Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. The extent to which stakeholders get behind your product vision has everything to do with how the product vision is articulated. What is a Product Vision? What is a Product Vision? Your product vision shouldn’t.

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Vision Product Research User Testing Customer Experience 130

Centercode

OCTOBER 8, 2019

In a perfect world, all the data you collect from your surveys would be 100% unbiased. In reality, bias is common in research. Fortunately, addressing these biases does wonders to help you notice when they creep into your survey questions — and inadvertently skew your results. Social Desirability Bias (Conformity). Dissatisfied.

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Product Research User Testing Data Visualization Reporting Tools 53

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. VR in UX research.

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User Testing Research Software Product Research Feedback Software 73

Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a start.

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Product Research Books User Testing Feedback Software 261

The Product Coalition

MARCH 29, 2018

TL;DR: Webinar Product Discovery Anti-Patterns?—?April April 10th, 2018 Join my first webinar product discovery anti-patterns? —?from So, there will be no selling of ebooks or online courses whatsoever. Join the “Product Discovery Anti-Patterns” Webinar on April 10th, 2018 ??

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Product Research Webinar Agile Technical Review 60

Split

MAY 18, 2021

If you have never heard of A/A testing before, or have never seen an articulation of the goals of A/A testing, you might ask, “Why should I take the time to run a test where success is defined as finding nothing significant?” So, what exactly is A/A testing, then? A/A Testing Defined. Why Perform A/A Testing?

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Product Research User Testing Testing Customer Experience 52

Userpilot

FEBRUARY 4, 2023

This type of reciprocity works because more customers will feel like spending money on your product or service if they’re satisfied with what you offered them. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

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User Testing Customer Experience Customer Feedback Feedback Software 82

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. Understanding the product.

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User Testing Research Software Product Research Customer Experience 74

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . What Is Product Education?

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Data Visualization Analytic Tools Customer Experience Research Software 52

UX Studio

APRIL 25, 2019

Let’s jump into branding research! What’s it got for product teams? When does the time come for this type of research? How we conducted brand research on our UX studio brand. How we conducted brand research on our UX studio brand. Takeaways on branding research. What’s it got for product teams?

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User Testing Product Research Research Software Data Visualization 73

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Centercode

MARCH 4, 2021

Every year, Consumer Reports tests thousands of products — from cars, to laptops, to WIFI-enabled speakers and appliances — and grades them on a scale of 0 to 100. A trusted source of unbiased product testing , their mission is to make it easier for consumers to make well-informed buying decisions.

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User Testing Reporting Tools Data Visualization Product Research 81

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

Centercode

NOVEMBER 13, 2020

Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Your customers have hundreds of products to choose from when using your streaming service. Load Testing. Device Compatibility. Industry Challenge.

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Feedback Software User Testing Customer Experience Product Research 98

ProductPlan

MAY 13, 2020

For product management, this is both a frustrating challenge and an exciting opportunity. Well-researched plans and strategies have a short shelf life, as their underlying assumptions fluctuate and transform. Rethink Product Innovation: Making Experimentation and Learning a Fact of Life.

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Product Research User Testing Weak Development Team Roadmap 62

Centercode

OCTOBER 16, 2019

Survey data is a crucial tool for understanding your target market’s attitudes. That’s why so many people use surveys during pre-release testing. That’s why so many people use surveys during pre-release testing. Here are five tips you can use during survey design and deployment to keep your data clean.

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Product Research Data Visualization User Testing Customer Experience 28

The Product Coalition

MARCH 12, 2023

Hiring a product leader is never easy. In most cases, you have never been in this position yourself before, so interviewing could be a challenge. Here are a few things to consider when you seek your next product leader. That’s what the word ‘product’ meant to most of them.

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User Testing Product Research Consulting Leadership 107

Intercom, Inc.

APRIL 1, 2020

If you’re looking for ways to keep focused at work, I’m using a combination of Des’s Productivity Guide to help me plan out my days and the Pomodoro technique to help me break down my work into manageable chunks. Not just any old scientist, but a medical researcher at the NIH. Listing all the positives. Alexa Collins, Editor.

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Research Software Product Research Data Visualization Government 201

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Alchemer Mobile

FEBRUARY 20, 2020

After one bad experience, it’s easier for most customers to leave silently rather than providing feedback when they aren’t asked for it. Our research shows that 96 percent of dissatisfied customers won’t complain directly to the company. Tell them exactly what has changed and why—and say thank you for their feedback.

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Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. This is an important principle in the product-market fit journey. Last week we talked about the first steps in this direction.

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User Testing Product Marketing Marketing Customer Experience 78

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

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Product Management Product Manager Data Visualization Weak Development Team 183

Centercode

FEBRUARY 27, 2020

Tester communication encompasses interactions at every stage of your project, starting at recruitment and continuing to test closure. Because tester communication is such a mission-critical piece of your engagement strategy, the methods, tone, clarity, and frequency of your communications have a big impact on participation during your test.

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Workshop User Testing Product Research Customer Experience 64

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention? With product metrics.

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting. 5 Positive Things SaaS CEOs and leaders Should Do To Get Through COVID-19. Customer Success Team Management.

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Feedback Software Customer Experience Customer Feedback User Testing 111

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. 10 Great Questions Product Managers Should Ask Customers. It’s a tenet of Product Management 101 that PMs need to get out of the building and talk to real-live customers… even if it’s just over Zoom.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

The Product Coalition

FEBRUARY 11, 2024

Photo by Iain Kennedy on Unsplash When I was a product lead at Imperva, there was a feature that engineering kept telling me required a rewrite. I never had the opportunity to keep that promise, and the feature kept living: poorly written and unused, but providing a positive answer to RFIs and RFPs until I left 3 years later.

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Framework User Testing Customer Experience Definition 105

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

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Feedback Software User Friction User Testing Customer Experience 95

Intercom, Inc.

NOVEMBER 3, 2022

By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

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Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

DECEMBER 11, 2023

There are times, products, and audiences when optimizing for minimum cost and effort (even with the trade-off on benefit) is the right thing to do. Another example is product-led growth, which combines lower prices with a self-service approach. didn’t give me this option (and didn’t even know how to phrase it), while B.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

UX Studio

AUGUST 8, 2018

In a recent project, we had the opportunity to work on a product that really makes a difference. We also had a very tight deadline to have a positive impact on the product. How the product started — Route4U. Challenge 1: How might we discover which things need research? Want to read more about field research?

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Research Software Analytic Tools UX Product Research 81

ProductPlan

JUNE 16, 2022

In the years leading up to the pandemic, there was already a notable increase in demand for product managers. And as organizations pivoted to digital spaces, this hunger for product management expertise grew ravenous. Organizations across sectors invested much in the way of building out product teams. Growth PM Explainer.

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Certifications Product Management Product Manager Product Research 52

UX Studio: Product Management

MAY 23, 2018

This took ten months for the team including a UX researcher and a UX designer from UX studio, and a dedicated Trigo marketing team sharing responsibility for the development. The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals. Objectives.

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User Testing UX Research Software Product Research 95

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Transactional model.

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Feedback Software Research Software Reporting Tools Onboarding KPIs 95

UX Studio

APRIL 16, 2019

They do so not only to build beautiful and functional products. Higher revenue and a greater emphasis on design methods in the early stages of development correlate positively and give design a more strategic position in the company’s overall business strategy. Bring new technologies, products, or services to market.

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User Testing Data Visualization Research Software Feedback Software 96

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.

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Feedback Software Marketing User Testing Finance 162

The Product Coalition

DECEMBER 11, 2023

Photo by Tamil Vanan on Pexels You might have heard that I’m writing a book on product leadership. Do we want it to come from a specific product or market segment? Company-level goals are typically set by management, and as a product leader, it’s your job to help management clarify these goals further.

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Roadmap User Testing Workshop Presentation 78