Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

First Round Review

DECEMBER 14, 2022

Considering moving from BigCo to startup? We crowdsourced a tactical guide for first-time startup job-seekers on how to evaluate career opportunities at early-stage companies.

Crowdsource 94

Crowdsource Startups 94

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Johanna Rothman

DECEMBER 14, 2022

Jim, a relatively new manager said, “I don't have nearly enough time. I'm in meetings all the time. And I still need to do some of my previous technical work. I feel stretched from one end of the work day to the other.” We spoke for a few minutes. I asked him to eyeball the Management Time Sheet (link is to the google sheet) and see where he spent his time.

Leadership 79

Leadership Feedback Software Management Management 79

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The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

Data Visualization

Valerian Tech

DECEMBER 14, 2022

There are many benefits to hiring a fractional CTO, also known as a part-time or interim CTO. A fractional CTO can bring a wealth of knowledge and experience to your organization without the added expense of a full-time executive. One of the main benefits of hiring one is that they can provide expert guidance on technology strategy and decision-making.

CTO Coach 52

CTO Coach Fractional CTO CTO Technology 52

Centercode

DECEMBER 14, 2022

Not only can beta testing help improve the quality of your product, but it can also provide valuable insights and feedback during the busiest time of the year. In this blog we share tips for planning and executing a successful beta test over the holidays.

Product Research 52

Product Research Testing Blog 52

UserInterviews

DECEMBER 14, 2022

The 2022 UX Research Tools Map is live! Learn how the 4th annual UX Research Tools Map came to life, and how we categorized 230+ tools by primary use cases.

Research Software 52

Research Software UX 52

Product Culture

DECEMBER 14, 2022

I once saw four giant photos, each a with a different smiley person, posted on company elevators. “Those are the personas the marketing team came up with,” an unhappy-looking product manager told me. “They're making a big deal out of them but they don’t help us at all.” It turned out these were buyer personas , profiles of the people who wrote the check for the company’s product.

Naming 52

Naming B2B Roadmap Customer Experience 52

Intercom, Inc.

DECEMBER 14, 2022

. There were quite a few memorable scenes from The Social Network, the 2010 movie that chronicles the inception of Facebook – and the lawsuits that followed. There’s the initial whirlwind of a breakup that leads to the highly problematic Facemash.com, the moment Saverin confronts Zuckerberg for being cheated out of his shares, the perfectly delivered “drop the ‘the.’ Just Facebook.” But it was none of those scenes that lingered on Harry Stebbings ’ mind.

Weak Development Team 129

Weak Development Team Analytic Tools Branding Download 129

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

Nir Eyal

DECEMBER 14, 2022

The post Paperform “quiz” appeared first on Nir and Far.

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Gainsight

DECEMBER 14, 2022

During times of economic uncertainty, the secret to survival is to double down on your customers. That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences. . At Gainsight, we’ve seen firsthand that the most successful digitally powered B2B companies focus on delivering a positive product experience (PX) to their customers.

Data Visualization 52

Data Visualization Reporting Tools Technical Review Software Review 52