Gainsight

JANUARY 6, 2023

As the business world prepares to weather this year’s economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Achieving Growth With Positive Product Experiences.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. We also had a very tight deadline to have a positive impact on the product. Enter the Route4U app. Using this app, people with different issues can plan a journey and find places suitable for their needs.

Research Software 81

Research Software Analytic Tools UX Product Research 81

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. Then we had time to work on our dummy project, a digital application David predefined; mine: an HR recruitment desktop app. well accidentally we had no heating on that day when the photo was taken)Thus started our internal training system.

Research Software 75

Research Software Feedback Software Systems Review User Testing 75

Intercom, Inc.

APRIL 1, 2020

This article reminded me to take each positive moment – the budding leaves on my avocado plant, the excited greeting of my dog – and use them to propel me through it all. Not just any old scientist, but a medical researcher at the NIH. Listing all the positives. Creating our own solutions. The chickens hold the key.

Research Software 201

Research Software Product Research Data Visualization Government 201

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio

APRIL 25, 2019

Let’s jump into branding research! When does the time come for this type of research? A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. Do research! Do research!

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Centercode

MARCH 4, 2021

Using a combination of in-house product testing and member surveys, their scoring system looks at customer satisfaction, quality, usability, and reliability. As an independent research organization, Consumer Reports is more easily able to approach their research and results without introducing positive or negative biases.

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

Under 10 Consulting

JANUARY 15, 2020

Your product or service may seem like a good idea, but a fundamental concern is not whether someone could offer this solution, but whether you could offer it. Do you have systems to support it? They already had the systems and innovations. Research revealed people wanted to buy DVDs by mail. Are you excited about it?

Research Software 59

Research Software User Testing Data Visualization Product Research 59

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

The Product Coalition

APRIL 18, 2021

They are always part of a solution to a larger problem. Twiggle’s technology was able to improve the accuracy and relevance of e-commerce search results. The technology was always demonstrated as part of a search engine, and that was what Twiggle’s founders originally thought of delivering as their product.

Research Software 132

Research Software User Testing Leadership Weak Development Team 132

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. In this project, we redesigned the information architecture of the cloud-based permission system for Hungary’s best-known architectural design software. Permission system of the teamwork platform.

Research Software 46

Research Software Feedback Software Information UX 46

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Slack is a communication app for colleagues and teams in the workplace, born out of frustrating internal communication such as endless CC’s and email chains. They research technologies their customers find useful.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

UX Studio

APRIL 16, 2019

Higher revenue and a greater emphasis on design methods in the early stages of development correlate positively and give design a more strategic position in the company’s overall business strategy. Both economic viability and users’ needs and pains drive the solution. what the limits of technology render feasible).

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. By using research and data to back up your opinions and decisions, you’ve come armed with evidence that you know what you’re talking about.

Product Management 183

Product Management Product Manager Data Visualization Weak Development Team 183

UX Studio

MARCH 27, 2018

As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. When someone speaks about UX, they probably mean a union of three disciplines : UX design, UI design and user research. UX Research. Research holds the key to learning about that. Minimized bias.

UX 97

UX User Testing Data Visualization Research Software 97

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Over my career, I've done my best to shape my engineering skills to be able to one day work directly in autonomous vehicle technology. It was an Android tablet at its core and failed to highlight its capabilities beyond reading ebooks.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Studio: Product Management

MAY 23, 2018

TRIGO Group offers quality solutions, mainly focusing on the automotive, aerospace and other transport industries. This took ten months for the team including a UX researcher and a UX designer from UX studio, and a dedicated Trigo marketing team sharing responsibility for the development. Market analysis and product research.

User Testing 95

User Testing UX Research Software Product Research 95

The Product Coalition

DECEMBER 11, 2023

A customer persona is a great tool here since it helps you get into their general mindset and not just the specific interaction with your product. As a good product-leader-to-be (although I didn’t know it at the time), I asked them why did they want to do it, and then performed market research to understand the problem better.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Under 10 Consulting

DECEMBER 28, 2019

You may have some familiarity with the product from your past research. You can probably find some customer documentation and help screens, release notes, product plans, sales and conference presentations, white papers and ebooks, and sales enablement tools. Evaluate existing processes and systems. Know your new product.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

UX Studio: Product Management

NOVEMBER 1, 2019

We can highlight certain elements like: size, color, position, texture, form and orientation. We will talk about this more in the chapter about research. And don’t forget to offer a solution. These de facto standard solutions are called conventions. Solutions different from conventions usually get on people’s nerves.

User Testing 76

User Testing Feedback Software Research Software UX 76

UX Studio

JUNE 5, 2018

Download our free ebook to learn more. . We’ve just gotten too comfortable with our super smart devices and totally forgotten how to use a tool as simple as a pencil. Whiteboard tools you might need. So practice how to create legible, well positioned handwritten texts. Positive / negative. Okay, cool. Action plans.

Workshop 109

Workshop Customer Experience UX User Testing 109

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 91

Research Software Feedback Software Customer Experience Customer Feedback 91

ProductPlan

MAY 13, 2020

Evolution is on permanent fast-forward as everything from consumer behavior to technology to business models exists in a perpetual state of flux. Well-researched plans and strategies have a short shelf life, as their underlying assumptions fluctuate and transform. Experimentation is merely another way to gather that data.

Product Research 62

Product Research User Testing Weak Development Team Roadmap 62

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. Their primary concern was my reliance on research. The research was important to me.

Product Research 262

Product Research Books User Testing Feedback Software 262

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. In such cases, professional market research may work better for starters.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Centercode

OCTOBER 16, 2019

Survey data is a crucial tool for understanding your target market’s attitudes. The second option is much more likely to elicit an unbiased response because it doesn’t include implied value judgments (“enjoy” and “rockstar” are both positive; “our” implies a personal response) of the call center team.

Product Research 28

Product Research Data Visualization User Testing Customer Experience 28

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Or perhaps you’re trying to integrate user research into an Agile Sprint cycle , which is definitely achievable but requires some adjustments to your choice of methods and tools.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

The Product Coalition

NOVEMBER 30, 2020

If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as Do you want to get this article in your inbox?

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Intercom, Inc.

MAY 14, 2018

You could say we’re biased, but the evidence became clearer than ever when messaging apps surpassed social networks in popularity in 2016: Reach. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% 1.5X: In-app messages are 1.5 from 8 minutes in 2016 ( eMarketer, 2017 ).

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

UX Studio: Product Management

JUNE 12, 2018

Download our free ebook for the basics. Next, follow some practical examples focusing on Facebook , the platform on everybody’s mind to move the discussion from the abstract towards a real and relatable one. These examples apply to Facebook but many would carry over to lots of other social platforms as well. Engaging employees.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Intercom, Inc.

JULY 4, 2019

Leaders have to get out of the business of saying: “I have this solution in my head. Josh: I’ve spent about 30 years in the technology industry, most of that time working as a user experience designer. It might be some kind of research. Change is much easier for teams and much harder for leaders. We don’t know.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118