Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Gainsight

DECEMBER 28, 2022

T he technology industry, specifically SaaS, is in a tricky position, but the companies that emerge stronger after the downturn will be the ones that take initiative now and preemptively prepare. Here are our top three secrets from the ebook. Position Customer Success (CS) as an Efficient Growth Engine . Ready to learn how?

Customer Experience 52

Customer Experience Data Visualization B2B Positioning 52

Alchemer Mobile

AUGUST 24, 2021

It is easy to throw a lot of fuel at the fire and get a big blaze, but your burn rate will be much too high to sustain and you won’t be receiving a positive ROI on your ad spending. Download the free eBook: 6 New App Marketing Metrics. Optimal rank is not the highest possible rank. Keep iterating.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Product Management University

MAY 24, 2023

Free eBook: Top Down Customer Discovery – Uncovering THE BIG WHY! If it’s truly a bottom-up unbudgeted initiative with no compelling event, that should be a red flag to the AE in terms of the amount of time and resources they spend on it. Just remember, salespeople get paid to be hunters and logic doesn’t always prevail.

Demo 147

Demo Product Research Customer Experience Consulting 147

The Product Coalition

NOVEMBER 13, 2023

When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. A great salesperson cannot develop that positioning by themselves. You have great professionals in most positions, things are much clearer now, and people do their jobs.

Product Strategy 125

Product Strategy Strategy User Testing Weak Development Team 125

The Product Coalition

DECEMBER 4, 2023

If you’re just dealing with tough market conditions, the situation is different but the conclusion is quite similar: When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. A great salesperson cannot develop that positioning by themselves.

Product Strategy 113

Product Strategy Strategy User Testing Weak Development Team 113

Alchemer Mobile

FEBRUARY 20, 2020

To do that, keep reading below or check out our free eBook to learn how to light up that silent majority and gather a more accurate understanding of the voice of the customer. While it is possible to improve your ratings and reviews quickly as outlined above, keeping them positive over time requires a much deeper strategy.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! I decided to write this article to help you, product leaders, with your new position. Even if you’re not starting a new position now, you probably won’t retire from your current company, so at some point, the tips in this article would surely be relevant for you?—?save

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Weak Development Team Leadership Data Visualization Positioning 144

The Product Coalition

FEBRUARY 11, 2024

I never had the opportunity to keep that promise, and the feature kept living: poorly written and unused, but providing a positive answer to RFIs and RFPs until I left 3 years later. I also assured them (and was going to keep my promise) that if we see customers using it we will allocate the resources to write it properly.

Framework 111

Framework User Testing Customer Experience Definition 111

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. 5 Positive Things SaaS CEOs and leaders Should Do To Get Through COVID-19. As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

MARCH 12, 2023

In most cases, you have never been in this position yourself before, so interviewing could be a challenge. It’s a fine balance between maintaining a positive and productive environment and facing the hard truth. Hiring a product leader is never easy. Here are a few things to consider when you seek your next product leader.

User Testing 114

User Testing Product Research Consulting Leadership 114

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. In-App Engagement Kit (ebook). Powerful Product Positioning During Times of Economic Volatility ( Watch the webinar recording ). How to Discover and Define Your Power Users ( Watch the webinar recording ). Product Adoption .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. The more upvotes and positive comments your tool has, the higher you’ll be on the Top Products list. High ratings build trust and make purchase decisions easy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Product Management University

JUNE 5, 2023

Free eBook: Top-Down Customer Discovery – Uncovering THE BIG WHY Sample Portfolio Vision “ To help our customers grow revenue, market share, wallet share and customer retention. Your portfolio vision would be directed at your economic buyer, the CRO (chief revenue officer). “ Let’s give it the acid test.

Vision 130

Vision Product Research User Testing Customer Experience 130

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. Whether you’re writing a job description for a future hire, preparing for your first day at a new position, or simply investigating whether product management sounds like a good gig, you need a solid understanding of what the job entails.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Centercode

NOVEMBER 13, 2020

You’re also beholden to maintaining a positive relationship with your customers – the artists, venues, and event organizers who’ve chosen to trust you with their event. Get an in-depth look at our experience helping makers like Roku, DAZN, Disney, and Amazon in our ebook, Making Good Technology Great.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Intercom, Inc.

APRIL 1, 2020

This article reminded me to take each positive moment – the budding leaves on my avocado plant, the excited greeting of my dog – and use them to propel me through it all. Listing all the positives. The chickens hold the key. Courtney Chuang, Senior Editor. Dee Reddy, Podcast producer.

Research Software 201

Research Software Product Research Data Visualization Government 201

Gainsight

DECEMBER 1, 2022

As an emergent position in a highly competitive industry, jumping into a leadership role can be intimidating. To fine-tune that focus, position yourself in the industry. In the ebook, Nick recommends cold emailing and warm intros, and he also discusses possible targets like executive search firms. Build Your Personal Brand.

Customer Feedback 52

Customer Feedback Customer Experience Leadership Branding 52

The Product Coalition

AUGUST 9, 2021

I tried the positive angle (“I see you are not happy, so tell me what you want and we’ll figure it out”), but the answers I got were nothing I could work with (“I want to work alone and for no one to ask questions about what I’m doing”). True to my belief that I can coach him, I invested everything I could in it. How big is the gap?

Weak Development Team 158

Weak Development Team Product Management Product Manager Management 158

Gainsight

NOVEMBER 2, 2023

AI is here, and while many people are concerned about robots taking over —these tools are uniquely positioned to help you create content.

Generative AI 52

Generative AI Customer Experience ChatGPT Webinar 52

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. Sure, they position themselves differently, and the feature sets aren’t carbon copies. Learn More Learn more in our new ebook, The Business Case for Digital Customer Education. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 21, 2020

This guide is about relationships within management and the impact you will be able to make, so the methods mentioned below are very relevant and can help you regardless of the position you are in. Level 1: Identifying and Raising Problems As product leaders, we are in a unique position to identify cross-functional problems.

Presentation 155

Presentation Customer Experience User Testing Data Visualization 155

The Product Coalition

DECEMBER 19, 2021

Most companies hire a product manager (and other positions) too late. It takes time, but from my experience, great people are quick learners, so that it could turn into a positive ROI quickly. Little did I know that creating a solid product strategy takes such a major chunk of the product leader’s time.

Product Management 171

Product Management Product Manager User Testing Weak Development Team 171

The Product Coalition

JANUARY 24, 2021

As a product leader, you are in a great position to be the one to do so, since unless they are answered it will be very difficult for you to create meaningful OKRs. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on January 19, 2021.

Analytic Tools 188

Analytic Tools Customer Experience B2C Enterprise 188

Gainsight

MARCH 13, 2023

In fact, CS is actually in a pretty good position to get their CIO to think about doubling down on the CS tech spend. Learn More To learn more about you can be more prepared to make the business case for the tech your teams need, get the full ebook: CIO Secrets to Successfully Managing Budget Cuts. The post Facing Tech Budget Cuts?

Data Visualization 52

Data Visualization Customer Experience Management Management 52

Mixpanel

NOVEMBER 8, 2021

Giving customers access to the product as early as possible puts you (as a product manager) in a unique position to help every other team understand how customers get value out of the product. Check out her newsletter at productandsystems.com , and keep an eye out for her ebook on becoming more insights driven, launching soon!

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

JULY 25, 2021

There are two ways to do that: Positive motivation : explain to them why growing is good for them. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on July 15, 2021. and thinks there’s nothing wrong with it (and that the executives just don’t get it).

Weak Development Team 158

Weak Development Team Product Management Product Manager Outbound 158

The Product Coalition

DECEMBER 11, 2023

This is an easy part to add to your roadmap, but including it would help you position yourself as the leader who takes full responsibility for delivering success, and not just features. Remember that the most important benefit of your roadmap is the discussions that happened when you built it and the decisions you made along the way.

Roadmap 78

Roadmap User Testing Workshop Presentation 78

Gainsight

DECEMBER 15, 2023

We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line. But we’ve got two pieces of good news for you: You don’t have to make changes in your CS org all at once.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

The Product Coalition

DECEMBER 11, 2023

See if you can identify more such customers within the ones in your pipeline and if your assumptions about them being most suitable for the product continue to provide positive signals. There are two things you want to do with that profile before you continue: the first is to validate and test it for a while.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78