The Product Coalition

NOVEMBER 12, 2024

The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Guided by fundamentals and first principles — Tesla transformed the trajectory of automotive technology. So imagine what first principles can do for your roadmap.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tight feedback loops beat elaborate planning. Simplify security.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Use it to streamline the creation of emails, website copy, and app microcopy. Let’s get to it!

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Act on customer feedback. But, acting on collected feedback is easier said than done… Right? “Customers get to enjoy a fully personalized experience while providing you with CX nourishing feedback” Not anymore!

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! So you gather qualitative feedback and more detailed actionable insights.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Intercom, Inc.

FEBRUARY 9, 2021

With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. Listen closely to customer feedback. We look at data such as NPS and direct customer feedback,” said Jean-Bernard.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. or “Who’s making the decision?”

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. For example, when you release a new feature, the product team may decide to increase awareness through a broadly-targeted in-app Note.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

UX Planet

FEBRUARY 5, 2025

The Solution: Strategic UX and CRO Enhancements When Rumi Cosmetiques decided it was time to not only keep up with the industry standards but set them, they didnt opt for a sprinkle of updates here and there. Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. The result?

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Johanna Rothman

AUGUST 18, 2021

They think that the agile tools they use, such as boards, offer a strategic advantage. So they build or customize their tools. Differentiate Between Strategy and Tactics. If you don't offer unique solutions to problems, then you are a commodity business. Those actions lead to organizational brittleness.

Agile 119

Agile Feedback Software Product Research Feedback Loop 119

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. It is also a chance to differentiate the product from the competition and identify areas for improvement. What is a customer request management system? This can improve brand loyalty.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

The Product Coalition

AUGUST 3, 2023

The Solution: Describe the unique value proposition that sets your product apart from competitors. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.” The Differentiation: Highlight the unique features or technology that differentiates your product.

Vision 148

Vision Product Research User Testing Roadmap 148

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Focus on understanding problems before presenting solutions.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. This makes it easier to acquire new customers and command premium prices. Ready to build your own UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? . This process is called customer relationship marketing.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. Explore design solutions and test usability before full-scale development. Make continuous improvements based on usability testing feedback. Create basic sketches and interactive prototypes.

Product Research 104

Product Research Feedback Software Research Software User Testing 104

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? We also explore different ways of collecting user feedback to inform the process. Successful product ideation allows teams to understand user needs better and develop innovative solutions that address these needs. First, product teams need to prioritize user feedback to identify opportunities.

Product Research 98

Product Research User Testing Feedback Software Research Software 98

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me. sources of feedback. Some people say that Marketing makes the world go round. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

AUGUST 15, 2023

This is all about ensuring you launch in several places at once rather than relying on one platform. It’s a chance to evaluate the performance of your launch plan, collect feedback (and act on it), use analytics to dig into user behavior , and make sure you’ve got your retention strategy clearly defined.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Userpilot

MARCH 27, 2024

We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features. NYT’s page navigation.

Feedback Software 105

Feedback Software Research Software Data Visualization Product Research 105

Johanna Rothman

JUNE 21, 2023

As the producer, you decide which systems you will create and use for Buyer or User feedback. Differentiate Buyers, Users, and Customers for Effective Product Decisions appeared first on Johanna Rothman, Management Consultant. That led to some interesting mismatches between what my Customer wanted and what their Users wanted.

User Testing 119

User Testing Customer Feedback Customer Experience Differentiation 119

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. Well, your answers lie in customer feedback (?? However, you need the best customer feedback tools for collecting the information from your customers. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Gainsight

AUGUST 14, 2019

These are just some of the questions SaaS organizations find themselves asking. Data has always been the driving force behind SaaS growth. There’s a growing need to follow user progression in-app—it reveals actions and patterns that can affect everything from your product roadmap to revenue goals.

Onboarding KPIs 107

Onboarding KPIs Analytic Tools Data Visualization Research Software 107

Intercom, Inc.

OCTOBER 24, 2022

Earlier this week, the Intercom team visited SaaStock Dublin for three days of incredible talks and informative workshops with the most exciting new SaaS companies in the industry. . No matter what segment you’re targeting, you’ll need a strong champion who will act as an advocate for your solution.

Feedback Software 91

Feedback Software User Testing Strategy Onboarding KPIs 91

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Customer Feedback 111

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Interact directly with customers, with rapid feedback loops, more signal, and less noise. Customer data platforms, according to Gartner , focus on “data collection, profile unification, segmentation and activation.”.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mixpanel

NOVEMBER 15, 2021

Today, we are the only company single-mindedly focused on enabling the world’s most innovative companies to fold data into their day-to-day workflows and providing immediate feedback loops to know whether their product changes are successful. improvement, the true measure of whether we are fulfilling our promise to our customers.

Analytic Tools 144

Analytic Tools Data Visualization Customer Experience Product Research 144

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. The winners emerging from the scrum of similar offerings differentiate themselves in significant, meaningful, and sometimes surprising ways.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. A product team structure is how a business organizes the product team to best support software development. Book the demo to see how it can support your product team structure.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. This can reveal gaps in the market and opportunities for differentiation. Jobs to be done template. Kano model.

Product Research 111

Product Research User Testing User Friction Customer Feedback 111

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. In-app cancellation survey form template.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

OCTOBER 13, 2022

In fact, the only differentiator you can use to stand out from competing parity products is price. To do that, you need to use different differentiators like better quality, superior customer support , better customization, or greater usability. The parity product market is driven by price differentiation.

User Testing 98

User Testing Product Research Feedback Software Research Software 98