Alchemer Mobile

FEBRUARY 20, 2020

When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userzoom

JANUARY 8, 2020

When your organization has bought into the idea of running user research throughout the entire design process , there’s one side effect you may not have expected to be an issue – the sheer volume of requests from multiple teams asking for your UX expertise. Five sizes fit all? Five sizes fit all?

User Testing 134

User Testing Product Research Customer Experience Customer Feedback 134

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute. Retention: Retention is a measurement of customer churn: How many customers continue to actively use your app after one week?

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Load Testing. Device Compatibility.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. Download ebook. The ability to respond to new and evolving changes is critical to ensure consumers’ questions and needs are being met.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Darrell Penta , Senior UX Researcher | HubSpot. Projects like these can put UX researchers in a very difficult position. Lean on your co-workers.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

The Product Coalition

DECEMBER 11, 2023

But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. Layer 1: Your Customers We always try to make things simple for our customers, while preserving the value. That’s the magic of a great user experience. But which one is more important?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 114

Feedback Software Analytic Tools Customer Feedback Customer Experience 114

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. While none of our customers wanted to use this feature, many of them wanted to have the option. Theoretically, they were right — the feature was written poorly. Its entire architecture was bad.

Framework 105

Framework User Testing Customer Experience Definition 105

The Product Coalition

NOVEMBER 13, 2023

When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. While I understand this distinction, I believe that a company cannot reach real product-market fit without nailing down its GTM, and vice versa. Here is how it works.

Product Strategy 118

Product Strategy Strategy User Testing Weak Development Team 118

The Product Coalition

JANUARY 6, 2024

Photo by Andre Moura from Pexels When I was Head of Product at eBay, over 10 years ago, I had the opportunity to listen to Heather Gordon Friedland , then the VP of Product for Consumer Selling at eBay, talk about our competition. That’s normal and makes perfect sense, as not all customers want the same thing. What causes you to win?

User Testing 111

User Testing Customer Experience Customer Feedback Presentation 111

The Product Coalition

DECEMBER 4, 2023

If you’re just dealing with tough market conditions, the situation is different but the conclusion is quite similar: When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. They see it as sales and marketing’s responsibility. Here is how it works.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

Product Innovation Educators

FEBRUARY 1, 2021

Product managers must communicate their ideas to others in ways that are clear and solicit feedback. We evolved from infographics to motion graphics, interactive eBooks, and other visual media. We visualize those messages so that audiences will consume them far more often and voraciously. [8:13]

Data Visualization 94

Data Visualization Positioning Strategy User Testing 94

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Usersnap

JULY 1, 2020

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. For research purposes, we talked to many experts, interviewed a large number of potential customers, and even built a community ! We learned a lot and shared our findings on our blog through stories and ebooks.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

The Product Coalition

DECEMBER 11, 2023

They named it after the feedback I constantly gave them on their presentations. For example, if your journey is along the lines of the general journey toward product-market fit , you might explain that you have identified your Ideal Customer Profile (ICP) and now are in the process of succeeding with a few of them.

Roadmap 78

Roadmap User Testing Workshop Presentation 78

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. But how can you get research into this early stage? Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

User Testing 91

User Testing Product Research UX Data Visualization 91

Gainsight

OCTOBER 5, 2022

And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth.

Customer Experience 59

Customer Experience Feedback Software User Testing Customer Feedback 59

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Let’s jump into branding research! When does the time come for this type of research? How we build stronger brands with user stories. How we conducted brand research on our UX studio brand. Takeaways on branding research.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. 10 Great Questions Product Managers Should Ask Customers. It’s a tenet of Product Management 101 that PMs need to get out of the building and talk to real-live customers… even if it’s just over Zoom.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Userpilot

MARCH 28, 2022

The goal of any marketing strategy is to attract and convert members of your target market into paying customers. While content marketing focuses on using engaging content strategies to educate and attract prospects, product marketing focuses on using product experiences to convert prospects to consumers. Definitely not!

Product Marketing 90

Product Marketing Marketing Research Software Feedback Software 90

The Product Coalition

DECEMBER 19, 2021

Most companies hire a product manager (and other positions) too late. This is one of the most popular questions I receive from my consulting customers as well as CPO Bootcamp participants. It takes time, but from my experience, great people are quick learners, so that it could turn into a positive ROI quickly.

Product Management 164

Product Management Product Manager User Testing Weak Development Team 164

Userzoom

DECEMBER 11, 2019

Here are a few teasers of what’s to come: We can look forward to a further blossoming of the CX and UX relationship, where we move past the collection of pure attitudinal data towards a more holistic overview of experiences using quant and qual research. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Centercode

OCTOBER 8, 2019

In reality, bias is common in research. This blog will dive deeper into the most common psychological biases found in survey research and how to combat them to get more reliable data. This causes another type of bias: acquiescence bias, or the tendency to report attitudes and experiences in a more positive light.

Product Research 53

Product Research User Testing Data Visualization Reporting Tools 53

The Product Coalition

JANUARY 21, 2024

Within this world of conflicts and trade-offs, here is a simple tool that will help you think more clearly, get everyone on the same page, and position yourself as the leader that you are. The other type of loop is between you and other people — your colleagues, your manager(s), your employees, and even your customers.

Analytic Tools 118

Analytic Tools Data Visualization Research Software User Testing 118

Split

MAY 18, 2021

If you have never heard of A/A testing before, or have never seen an articulation of the goals of A/A testing, you might ask, “Why should I take the time to run a test where success is defined as finding nothing significant?” So, what exactly is A/A testing, then? A/A Testing Defined. Why Perform A/A Testing?

Product Research 52

Product Research User Testing Testing Customer Experience 52

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. Word-of-mouth marketing is a strategy that relies on customers sharing their experiences with products and services with their friends and family members. Let’s get started! Builds trust.

Feedback Software 77

Feedback Software Branding Customer Experience User Testing 77

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy? Credits: Shopify.

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

The Product Coalition

AUGUST 9, 2020

Your Competition Is Any Alternative Your Customers Have If I ask you to list your competitors, you will most likely name companies who provide products or services that are similar to yours. Now if you think about eBay’s competition, Facebook wouldn’t fit in naturally. The problem exists, but the customers don’t handle it.

User Testing 78

User Testing Customer Experience Research Software Positioning 78