The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. To not try to please everyone, Ben and Blair advise “staying the course, given your strategy is sound”. Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 155

Enterprise User Testing Feedback Software Technical Advisors 155

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Sachin Rekhi

JANUARY 27, 2013

The role of product management in technology firms is a critically important one that is often misunderstood. What I most often advise is to err on the side of fewer features for the benefit of getting the product out sooner to optimize for learning.

Technical Advisors 79

Technical Advisors Product Manager Product Management Technical Review 79

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Chameleon is a dedicated onboarding tool, with two key differentiators. However, a lot of reviews cite the speed of the platform to load as a bit of a problem. Basic analytics are a must. Customer.io.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. It can send you alerts when your users start using another, similar technology. accounts).

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105