Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. Here are our top recommendations for Travel and Hospitality brands at this time: Focus on reducing customer churn and boosting loyalty.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

OCTOBER 25, 2022

Product managers conduct primary and secondary market and customer research to find the target market and identify opportunities that existing products don’t satisfy. Market research, differentiation, and positioning are necessary to prepare for the product launch. Measuring user sentiment with NPS surveys is easy.

Product Research 91

Product Research User Testing Customer Feedback Research Software 91

Userpilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Improve product road mapping : Instead of relying on assumptions about what’s important, feature analysis gives you concrete data on what customers value. framework.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Weak Development Team 90

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? How can these things happen in parallel without chaos ensuing?

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 89

Customer Experience Analytic Tools User Testing Customer Feedback 89

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Develop a solid differentiation strategy and use a mix of differentiators to help your product stand out from competitors. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs.

Feedback Software 69

Feedback Software Analytic Tools Research Software User Testing 69

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? How can these things happen in parallel without chaos ensuing?

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 93

Data Visualization Customer Experience Customer Satisfaction Engineering 93

ProductPlan

DECEMBER 21, 2020

And what does it mean for the product leaders steering the ship and plotting out roadmaps ? The traditional sales model for almost anything is a potential customer interacting with a salesperson. When the customers are doing most of the legwork themselves, growth happens organically and the product itself is its best spokesperson.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Product Research 86

Mind the Product

NOVEMBER 14, 2017

The pricing structure for customers vs resellers. To survive a business must understand the competitive landscape and differentiate its offerings. In a multi-tiered sales channel, a vendor can be separated from the customer by several tiers. Customer Acquisition. Current Strategy vs Future Direction.

Technical Review 74

Technical Review Systems Review Analytic Tools Research Software 74

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

ProductPlan

DECEMBER 21, 2020

And what does it mean for the product leaders steering the ship and plotting out roadmaps ? The traditional sales model for almost anything is a potential customer interacting with a salesperson. When the customers are doing most of the legwork themselves, growth happens organically and the product itself is its best spokesperson.

User Testing 40

User Testing Research Software Customer Experience Product Research 40

PMLesson's Ace the PM Interview

APRIL 25, 2022

The Nook failed to: Focus on differentiation in the space. Tell me about a time when you influenced a product roadmap. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise? Be aggressive with marketing.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. But are you solving for actual customer problems? These all point to internal deficiencies in planning rather than problematic execution.

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you represent customer segments on an opportunity solution tree? How does an opportunity solution tree connect to a product roadmap? How do you find opportunities?

Data Visualization 275

Data Visualization Product Research Analytic Tools Research Software 275

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? How is product market fit different from product-customer fit? A company achieves the product-market fit when the product satisfies the needs of enough customers who are willing to pay for it, and it is easy to scale. What should a product manager do to achieve and maintain the PMF?

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality. Book the demo !

Feedback Software 88

Feedback Software User Testing Product Research Customer Experience 88

Department of Product

AUGUST 11, 2020

The 5 types of Product Differentiation How to fight your natural instinct to copy others The allure of copying competitors The gravitational pull towards copying competitors is real. The product teams who are able to fight this natural instinct to copy others are the ones who will build truly differentiated offerings.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Mind the Product

APRIL 6, 2020

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. The Approach (the Frameworks). Product roadmaps are essential tools for assessing opportunities and defining how we accomplish our objectives.

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. Design: Customer Discovery Insights. Elon Musk has put out some of my favorite product vision walkthroughs.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. Develop the product roadmap. Build in-app flows to help users discover features. Gather user feedback and identify improvements.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Intercom, Inc.

JULY 15, 2021

Every designer should ask themselves – how can I apply the tenets of good design to drive better customer and business outcomes? User research is a vital part of the design process. By constantly observing the customer, you find out how they define success in their organization, and therefore, how you can help them achieve it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MARCH 13, 2024

It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. The first stage of an ideation technique involves gathering ideas from different sources such as feature usage trends, feature requests , customer reviews, user behavior, and competitor analysis.

Data Visualization 96

Data Visualization Weak Development Team User Testing Feedback Software 96

Userpilot

DECEMBER 11, 2022

A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Defining your target audience helps you reach your potential customers with the right channels.

B2B 96

B2B Feedback Software Product Marketing Customer Experience 96

Product Management Lessons from the Trenches

JULY 17, 2018

A value proposition (aka, a value prop) is a plainly-written building block that informs the marketing messages, pricing strategies, partnership priorities, development roadmap, etc. A classic marketing framework is the 4 Ps: Product, Price, Place, and Promotion. How do you formulate a value proposition? Don’t forget the other 3 Ps!

User Testing 150

User Testing Customer Experience Technical Review Customer Feedback 150

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47]. The Jobs-To-Be-Done Framework: Clayton Christensen and Anthony Ulwick [10:42].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

The Product Coalition

JANUARY 21, 2017

Spend as much time as necessary to become an expert in all details relating to the medium, the industry, the market and the audience of the product so to provide direction for creating monetizable customer value. Why it’s critical to use data, stories to dig deeper to uncover the real pain-points. At least not right away.

Framework 60

Framework User Testing User Friction Customer Experience 60