpilot

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises.

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Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

eG Innovations

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How will your users find out about service outages if they cannot access their email or Teams?

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Chameleon vs Whatfix: Which Is Best For Your SaaS?

Userpilot

With its segmentation functionality, you can create different segments and show relevant experiences tailored to that specific group of users. However, Chameleon offers very limited functionality on the Startup plan, and Whatfix is mainly used by enterprise companies so it might not be a good fit for startups and SMBs.

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What is PARO? Product Activation Rate Optimization – how to activate more users and achieve higher growth

Userpilot

The Gant chart is hidden within the Advanced Settings, which are only accessible as a power user. The time tracking feature doesn’t differentiate between billable and non-billable time. His company actually has the funds to become an enterprise customer. Simon is bitterly disappointed. He had been keen to try this out.

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Usersnap

You need to collect customer feedback , prioritize roadmaps , and ship features and products that offer a brilliant user experience. Differentiated SaaS Growth. The differentiated growth approach is creating a product with unique features which can make it stand out from the crowd. Disruptive SaaS Growth.

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Lessons Learned on the B2C2B Model

Sachin Rekhi

In a recent post Tomasz Tunguz helped popularize the term B2C2B , which characterizes enterprise businesses that leverage winning the hearts and minds of the intermediate consumer, the employees of the company, as a primary customer acquisition channel. Success Depends on Employees Influence Over Decision Makers.