Johanna Rothman

MARCH 18, 2024

I assume you have some sort of functional product development expertise. If not, why are you in technical product development? These are generalities and we all know how bad generalities are at describing the skills of any one person. The more collaborative your team, the more everyone can gain both kinds of expertise.

Weak Development Team 80

Weak Development Team Certifications Agile Customer Experience 80

Mind the Product

DECEMBER 18, 2019

So, it was natural that we should want to develop a talent growth plan for our people. This is how we did it. Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers.

Weak Development Team 112

Weak Development Team Feedback Software Research Software Development 112

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

Userpilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. How did Lenny Rachitsky get started in product management? Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career.

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Feedback 83

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. But where do you start, how do you define it, and how do you take the steps to achieve it? It helps you find product-market fit and gives your team direction.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

MAY 1, 2023

The team stressed. Then in strolls the design team, telling us to step back. Another blocker in my path preventing me from moving the product team into action. However, I’ve learned that cutting corners early in product strategy development leads to significant hurdles later on. Think of it like a room’s air conditioning.

Weak Development Team 111

Weak Development Team User Testing Data Visualization Product Research 111

Alchemer Mobile

JULY 13, 2021

A good product experience is the primary driver behind product differentiation and ultimately, lasting customer satisfaction (measured through CSAT and NPS ) and loyalty. Beforehand, make sure your team is aligned on: Their definition of product experience. After you’ve socialized your ideas, it’s time to set time for a formal kickoff.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

User Testing 94

User Testing Data Visualization Feedback Software Research Software 94

Roman Pichler

AUGUST 15, 2023

What are the benefits the product should generate for the company developing and providing it? You can download the template by clicking on the image and you can find more advice on how to use it in the article The Product Vision Board. It consequently fails to align everyone involved in developing and providing the product.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” There’s no doubt that a comprehensive AI strategy is critical.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. How ChatGPT can benefit product managers Picture this: you’re a product manager juggling a gazillion tasks and your brain feels deflated. How can we differentiate our product from existing solutions?

ChatGPT 93

ChatGPT Data Visualization Onboarding KPIs Research Software 93

The Product Coalition

AUGUST 23, 2023

A purpose we could share with the company’s leadership team, customers, and those working on the product. For product teams, the why and purpose behind the product comes in the form of a meaningful, inspiring, yet achievable north star. Teams may struggle to decide about the product’s features or design, potentially leading to waste.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

The Product Coalition

OCTOBER 13, 2022

How to write a user interview: “Lean startups” chapter 2 only (Eric Ries) The second most important thing is to understand how to ask questions. Poor questions yield little value. ?? Blue ocean shows you how a circus can be #innovative. It gives you a way to identify your value propositions to differentiate. ???????????

User Testing 131

User Testing Books Product Marketing Marketing 131

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. The main idea of click tracking is watching how users interact with your product to discover friction points. This can be a broken link, poor onboarding , confusing UX, etc.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Mixpanel

JANUARY 3, 2022

Engineers are always looking for ways to differentiate themselves. As data-driven product development continues to balloon in popularity, so does the need for accurate and sophisticated implementation of analytics tracking in software products. One of those niches that’s become more valuable in recent years: product analytics.

Analytic Tools 59

Analytic Tools Data Visualization Engineering Weak Development Team 59

Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Nor did it align with how we’d started to think about our target audiences and goals.

Product launches 170

Product launches User Friction User Testing Messaging 170

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Feedback Software 92

Feedback Software Analytic Tools Product Research User Testing 92

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Book the demo!

Research Software 89

Research Software Analytic Tools Feedback Software User Testing 89

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Are you ready to dig in?

Product Research 91

Product Research User Testing Customer Feedback Research Software 91

The Product Guy

AUGUST 13, 2020

Through the mentor program, I tried to get answers for some of the most important questions: What is the product in the context of the company and industry and how is it different? How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity around the product vision, market opportunity, value to the user, how to win in the market, metrics, objectives, assumptions, dependencies, constraints, and how the product delivers results for the organization. A yes with a weak how or a no receives a zero.

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. How these decisions are made is also important, and it requires a clear and collaborative process. Strategic decisions include delineating the product vision, value proposition, product differentiators, and product roadmap.

Weak Development Team 85

Weak Development Team Customer Experience Workshop User Testing 85

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Unfortunately, this is the inverse of how product managers would seemingly like it to be. So when you suspect that your boss’s brainchild won’t be the hit he thinks it will be, how do you handle it?

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 97

Research Software Feedback Software Analytic Tools Positioning 97

Userpilot

JANUARY 29, 2023

Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP.

User Testing 94

User Testing Product Research Framework Feedback Software 94

Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. They’re also called exclusionary personas, and they’re a collection of the needs, values, and behaviors of individuals that differentiate them from your ideal customer. To u nderstand what is a bad customer fit for your SaaS.

Feedback Software 83

Feedback Software User Testing Research Software Data Visualization 83

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? This reduces overwhelm and makes it easier to learn how to use new features. Less development time – use a tool for tips and hints.

Customer Experience 80

Customer Experience User Testing User Experience Data Visualization 80

The Product Coalition

MARCH 10, 2023

Others believe that a focus on outcomes will negatively impact their ability to release features [outputs] as quickly as possible, especially since speed to market is still a winning differentiator for businesses — and back and forth the debate goes. Outcomes are a team effort so harder to take credit for. Outputs aren’t bad.

Weak Development Team 118

Weak Development Team Reporting Tools Customer Experience Advertising 118

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. Market research for startup branding can be perceived as an unnecessary expense, especially when compared to product development or marketing activities that seem more directly linked to revenue generation.

Branding 95

Branding User Testing Product Research Data Visualization 95

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Unfortunately, this is the inverse of how product managers would seemingly like it to be. So when you suspect that your boss’s brainchild won’t be the hit he thinks it will be, how do you handle it?

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. Unfortunately, this is the inverse of how product managers would seemingly like it to be. So when you suspect that your boss’s brainchild won’t be the hit he thinks it will be, how do you handle it?

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

OCTOBER 21, 2022

Minimum viable features are the set of product characteristics that you need to develop to satisfy a user's need. The development of the MVP and MVE should happen at the same time. Developing one is not possible without the other. This allows you to validate the idea and collect user feedback to inform future development.

Customer Experience 97

Customer Experience Onboarding KPIs User Testing Customer Feedback 97

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Semantic Differential Scale 5. A user might rate a product they purchased online with 1 (very poor) to 5 (excellent) stars. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

SEPTEMBER 4, 2023

This comprehensive guide explores what customer journey optimization entails, why it matters, and how to implement it effectively. Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth).

Data Visualization 85

Data Visualization User Testing Analytic Tools Customer Feedback 85

Mironov Consulting

OCTOBER 7, 2020

One destructive side effect of this misunderstanding can be repeatedly changing the #1 top priority part-way through development, before there’s much to show the world but after spending significant discovery/design/architecture/development time on the previous #1 top priority. How to communicate this?

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

The Product Coalition

OCTOBER 9, 2023

While this statement illustrates the limitations of direct customer feedback, it does not explain how to work around those limitations. In this article, I will delve into the real-life examples and common challenges with each of those layers, as well as how to overcome those challenges.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110